Excellent service from Natalie at CT's Brookside Garden Centre outlet. I'd seen a raincoat online and called in just in case they had one in stock. They didn't, but she managed to source it from anoth... See more
Company replied
Location
Switch locationBrookside Garden Centre, Seven Mile Ln,, TN12 5JG East Peckham, Tonbridge, GB
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See what reviewers are saying
We visited your store in Trowbridge on 12/9/25 to order some trousers from the recent catalogue that you sent us. We were helped by Sarah who couldn’t have been more helpful and friendly, she is a tru... See more
Company replied
Great customer experience! Quilty of cotton is amazing! It is pricey so we buy stuff on sale. But price for quality is great What one gets from Cotton Traders lasts forever (I do hand wash thi... See more
Went to collect a parcel. Shop assistant unhelpful. Could not find the name and said are you sure you had it delivered to here. Condescending attitude. Found a name in the next page, was apparently pu... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Brookside Garden Centre, Seven Mile Ln,, TN12 5JG, East Peckham, Tonbridge, United Kingdom
- 01622 871127
4.8
Excellent
119 reviews
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Easy to order from a good choice and…
Easy to order from a good choice and prompt delivery.
March 31, 2026
Reply from Cotton Traders - Tonbridge
We appreciate your feedback. We are so glad to hear that you found ordering easy and that your goods were delivered quickly.
Ordering and returns process very easy
Ordered 3 pairs of shoes which arrived on time. 1 pair fitted really well, the other 2 slightly too small. I took the 2 pairs back to Cotton Traders at the local garden centre, with the receipt, and got a refund within a couple of days. All very easy.
March 7, 2026
Reply from Cotton Traders - Tonbridge
We're glad you found ordering and the refund process easy. It's great to hear that one pair of shoes fitted well. Thank you for your feedback.
Excellent customer service.
After a recent visit to your East peckham store I experienced friendly & efficient sales lady who was very patient when I decided to swap my blouses i had brought earlier to a larger size plus ordered jeans for me which arrived 2 days later so I am very happy shopping with cotton Traders.
February 24, 2026
Reply from Cotton Traders - Tonbridge
Thank you for your kind words about a member of our staff. We're delighted to hear you had a positive experience. We strive to provide excellent customer service and I have passed forward your comments to the area manager for the store mentioned. 😊
Reply from Cotton Traders - Tonbridge
Thank you for taking the time to leave a review. We appreciate your positive feedback and we are delighted you found ordering easy and the delivery quick and efficient.
Easy to order
Easy to order. Quick delivery to store. Helpful staff. Easy return of one of the items and quick refund.
February 3, 2026
Reply from Cotton Traders - Tonbridge
We appreciate you taking the time to leave us this review. We're happy to learn that you found it easy to order, with quick delivery and helpful staff.
Sadly garment was too big
Sadly garment was too big. aAs I had used click and collect I returned it to Brookside gdn centre. Excellent service from very pleasant young man
February 3, 2026
Reply from Cotton Traders - Tonbridge
We appreciate you taking the time to share your experience. We're glad the return at Brookside went smoothly, and the service was helpful, even though the garment was too big.
Reply from Cotton Traders - Tonbridge
We're happy to hear that ordering and collection were easy. We appreciate your kind words about our caring staff.
Lovely friendly people
When my order arrives, I get a text to say it’s ready for collection, I pop into the garden centre and there’s always a friendly face ready to go and get my parcel and bring it to me, i find lovely friendly people make popping into the garden centre a real treat,
December 9, 2025
Reply from Cotton Traders - Tonbridge
We're happy to hear that you find our team friendly and helpful when collecting your orders. It's great to know that visiting us is a real treat for you. Thank you for your positive feedback!
Ordering online from the shop
Happen to see the ideal welly style boots in the shop but they were out of my size. Ordered online at the till and they arrived on the expected date. Prefect fit and can't wait to try them out when dog walking!
