Cotswold Country Hats Reviews 

111
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful products, noting the exceptional quality, stylish vintage designs, and comfortable fit of the hats they purchased for various special occasions. Consumers also enthusiastically appreciate the prompt shipping, fast delivery times, and careful packaging, ensuring that all items arrive safely and precisely on schedule. Though some customers occasionally needed to exchange hat sizes or adjust delivery details, the helpful support team handled these requests efficiently and without extra cost. Many buyers consistently mention the professional service, stunning options, and express strong satisfaction with their overall online purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting the exceptional quality,... See more

Quality

Reviewers highlight high satisfaction regarding product quality, expressing delight with the beautifully... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and efficient service, and excellent products. I ordered a Harris tweed Baker boy cap in Large and Extra Large sizes, as I’m borderline between the two size wise. The L was the best fit, so I ret... See more

Company replied

Rated 5 out of 5 stars

Really excellent product and exactly what I was after. Great quality, as good as those much, much more expensive. Good sizing and fits perfectly. Delivered bang on schedule. Highly recommended.... See more

Company replied

Rated 5 out of 5 stars

I got a 2 hats for my uncle 1 leather cowboy hats and a trilby along with a feather brooch separately.. can’t explain it any other way other then him being delighted. He always has a smile on his... See more

Company replied

Rated 5 out of 5 stars

Perfect hat, great customer service too. Had to change delivery type for a birthday present date. Called and no problem at all. First class knowing I had the reassurance of being able to return if s... See more

Company replied


Company details

  1. Hat Shop
  2. Fashion Accessories Store
  3. Headwear Store

Written by the company

Exceptional service. Quality hats. Fast UK delivery. Cotswold Country Hats is a UK-based online hat specialist, located in the Cotswolds, offering a wide range of hats and caps for all styles and occasions. We pride ourselves on exceptional customer service, with friendly, knowledgeable support available by phone and email, along with fast, reliable UK dispatch. With a focus on quality, value, and customer care, we aim to make every purchase a positive experience. Whether you're looking for everyday wear or something special, we’re here to help you find the perfect hat. Our collection includes Top Hats, Bowler Hats, Homburgs, Trilbys, Fedoras, Pork Pie Hats, Panama hats, Flat Caps, Baker Boy / Newsboy Caps, Bucket Hats, Bush Hats, Straw Hats, and hats for the races, in a range of materials including wool, cotton, linen, tweed, wax, and leather. Visit our website to explore the full range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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No recent history of asking for reviews

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4.8

All reviews

(111)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality product and excellent shopping experience

My first time of trading with Cotswold Country Hats…. buying a Homburg Hat to wear over the course of a recent wedding day.

The hat is very comfortable to wear, classy, stylish and well built and I do not doubt it will offer many years of good use with due care and attention.

Very pleased with all aspects of my first purchase and, no doubt, I’ll be back for other hats.

June 16, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Vincent, Thank you so much for your lovely review! We're delighted to hear that your Homburg hat was the perfect choice for the wedding day — stylish, comfortable, and built to last is exactly what we aim for. We're so pleased your first experience with us was a positive one, and we’d be thrilled to welcome you back whenever you’re ready for your next hat. Thanks again for your kind words and support! With best wishes, Nicky

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Rated 5 out of 5 stars

Excellent well made hats

Excellent well made hats, quick delivery

June 28, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Jenny, Thank you for your kind review! We're so pleased to hear you're happy with the quality of our hats and the quick delivery. We really appreciate your support — thanks so much. With best wishes, Nicky

Rated 5 out of 5 stars

Great selection of hats

Great selection of hats - at last I’ve found a lovely summer hat that actually fits my smaller head! First class service and well packaged in a sturdy box, throughly recommended.

June 26, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Nicky, Thank you so much for your lovely review! We're delighted you found a summer hat that fits just right — finding the perfect fit can be a challenge, so it's great to hear we've helped. We're also really pleased you were happy with the service and packaging. Your kind recommendation means a lot — thank you again! With best wishes, Nicky

Rated 5 out of 5 stars

Excellent quality and service.

