Cotswold Knife Company  Reviews 

276
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely prompt delivery service, efficient dispatch, and highly competitive prices offered across their entire stock of kitchen tools. People also deeply appreciate the exceptional product quality, beautiful presentation boxes, and remarkably helpful assistance provided by the team throughout the purchasing process. Some reviewers were not happy with delivery coordination, noting difficulties receiving items, inadequate packaging protection, or a lack of tracking information transparency. A few customers also noted occasional concerns regarding specific product variations, missing protective sleeves, or damaged knife tips upon arrival.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast turnaround times and... See more

Product

Users describe positive interactions with product, consistently praising the outstanding quality and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates, great deals, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-end blades and... See more

Service

Reviewers highlight high satisfaction with the service, consistently praising fast delivery, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Zwilling Gourmet Nakiri Knife from these chaps along with a blade guard/cover late one evening and it arrived on the 2nd day lunch time. Excellent delivery turnaround and good pricing.

Rated 5 out of 5 stars

The global knife that I wanted was offered with a considerable discount over any other supplier so I took a chance with the Cotswold knife company. So glad that I did! Really prompt delivery and pleas... See more

Rated 5 out of 5 stars

It was quite difficult to recieve due to my strange working hours. However I was impressed with the seriousness you gave this in not just leaving it or with neighbours given that it was a cooking knif... See more

Rated 5 out of 5 stars

It's about time I left sum feedback as this is the third or forth purchase from them. Can't say anymore than they are an exemplary company and deliver the goods promptly and well packaged.


Company details

  1. Knife Store
  2. also in
  3. Countertop Store
  4. Kitchen Supply Store

Written by the company

Premium kitchen knives, tools and accessories from leading global brands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

276 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(276)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Zwilling Gourmet Nakiri Knife

Bought a Zwilling Gourmet Nakiri Knife from these chaps along with a blade guard/cover late one evening and it arrived on the 2nd day lunch time. Excellent delivery turnaround and good pricing.

September 22, 2026
Rated 5 out of 5 stars

Great service

Great service, I provided the wrong address for delivery and they amended it promptly. The product is exceptionally good.

September 7, 2026
Rated 2 out of 5 stars

Disappointing packaging and damaged knife

When the knife arrived, the tip was unfortunately bent. The packaging was nowhere near adequate for a knife costing over £100 — it was simply placed in its display box with paper wrapped around it, with no apparent protection to prevent it from being damaged in transit.

I contacted the company, and they were very happy to arrange a return, so I have no complaints about their response to the issue itself. However, after this experience, I decided to purchase the knife from another company instead.

For a product at this price point, I would expect much more care to be taken with the packaging and delivery.

August 30, 2026
Unprompted review
Cotswold Knife Company  logo

Reply from Cotswold Knife Company

I think this is a rather unfair review. The item you purchased comes in retail packaging, not a display box. It's wedged into the cardboard box in a custom inlay, is surround on all six sides. it also has a cardboard sleeve blade protector and has other pamphlets in the box which pad it out. It then has a cardboard outer sleeve over the box. We then package the item ourselves very well indeed, we have dozens of reviews saying how good this always is. I really don't get you claim that it was damaged in transit, it's so highly unlikely. If you purchase the same product anywhere else you will get exactly the same, but most likely with lesser outer packaging.
We treat all items the same, whether you spend £10 or £1000. Based on all this, I think you review is not a true reflection of our company or our methods, but we will take the reputation hit regardless.
Thanks for that, this countries small businesses deserve all the help they can get!

Rated 5 out of 5 stars

Lion Sabatier

It's about time I left sum feedback as this is the third
or forth purchase from them.
Can't say anymore than they are an exemplary company and deliver the goods promptly and well packaged.

July 28, 2026
Rated 5 out of 5 stars

Wustof Craftsman

Wustof Craftsman, arrived quick, packaging sound. Will buy again. Especially as they were local(ish) to me ! Will use again !

July 6, 2026

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