So many traders are asking me for reviews that they are in danger of losing my business altogether! Answering these requests is extremely irritating and a waste of time as far as I am concerned. I l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this company for the first time on this occassion. Easy ordering, arrived early and a well packaged parcel. I ordered 8 items and all were in greater than average quality. Their entire coll... See more
Company replied
Excellent service! My skirt was delivered very promptly and I was thrilled to receive it last week. (August, but I cannot remember the exact date! Only guessing a date to fill in on your online fo... See more
Company replied
Good, swift service, nicely-packed item. Coat is warm and comfortable as well as being somewhat showerproof (I haven't tested it in torrential rain). The zip is good quality and the coat does up to... See more
Company details
Information provided by various external sources
We specialise in creating garments that suit and flatter the mature female figure, designed with comfort and fit in mind. Inspired by the rolling hills and picturesque dwellings of the Cotswolds, our exclusive collection is designed in-house, drawing on the finest mills for printing and weaving, where techniques are handed down through generations for exceptional craftsmanship and quality. With free UK returns and a friendly & experienced customer service team on-hand to answer all your queries, it couldn’t be simpler to place an order with us and try it on in the comfort of your own home.
Contact info
Tewkesbury Road, GL51 9FD, Cheltenham, United Kingdom
- 01242 536711
- custserv@cotswoldcollections.com
- cotswoldcollections.com
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality
Easy to order. Arrived promptly. Beautiful fit and quality. Very pleased.
June 19, 2025
Reply from Cotswold Collections
Hi Sara, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
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Not up to your usual standard
June 18, 2025
Reply from Cotswold Collections
Hi Margaret, we're sorry to hear you weren't completely happy with the item. We will most certainly pass your suggestion along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
My choosing and ordering experiences…
My choosing and ordering experiences were straightforward and without stress, which has got my full vote.
June 17, 2025
Reply from Cotswold Collections
Hi Laura, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Reply from Cotswold Collections
Hi Mary, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Reply from Cotswold Collections
Hi Jackie, we are delighted that you decided to choose Cotswold Collections, thank you so much for your review. Best wishes, Madeleine.
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Reply from Cotswold Collections
Hi Sue, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
So many traders are asking me for…
So many traders are asking me for reviews that they are in danger of losing my business altogether! Answering these requests is extremely irritating and a waste of time as far as I am concerned. I like your clothes, especially for smarter occasions, and together with Cotton Traders for everyday garments, I could say that you 'dress' me. However, please don't ask for any more comments as my patience is sorely tried! FC
June 17, 2025
Reply from Cotswold Collections
Hi Frances,
Thank you for your feedback. Please be aware that when making a purchase online, it's common practice for businesses to ask for feedback from their customers. These reviews are incredibly useful, not just for us but for many companies, to validate the service and quality each company provides.
If you didn't want to give your feedback, please feel free to ignore any review request in the future. I hope this is helpful for you.
Kind regards,
The Cotswold Collections Team.
I was thrilled with the quality and fit…
I was thrilled with the quality and fit of the dress. The delivery was quick as well.
Thank you.
June 16, 2025
Reply from Cotswold Collections
Hi Mary, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Very good details given about products…
Very good details given about products . Easy to Order
Quick delivery.
June 23, 2025
Reply from Cotswold Collections
Hi Penny, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
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Easy to order and arrived when expected
Easy to order and purchases arrived when expected and well-packaged
June 18, 2025
Reply from Cotswold Collections
Hi Trish, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
As always very good quality well made…
As always very good quality well made the only thing these came up larger than expected went for the next size down.
June 19, 2025
Reply from Cotswold Collections
Hi Jayne, thank you for your review. We will most certainly pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. Best regards, Madeleine.
Reply from Cotswold Collections
Hi Evelyn, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
As always delivery was very fast but need better online description
As always delivery was very fast and quality of clothes good. I had to return one item. A more detailed description would have made me realise the garment would not suit me. All online retailers need to give more objective details, not subjective ones like flattering or knee length. Your knee length may be my ankle length. We need to know length of garment, length of sleeves, width of trouser hem. We need photos showing details clearly, too many have necklines hidden by long hair. In the case of my return if I had known the waist of the dress was elasticated I would not have bought.
June 20, 2025
Reply from Cotswold Collections
Hi Laura, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
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Scarf not my style
I liked the red cardigan and thought the red scarf would be good with it, but the material wasn't what I thought it would be I.e. not my style. Normally pleased with Cotswold Collections ( can't love them all)!.
June 13, 2025
Reply from Cotswold Collections
Hi Carol, thank you for your review, we're sorry to hear you weren't completely happy with the item but we will pass your feedback along to our design team. Best regards, Madeleine.
Good Quality
any orders are packed well and arrive in good condition, orders are answered promptly. Clothing is well made.
June 19, 2025
Reply from Cotswold Collections
Hi Sheila, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Reply from Cotswold Collections
Hi Tom , thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
It’s an excellent firm
It’s an excellent firm, but I obviously chose the wrong size . Everything is too big!
June 19, 2025
Reply from Cotswold Collections
Hello, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
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Over the years that I have dealt with…
Over the years that I have dealt with cotswold collections, on line or by telephone , my orders have always been dealt with politeness ,& efficiency, The clothes always fit perfectly & wear well
A very good company
June 17, 2025
Reply from Cotswold Collections
Hi Margaret, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Very efficient service
Very fast delivery Returned for a larger size and very helpful telephone staff.
June 17, 2025
Reply from Cotswold Collections
Hi Jeannie, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Good quality top
Good quality top, thicker material than required. Returned because it was small for size.
June 17, 2025
Reply from Cotswold Collections
Hi Patricia, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
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