Country Hotel Breaks Reviews 211

I was looking to book a spa break fir my partners 60th birthday. I found the info on this site well set out, easy to use ( I am not great with computers) and easy to book.
However the computer ( or me!) Made a mistake with the dates I wanted so I emailed the site explaining this and asking what to do - but by the time they had emailed me back - approx 7 mins later I had already found out how to do it on the site.
I was very impressed with how easy the amending process was and especially how quickly they had gotten back to me. I then emailed them asking about booking treatments and again was emailed with the info super fast. I sent a message saying how impressed I was and received a loverly reply.
They are now going to be my go-to site for these type of breaks.
Highly recommended

Found exactly the hotel and time I wanted and the booking and confirmation process was very straightforward and fast. Excellent value for money compared to other sites for the same hotel.

The website was easy to use. The prices were very competitive.
After I had made my reservation I received a phone call from company with a question about my request to the hotel. I was most impressed by this.

Was unwilling to extend the expiry of a £350 voucher (missed deadline by a few days). Admittedly the fault was mine that the voucher was not used before the initial expiry date, but a pretty disappointing position from a customer relations perspective.

Very simple and easy to follow booking process. Options were clear and information was succinct.

Good transparent process- easy to navigate. Exceptionally helpful with special requests. Great booking service.

Clear website and fast and efficient booking

Hotel couldn’t provide the room level we booked. Rather than just sending an email CHB called me directly and explained what happened. Lovely person sorted out the next level room and quickly organized a refund of the difference.

Never used this website before but will definitely return. Easy to use, information clear, have had no issue thus far.

Having booked previously through this site, it was good to be able to find something suitable at another property.
The site is easy to use and sets out the cost and available offers clearly.
Subsequent confirmations from both CHB and the hotel itself give reassurance that the booking is secure.

Easy booking process and excellent prices compared to any other company including the hotel itself. Highly recommended

Site was easy to navigate, informative and booking process quick and easy

Booked online. Fairly straightforward and email confirmation arrived quicly.

I found the whole process of booking our break made was made so easy thanks to the customer service from Louise, she was so kind, patient and helpful.

This is the first time I’ve used this website, I found it easy to search for hotels in particular places I wanted to visit and I’m really happy with the extras offered during our stay which hopefully will make our holiday feel extra special.

Information was clearly presented, comprehensive and the navigation was quick and easy. The search function was also effective so overall a positive experience. Quality of the website could be better, hence why not 5 stars.

Simple routine and immediate response. User friendly and intuitive site

Amazing hotel and excellent staff. Food is exceptional. Looking forward to going back very soon.