Couchies Reviews 

Just to be clear, of I dont receive and answer by the end of the day I will proceed with legal action. This is the worst client service I had to deal with.

I placed an order for a sofa on the 14th of October to be delivered in Madrid. I am sending mails to know the status of my shipment and I am not getting any answer.

I am very happy with my couchie, it's very comfortable, the fabric is strong and feels soft. I ordered it in September and received it already after 3 weeks. I ordered several colour samples earlier, which were also delivered very quickly. The only limitation I can think of is that I got zero reply on my emails to inform about the production and delivery time (since I read the reviews that it took long and I wanted to time the order and thus the delivery so it wouldn't be delivered during my holiday), hence 4 stars instead of 5. I would definitely recommend couchies to other costumers!

I wanted to start by saying I really appreciate that you reached out about the order delay earlier, as a small business I understand these things happen and I didn't mind at all, it was great communication.

I was really happy with my couch, but after just one day I started noticing some things that weren't quite right. I sent an email about this almost a month ago now, and I was very understanding in it, I just wanted to find a solution together. Unfortunately I haven't heard anything back since.

It's a bit bittersweet at this point, I genuinely love the couch, but right now it's not quite the quality I paid for. This could well be a one-off issue, which would be completely fine, but it would really help if someone could at least get back to me on that email.

otherwise I would def give a higher score

The sample swatches were so small that they mostly just made a mess with lint. The idea behind them is that you should be able to see how they look in different lighting at home. The fabric felt low-quality, and I can't understand why shipping pieces the size of mouse droppings cost almost 12 euros!!

We are absolutely delighted with our Couchie! The colour is exactly what we expected, the quality is great, and it’s incredibly comfortable both as a sofa and as a bed, exactly what we were looking for. It has 100% lived up to our expectations.

We did have to wait a little longer for the delivery, so patience was definitely needed. However, the customer support was outstanding throughout the whole process. They always kept me informed, replied to my questions and clearly explained the reasons for the delay. For me, that makes a huge difference: I don’t mind waiting a little longer when there is such good and transparent communication.

I would definitely recommend Couchies and I’m very happy with our purchase! 🧡

The product itself is really nice - comfortable, well made, nice design.
However, I waited for the sofa for more than a month and their customer support is terrible. They claim they reply within 24 hours and to most of my emails they haven't replied at all.
They haven't provided me with an invoice which I needed for accounting and it took me more than a month to actually get the invoice and I had to bombard them in a way that was very uncomfortable and crazy.

I ordered the couchie after doing a lot of product investigations online. I needed a large sofa which would double as two single beds.

After a little bit of a delay, the sofa arrived and I love it.

It's very flexible in terms of how it's position, left or right chaise, it's extremely comfortable as both seating and beds and because there is no wooden frame; I've sqeezed it against the wall where the wall length is a little short.

Very happy.

One note which is a UK problem, i had to pay import charges so make sure you're fully aware of costs.

Update to my review: still waiting for a solution

I placed my order on July 10th, with the delivery originally scheduled for July 30th. On August 18th, having still received neither the package nor any real information despite several unanswered emails, I posted this review hoping to finally get some news.

Since then, the package was finally delivered on September 1st… more than a month late. Unfortunately, that is not the end of the problem: the sofa I received is not in the color I ordered.

I therefore contacted customer service to ask how I should proceed with returning the non-compliant sofa, or alternatively whether it would be possible to simply receive the covers in the correct color. To this day, I still have not received any response from customer service.

I am therefore still waiting for a solution and for them to get back to me.

To sum up: the order was delivered more than a month late, the product received does not match the order, and customer service has still remained silent despite my complaint.

I now hope that Couchies.eu will finally take care of my request and provide a solution quickly.

I placed an order for fabric samples on 16/07 which still hasn’t been delivered. I have contacted the seller in writing via e-mail and instagram on 31/07 as there was missing paperwork on their end which had stopped the order to be delivered to the UK. As I received no response, I managed to find a phone number, which I have called on 04/08 and was told that the issue will be resolved, but they are prioritising other orders now. I requested an update as soon as the missing paperwork is provided to the courier and the parcel is back on track. I am still waiting (17/08) for any type of update. I have lost hope that this order will ever get to me, as the contact from the merchant is very poor and there is no pro-active engagement on their end. If issues like this arise during a sample order, I’m afraid it doesn’t bode well for any future orders. So to summarise - completely unprofessional and I would recommend staying clear of this merchant, especially for international orders.

REPLY:
Dear Couchies, you have not contacted me about any missing fees. It was myself who prompted you to submit the missing commercial invoice, as FedEx confirmed it was a mistake on your end. Also, there is no customs fees on fabric samples. I have ordered fabric samples from other European companies and never had such issues. It is disappointing that only a bad review prompted you to reply.

Extremely poor customer service. Two months after receiving my order, I am still missing a cushion and I received another one in the wrong color. Despite multiple attempts to contact them via email, WhatsApp, and Instagram, I only got the reply: “too busy to answer your inquiry.” This is unacceptable. I do not recommend this company.

Hello ! Sofa order done on June 16th.
I was informed that my parcel would be shipped between July 7th and July 10th.
As of today 16th of July, we past the estimated shipping window, I have still not received any shipping confirmation or update regarding my order.
Avoid it, it's not a reliable company at all !!!!

As they have warned about extended delivery times, I've been trying to contact them. Sen two messages through their website and three emails to their info-mail. No answer after three weeks. Also tried calling the number in the website without any luck.

we got into the glitch around delivery time...it has arrived over a month after initially promised date, which made few things more complicated on our side...still not the end of the world. The communication around it was great and honest after all. Couchies finally arrived and we are super happy with it...feels, and looks great...so all in all worth waiting for, thank you!

This company is a scam!!!! I’ve sent more than 3 emails, tried to contact them on Instagram but they never answered!!! It’s more than 1 month that I’m waiting for my sofa and nobody answers!

Everything went great. Sofas are incredible comfortable and customer service was on very high level. Shipping took 2 weeks, totally worth waiting.