Ordered items from you and received confirmation. No email to say goods were in store to collect. I eventually contacted you and were told the order was awaiting collection but no one had bothered to... See more
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Location
Switch locationDockside Outlet Centre, Unit 11, ME4 3ER Maritime Way, Chatham, GB
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See what reviewers are saying
I was greeted by a smiling team member who asked how she could help. My ordered coat was quickly brought from the back area and opened so I could try it on. Excellent customer service. Another lad... See more
Extremely helpful staff. Helped with a refund despite Internet problems in store. Always attentive & willing to help. The staff in this store have definitely increased my likelihood of buying from Cot... See more
The Staff at Cotton Traders Dockside Outlet Chatham are always friendly, helpful, and welcoming. The customer service is outstanding and given with a smile. They go above and beyond. I could not be... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Dockside Outlet Centre, Unit 11, ME4 3ER, Maritime Way, Chatham, United Kingdom
- 01634 890695
4.5
Excellent
144 reviews
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Ordered items from you and received…
Ordered items from you and received confirmation. No email to say goods were in store to collect. I eventually contacted you and were told the order was awaiting collection but no one had bothered to tell me
June 9, 2026
Reply from Cotton Traders - Chatham
Thank you for taking your time to leave a review. We’re truly sorry you didn’t receive a collection notification. We understand your frustration and are reviewing our process to prevent this to happen again.
Kind Regards
Hannah
Had a good chat with the lady that…
Had a good chat with the lady that worked here to collect my order ,friendly service and excellent support for extra purchase as well.
April 21, 2026
Reply from Cotton Traders - Chatham
We're so pleased you had a good chat with our colleague and received friendly service and excellent support. Thank you for your kind words!🌟
Good products and service
Ordered some shorts, which were delivered in store. Tried them on in store, all good. Very helpful lady in the store.
I have ordered many products over time. I have found them to be of good quality. Staff always very helpful too.
May 19, 2026
Reply from Cotton Traders - Chatham
We truly appreciate your wonderful feedback! We are so pleased to hear about your positive experience with our products and our helpful store team. Thank you for your continued loyalty.📣👍
Been looking every where for my cotton…
Been looking every where for my cotton bra tops in my bigger size. At last I found them and so comfy too at a reasonable price. Thank you
May 17, 2026
Reply from Cotton Traders - Chatham
We're so happy you found the cotton bra tops you were looking for. It's wonderful to hear you find them comfy and reasonably priced.
Very good product at competitive price
May 5, 2026
Reply from Cotton Traders - Chatham
Thank you for taking the time to leave a review. We are glad to hear that our products met your expectations.
V neck t shirts
Order product and it was delivered to shop on time. Only had to order as it seemed impossible to find V neck T-shirts in store.
May 5, 2026
Reply from Cotton Traders - Chatham
We appreciate your feedback. We understand the challenge of finding specific items in-store and are working to improve our stock availability.
Reply from Cotton Traders - Chatham
We appreciate your positive feedback and are so glad you found our delivery and returns easy.🚚👍
Speedy delivery
Speedy delivery. From placing my order to home delivery was a smooth, quick process, very efficient and therefore very enjoyable. To see my desired shirts and trousers on screen and for them to arrive in such a short time added to the pleasure of buying these excellent quality products.
March 15, 2026
Reply from Cotton Traders - Chatham
We appreciate you taking the time to share your shopping experience. We're happy to hear that the speedy delivery and smooth process added to the pleasure of buying our excellent quality shirts and trousers.
Great customer service
My delivery came, just as promised.
I will be looking to make further orders as well as visiting the store, staff so friendly and helpful. I only went to return some trousers and ended up buying a few other bits, really nice styles.
March 12, 2026
Reply from Cotton Traders - Chatham
We're happy to hear that your delivery arrived as promised! We appreciate you mentioning our friendly and helpful staff and that you found some nice styles. We look forward to your future orders and store visit.
The staff at the shop were efficient…
The staff at the shop were efficient and friendly, but the shirts I ordered we far too big for the size ordered so had to return.
March 10, 2026
Reply from Cotton Traders - Chatham
We are happy to hear of your positive experience in store and we regret that our sizing did not meet your expectations. Thank you for taking the time to leave a review.
A very happy customer!
All the trousers I have bought are a perfect fit and the fabric and colours are great!
February 25, 2026
Reply from Cotton Traders - Chatham
We appreciate you sharing your feedback. We are happy to learn that the trousers you purchased fit perfectly and that you love the fabric and colours. Thank you for taking the time to leave a review.
Reply from Cotton Traders - Chatham
We are happy to hear that you find our products to be of first-class quality. Thank you for your positive feedback, it means a lot to us.
I ordered the items on line
I ordered the items on line, very easy to do. I didn't have to wait long,to receive an email saying they were ready for collection. I tried items on in shop apart from one, the rest fitted well,material good quality as always. Cotton Traders clothing washes very well . Staff in the Chatham branch are very helpful and cheerful.
February 3, 2026
Reply from Cotton Traders - Chatham
We appreciate you taking the time to share your experience. We're happy to hear that you found our online ordering process easy and that your items were ready for collection quickly. It's great to know the clothing is good quality and washes well, and that our staff are helpful.
Quick & easy from ordering to…
Quick & easy from ordering to collection. Lady in the shop was very helpful & even told us about all the sales that was on in the shop.
February 3, 2026
Reply from Cotton Traders - Chatham
We appreciate your positive feedback. We're happy ordering and collection were quick and easy. It's great to hear the shop assistant was very helpful, informing you of the sales.
First time I have ordered from Cotton…
First time I have ordered from Cotton Traders. Coat was too big so I returned it to the local shop and re-ordered a smaller size.
The coat is beautiful, just what I need for school runs.
Service from Cotton Traders was absolutely amazing.
Will definitely be buying again from them.
January 27, 2026
Reply from Cotton Traders - Chatham
We appreciate your positive feedback regarding our service and are so glad you had a great experience. We look forward to your future purchases. 😊
Reply from Cotton Traders - Chatham
We appreciate your positive review on our helpful staff and great service; we are so happy you were pleased.
Efficient order process and great quality
Ordered online with the easy to use website. The order was processed and delivered within the stated time. Quality of the shirts is excellent.
December 2, 2025
Reply from Cotton Traders - Chatham
We appreciate you taking the time to leave a review. We're so happy to learn that our website is easy to use, the order was processed and delivered within the stated time, and the shirts are excellent quality.
Quality products good prices
Quality products good prices , staff friendly and helpful
November 25, 2025
Reply from Cotton Traders - Chatham
We appreciate your positive feedback regarding our quality products, good prices, and friendly, helpful staff; we are happy you were pleased.💖
The staff were very helpful
The staff were very helpful, even when I took one of the items back.
November 18, 2025
Reply from Cotton Traders - Chatham
We appreciate you taking the time to share your positive experience with us. We're so glad to hear our staff was helpful during your visit and return!
Evri delivered my tea for 2 set while I…
Evri delivered my tea for 2 set while I was out by dropping it over my 6ft gate. I opened the parcel and found it was shattered.
Although it was a careless delivery by every there was no indication that it was fragile.
October 21, 2025
Reply from Cotton Traders - Chatham
Hi Jill.
I am very sorry to hear that the tea for 2 set was broken upon delivery, I can see that we have sent a replacement out to you and have advised EVRi that it is fragile. I am very sorry for any inconvenience caused.
Kind regards,
Jade
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