December 7, 2025
Unprompted review
Reply from Cotton Traders - Tonbridge
Thank you for your review. We're happy to hear that you found the perfect wellies and that they fit wonderfully! We appreciate you ordering online and are glad they arrived on time. We hope you enjoy them while dog walking. Thanks for your positive feedback!
Reliable sizing
Click and Collect at the Tonbridge branch in Brookside Garden Centre is always very efficient. The great thing about mail order from Cotton Traders is that the sizing is very reliable.
November 25, 2025
Reply from Cotton Traders - Tonbridge
We appreciate you taking the time to share your thoughts. We're happy to learn that our click and collect service at the Tonbridge branch is efficient and that our sizing is reliable.
Good quality
Ordered online and collected at store. Staff extremely helpful. Bought dress and cardigan which were both of excellent quality and easy to wear.
November 11, 2025
Reply from Cotton Traders - Tonbridge
We appreciate your review and are happy you found our staff helpful during your in-store collection. We're also glad the dress and cardigan were of excellent quality and easy to wear.
Excellent service and going the extra mile
Excellent service from Natalie at CT's Brookside Garden Centre outlet. I'd seen a raincoat online and called in just in case they had one in stock. They didn't, but she managed to source it from another outlet - especially difficult as it turned out to be last year's stock. It arrived last Friday - especially good as it was my birthday and it was a present from my husband! Great value and it fits beautifully.
November 14, 2025
Unprompted review
Reply from Cotton Traders - Tonbridge
Thank you for taking the time to leave a review. We're happy to hear that you received excellent service and that we could locate the raincoat for you. We appreciate you taking the time to share your positive experience.
Ordered on line and collected in store
Ordered on line and collected in store. Helpful staff. good fit
October 19, 2025
Reply from Cotton Traders - Tonbridge
We are so happy you found it easy to order online and collect in store. We appreciate your feedback that our staff were helpful and the fit was good.
Quick to order and pick up
Quick to order and pick up. Great quality and as always a super friendly and helpful staff at Cotten Traders at Brookside Garden centre.
September 23, 2025
Reply from Cotton Traders - Tonbridge
We appreciate your positive comments. We're happy to learn that ordering and pickup were quick, the quality was great, and the staff was friendly and helpful.
Pleasant Visit
We visited your store in Trowbridge on 12/9/25 to order some trousers from the recent catalogue that you sent us. We were helped by Sarah who couldn’t have been more helpful and friendly, she is a true credit to your company. My husband finds it hard to purchase trousers with a 27 inch inside leg ,pleased to say we received them very quickly and we are very happy with the quality, be assured that we will be returning for future purchases.
September 12, 2025
Unprompted review
Reply from Cotton Traders - Tonbridge
We're happy to hear that you had such a positive experience in our Trowbridge store. We appreciate your kind words regarding the assistance you received, it's great to know that you're pleased with the trousers and their quality. We look forward to welcoming you back in the future.
Satisfied customer
Always collect from Garden Centre which gives me the chance to try and buy. Have been shopping with Cotton Traders for several years and have never had any complaints with quality, sizing etc.
August 19, 2025
Reply from Cotton Traders - Tonbridge
We're pleased to hear you enjoy collecting from the Garden Centre and appreciate the chance to try and buy. We're happy you've never had any issues with our quality or sizing over the years.
Staff always professional
Very helpful and knowledgeable staff. Always very friendly service.
August 5, 2025
Reply from Cotton Traders - Tonbridge
We appreciate your positive feedback. We're so happy to learn that you found our staff knowledgeable and helpful and that you enjoyed our friendly service.
Reply from Cotton Traders - Tonbridge
Hi Christine
We're happy to hear that you found the free pick up from the garden center helpful. Thank you for your positive feedback, we really appreciate it.
Reply from Cotton Traders - Tonbridge
Thank you for your review. We appreciate your positive feedback on our good product range and excellent quality; we are so happy to hear it.
I enjoy using Cotton Traders
The. Member of staff who served me was very pleasant and efficient.
June 24, 2025
Reply from Cotton Traders - Tonbridge
We appreciate you taking the time to share your feedback. We're happy to hear that you found our staff member pleasant and efficient during your visit.
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