Flapbanken Reviews 43

Shopping at Flapbanken is a mixed experience. There was quite a long delivery time. We were aware of that when ordering, and the delivery did happen within the indicated time frame, so we have no complaints on that side.

Finally arrived and unpacked, the couch is also very comfortable for both sitting and lying. Easily assembled and easily placed/relocated. No complaints on that area either.

Our only disappointment is the color. When ordering, we went for the Blush Pink Lego Bank. We chose that color because the others were really too pink. When first unpacked, we noticed that the color was a bit more "deep" than expected, but we initially attributed that to the lighting (evening). In the daylight of the next day, however, it was obvious that the Blush Pink matched the Gedroogde Pink in the pictures on the website. Upon inquiry, we were provided with a comparative picture of the fabrics on the two, that just confirmed it.

This is a good product, but the colors on the webshop does not match the product. And the color was very important for choosing Flapbanken in the first place.

Three months ago I received my sofa in the wrong color. Before it was shipped, I even sent a photo and the color sample number via the app to confirm they would send the correct color. I was assured it would be correct, but it wasn’t.
At first they responded quickly and promised new covers (or a dsicount), but after three months nothing has been sent and now they ignore my messages completely. Total radio silence.
This level of service is honestly unacceptable. I also think the sofa is overpriced compared to the quality you get. I’m extremely frustrated and regret not spending a bit more for the original OHMU design.
I would not recommend doing business with them!

Why I'll never buy here again (part 2).
After receiving the not really free samples, Flapbanken asked why I hadn't purchased a flapbank yet. Having the previous experience freshly in my mind, I didn’t want to pay more than the price seen on their website. I was guaranteed that any additional costs (import, customs, delivery etc.) would not be anything I had to worry about, they would cover it all. So, I purchased. And here begins the misery.

Customs kept my package for over 2 months because I had to prove its worth. I had to sort this all out myself with import documents I did not have.
My experience with FedEx was also horrible. Called with them many times, they randomly deliver half of the packages, then the other half they lost for a few weeks and finally they deliver it in front of my building. Both packages came in damaged and with 2 of the 4 cushions never delivered. When I asked them how they were going to make up for this damaged, incomplete couch, I got replied with "it is still functional".

On top of that I received an invoice from FedEx, demanding me to pay €438 for the import and storage costs at customs for so long. I fastforwarded this invoice to Flapbanken, reminding them of their own promise that no additional costs would be mine to pay. They said they’d take care of it and then they didn't. I received two more urgent invoices of FedEx because the invoice was still not being paid for. Contacted Flapbanken for weeks on all their platforms - e-mail, whatsapp, social media. They read my messages but months later still not a word back from them.

Now, months later they did reach out. To bribe me so I would take this review offline.

Edit: I never ordered a LEGO bank (I order an open corner flapbank), nor do I have or ever had two units in my possession. Despite the initial delay, no proactive actions were undertaken at all.
I had to promise to take this review offline in order to get my FedEx costs back.
The sofa I did receive was damaged and incomplete - to which this team responded that it is still functional.
For this inconvenience I did pursue a partial refund, which I was promised to get once I took my reviews offline. In the end Flapbanken paid for the FedEx invoice, which was never mine to pay + a partial refund. Final settlement: I still paid 55% of the total price, not 20% like they claim. And no, I do not have a spare LEGO bank. Maybe confused me with other clients that are not happy with your services.

The phrase is the foundation for everything we strive for . It tells us that the materials the craftsmanship and the overall durability are meeting your standard in the meaningful way. its not just about work it's about being built to last and delivering a superior experience

First the sofa order was lost and I had to track it down. Then sofa is falling apart so I emailed support to initiate return but they said bands are missing so they will send it. Despite me emailing them like 10 times they dragged or ignore so finally return window was gone. Dont buy from them at all!!

The sofa itself is very nice and super comfortable — I’m really happy with the quality once it finally arrived. Unfortunately, the delivery was a real pain: TNT took two weeks and then abandoned the sofa in front of my building on a rainy day, where it could easily have been stolen. The whole process made me very stressed and at one point I even thought it might be a fraud — which of course it wasn’t. I really hope Flapbanken changes their delivery company, because the product is great but the service really drags the experience down.

ENG: I must admit that I had my reservation about Flapbanken given they currently don't have a showroom and it felt like quite a gamble to purchase a couch online from a webshop this young. However I took the chance and boy am I happy I did!

First of the customerservice experience through Whatsapp was very helpfull and were they very patient with me to answer all my additional questions. I really appreciated this alot because it comforted and reassured me to decide to eventually place my order with them(the "Lego Bank Open Hoek" + "Extra Dekking").

The online purchaseprocess en shipping with track and trace through TNT/Fed Ex was real easy to follow. The delivery was even a day earlier. I recieved everything securely packed in boxes then "vacum" wrapped in plastic. The unpacking and assembly all coudn't have been a more easier process.

Now for the product itself in my case I ordered the "Lego Bank Open Hoek" + "Extra Dekking". I am so impressed with the look and sturdy quality of the couch! I love sitting on it and being able to change my living room setup according to expected visitors or what I'm in the mood for myself. I am over the moon happy with my purchase and so glad I gave Flapbanken the benefit of the doubt and they really exceeded my expectations. Thank you so much, a very happy customer here. :)

NL: Ik moet toegeven dat ik mijn bedenkingen had bij Flapbanken, aangezien ze op dit moment geen showroom hebben en het voelde als een behoorlijke gok om online een bank te kopen bij een webshop die nog zo jong is. Toch heb ik de gok genomen en wat ben ik blij dat ik dat gedaan heb!

Allereerst was de klantenservice via Whatsapp erg behulpzaam en waren ze erg geduldig met het beantwoorden van al mijn aanvullende vragen. Dit waardeerde ik zeer omdat het mij gerust stelde en mij uiteindelijk deed besluiten om mijn bestelling (de Lego Bank Open Hoek + Extra Dekking) bij hen te plaatsen.

Het online aankoopproces en de verzending met track en trace via TNT/Fed Ex was heel gemakkelijk te volgen. De levering was zelfs een dag eerder. Ik ontving alles veilig verpakt in dozen en vervolgens "vacum" verpakt in plastic. Het uitpakken en in elkaar zetten kon niet eenvoudiger.

Nu het product zelf, in mijn geval bestelde ik de "Lego Bank Open Hoek" + "Extra Dekking". Ik ben zo onder de indruk van het uiterlijk en de stevige kwaliteit van de bank! Ik vind het heerlijk om erop te zitten en de inrichting van mijn woonkamer aan te passen aan verwachte bezoekers of waar ik zelf zin in heb. Ik ben ontzettend blij met mijn aankoop en ik ben zo blij dat ik Flapbanken het voordeel van de twijfel heb gegeven en dat ze mijn verwachtingen hebben overtroffen. Heel erg bedankt, een zeer tevreden klant hier :)

The guy that owns this company, owns a few more also related to furniture. He is from Turkey and so are the products. The product quality is definitely bad (especially compared to OMHU, which he already confessed he has no copyright to sell or display images of these sofas online). Moreover he offered me a no hassle, no questions asked free return and he really talked big about his service. In the end we were not satisfied with the product (delivered with missing accessories) and when I asked him to pick it up as promised he became aggressive. He also tried to charge me 400 eur for the return. I ended up disputing this with our credit card and they also agreed giving us a full refund. Just stay away and buy from reputable brands.

This site is completely fake, do not buy from them. They are advertising products in the netherlands and the website host and company are a shopify account based out of Toronto Canada. Save your money