Excellent quality and service. I ordered the wrong size. Quick and easy returns. My son is happy with his fedora hat. 👍😁

July 3, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Anita. Thank you for your lovely review! We're so glad to hear the return process was quick and easy and, most importantly, that your son is happy with his fedora hat! 😁 We really appreciate your kind words about the quality and service — thanks for shopping with us! With best wishes, Nicky

Rated 5 out of 5 stars

Courteous caring company who happily…

Courteous caring company who happily give you all their contact points if they should be needed and invite you to contact them if there's any problem, it was a pleasure to deal with them especially in this day and age where the customer is nothing more than a necessary nuisance, I have no doubts about dealing with them again.

June 20, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Dave, Thank you so much for your kind and encouraging words. We truly believe in treating every customer with care and respect, so it means a lot to hear that this stood out to you. We're so pleased it was a positive experience, and we'd be more than happy to welcome you back anytime. Thanks again for taking the time to share your thoughts — it really does mean a lot to us! With best wishes, Nicky

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Rated 5 out of 5 stars

Top Hat Triumph

We originally ordered the wrong size of Top Hat and then were in a panic about an exchange arriving on time, after emailing the company to explain the situation we ordered a new one which was sent the same day and then when original arrived back a refund was paid straight away, no fuss just efficient and great customer service. The Top Hat itself is fantastic quality and fits perfectly, if you're in between the sizing guides then always go up we discovered. Great product, great service what's not to like.

June 3, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Maz, Thank you so much for your lovely review! We're really glad we could help get the right size Top Hat to you in time and that the exchange process was smooth and stress-free. It’s great to hear that the hat fits perfectly and you’re pleased with the quality too - great tip on sizing too! We truly appreciate your kind words about our service and support. With best wishes, Nicky

Rated 5 out of 5 stars

Brilliant hat

Brilliant hat, great price, great size, buy with confidence!

June 24, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Col, Thank you for the brilliant review! We’re so pleased to hear you’re happy with your hat, the fit, and the price. Your recommendation means a lot — enjoy wearing it, and thanks again for your support! With best wishes, Nicky

Rated 5 out of 5 stars

Sunny hat

Someone I know had one of your hat and I just love it. So Order on line came very quick just before went on holiday. I love the hat & fitted me perfectly & few people commenting on the hat saying they liked it.

June 24, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Tab, Thank you so much for your lovely review! We’re delighted to hear that you spotted one of our hats, loved it, and decided to get your own — even better that it arrived just in time for your holiday! We’re so pleased it fits perfectly and that you’re getting compliments too. Enjoy wearing it, and we’re so glad you came across us through someone you know! With best wishes, Nicky

Rated 5 out of 5 stars

Beautiful hat

Beautiful hat, very good quality and value. And sent quickly. I got the black fedora with detachable feather and I love it.

June 1, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Gemma, Thank you so much for your lovely review! We're thrilled to hear you love your black fedora — it's such a classic style, and the detachable feather adds a great touch. We're also glad it reached you quickly and that you're happy with the quality and value. Enjoy wearing it! With best wishes, Nicky

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Rated 5 out of 5 stars

fedora

Excellent communication and quality would purchase additional goods.

June 13, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hello Margaret, Thank you for your great review! We're really pleased to hear you were happy with our communication and the quality of your fedora. We’d be delighted to welcome you back anytime — thanks again for your support! With best wishes, Nicky

Rated 5 out of 5 stars

CotsTge BEST

Cotswold hats and Nicky are an impeccable company. Thank you Brieve Morison xxxxx ❤️

June 4, 2025
Unprompted review
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Reply from Cotswold Country Hats

Thank you so much for your kind words, Brieve Morison! It truly means a lot to us — We are delighted to hear your lovely feedback and we're so glad you had a great experience with us. Sending our thanks and best wishes! ❤️

Rated 5 out of 5 stars

Great customer service

Great customer service. After I placed my order, I changed my mind about the colour. I contacted them, they changed the colour with no problems.

