I love the sandals.I was given notification when the item was dispatched but no communication when ready to collect. I called into the shop to enquire and found the parcel already delivered. This has... See more
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Ordered straight leg cords online but had to return for a shorter length which fit perfectly.My only concern is that ordering online to collect from store i was charged for postage(item was under £36-... See more
Company replied
Wonderfully helpful staff at the Dartmouth branch steamed my very, very creased bought-on-line raincoat and turned it something I’d be happy to wear. I had been thinking of returning it - so they save... See more
Company replied
Good store, Great Customer service and manager had great knowledge of products
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Duke Street 7, TQ6 9PY, Dartmouth, England, United Kingdom
- 0180 3227721
4.2
Great
14 reviews
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Easy and quick to order fast delivery…
Easy and quick to order fast delivery and great quality goods
February 26, 2026
Reply from Cotton Traders - Dartmouth
We appreciate your positive feedback. We're happy you found it easy and quick to order, with fast delivery and great quality goods.
Ordered straight leg cords online but…
Ordered straight leg cords online but had to return for a shorter length which fit perfectly.My only concern is that ordering online to collect from store i was charged for postage(item was under £36-the original price but 15%off)Store informed me that if I order from the store no postage is charged.Ordering online rather negates the discount.Lesson learnt.
October 30, 2025
Unprompted review
Reply from Cotton Traders - Dartmouth
We appreciate your feedback and are glad the shorter length cords fit well. We regret you were charged postage for your online order. We'll review our policy regarding online orders collected in-store to prevent this issue in the future. Thank you for bringing this to our attention.
Good store
Good store, Great Customer service and manager had great knowledge of products
September 30, 2025
Reply from Cotton Traders - Dartmouth
We are so happy to learn that you found our customer service helpful and our staff knowledgeable. Thank you for your positive feedback.
Reply from Cotton Traders - Dartmouth
Thank you for your positive feedback! We're glad to hear you were happy with your purchase and our service. Your satisfaction is important to us.
Quick delivery & ease of collection in…
Quick delivery & ease of collection in store
December 11, 2024
Reply from Cotton Traders - Dartmouth
We're delighted to hear your order arrived quickly and that you found the in-store collection process easy and convenient! Providing a seamless and efficient experience for our customers is a top priority for us, and we're thrilled to hear that we met your expectations. Your feedback is invaluable as it helps us understand what we're doing well and where we can continue to improve. We appreciate you taking the time to share your positive experience and hope you enjoy your purchase. We look forward to welcoming you back to our store in the future. Thank you for your kind words.
Sally Drysdale, Cotton Traders
Wonderfully helpful staff in Dartmouth
Wonderfully helpful staff at the Dartmouth branch steamed my very, very creased bought-on-line raincoat and turned it something I’d be happy to wear. I had been thinking of returning it - so they saved the sale and created a happy customer.
December 5, 2024
Unprompted review
Reply from Cotton Traders - Dartmouth
We're so glad to hear that our staff at the Dartmouth branch was able to help you with your raincoat. It's wonderful that they were able to turn a potentially frustrating situation into a positive experience for you. We appreciate your kind words and are happy to hear that you're a satisfied customer.
Great comfortable sandals
I love the sandals.I was given notification when the item was dispatched but no communication when ready to collect. I called into the shop to enquire and found the parcel already delivered. This has never happened before.
May 1, 2024
Bought a Chino jacket online
Bought a Chino jacket online, nice fit looks well made . didn't have the blue one in the shop but tried the green one for size blue fits well.staff in shop very helpful,had to get the jacket from stock room as not summer range?
April 28, 2024
Staff were amazing especially Maisy
Staff were amazing especially Maisy, she was so helpful with picking a gift for my mother on Mother's Day!
March 2, 2024
Unprompted review
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