May 12, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hello John, Thank you for your lovely review! We're so glad we could help with your colour change and that you were happy with the service. It's always our aim to make the ordering process as smooth as possible. Thanks again for your support! With best wishes, Nicky

Rated 5 out of 5 stars

Perfect gift

Perfect gift for a man who has difficulty getting hats to fit him !
Service excellent & quality great..
Thank you

May 13, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Catherine, Thank you so much for your kind words! We're delighted to hear the hat made the perfect gift and that the fit worked out well. It's great to know you were happy with both the quality and our service. We really appreciate your support — thank you again! With best wishes, Nicky

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Rated 5 out of 5 stars

Amazing quality hats at a great price

Amazing quality hats at a great price, ordered two hats on Friday morning and they were delivered next day, really pleased with my purchase and the service provided.

May 2, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Paul, Thank you for the wonderful review! We're so pleased to hear you're happy with the quality of your hats and the speedy delivery. It's always great to know our service met expectations and we really appreciate you choosing us. Enjoy your new hats, and we hope to see you again soon! With best wishes, Nicky

Rated 5 out of 5 stars

Superb hat seller

Local UK distributor of absolutely amazing leather and other hats. Got 2 - brown Jacaru Australia Foldable Roo Nomad Traveller Hat and black Barmah Bronco Foldaway Leather Outback. Both are amazing value for the money and I love those hats. Fast delivery too. No idea about customer service as there was no issues with anything at all so was no need to get in touch. 10/10

April 4, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Mindy, Thank you so much for your fantastic review! We’re thrilled to hear you love both your Jacaru and Barmah hats — they’re truly top-quality choices. We’re also glad you were happy with the fast delivery. It’s great to know everything went smoothly, and we hope your new hats serve you well on all your adventures! Thanks again for your support and for taking the time to leave us a 10/10 review! With best wishes, Nicky

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good price and quality. Very helpful customer services ( thank you Nicky!) Didn't have a 58 size, so purchased the 59 and padded to brim band as advised. Very happy with the hat which will likely shrink to size in time in my experience. Thanks

April 25, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hi Richard, Thank you so much for your lovely review. Glad to hear you found us very helpful and glad to hear the padding is helping with the fit! With best wishes, Nicky

Rated 5 out of 5 stars

Cotswold Country Hats…

Absolutely superb company to deal with.They deliver promptly and they are always helpful should you have any concerns.

March 18, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hello Brian, thank you for your kind review. Glad to hear you are really pleased with our company and helpfulness, we're always happy to help! With best wishes, Nicky

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Rated 5 out of 5 stars

Super fast delivery and the hat is…

Super fast delivery and the hat is everything I expected. Very happy 😊

April 1, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hello Jackie, Thank you so much for your kind words! 😊 We're thrilled to hear that the hat met your expectations and that it arrived so quickly. Thank you for taking the time to leave a review. With best wishes, Nicky

Rated 5 out of 5 stars

just how online shopping should…

This is just how online shopping should be, received my hat this morning with fast dispatch and delivery excellent quality and exactly as advertised.
What I found handy was the hat was a little bit loose but inside is a a means of adjusting it and it worked perfectly I highly recommend this company, the hat was delivered in a sturdy box
Thank you for a pleasant shopping experience would not hesitate to buy from you again and recommend

April 3, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hello Norman, thank you so much for your lovely review. Glad to hear you are really pleased with the quality of your hat and the speed of delivery. That's great that the adjustable tie is really useful to you too. Thank you for your recommendation. With best wishes, Nicky

Rated 5 out of 5 stars

Great Hat, Great Quality, Happy Husband

The delivery was speedy and the hat well packaged.
The hat itself is of a high standard, and most importantly, my husband loves it!

March 20, 2025
Unprompted review
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Reply from Cotswold Country Hats

Hello Fiona, Thank you for your lovely review. Glad to hear your husband loves his new hat!

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