Countyboilersltd Reviews 41

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, efficiency, and friendly demeanor, highlighting their politeness and helpfulness. Many people appreciate the high quality of service, noting that engineers are punctual, tidy, and provide clear explanations. Consumers frequently mention the company's reliability and thoroughness in their work, from installations to annual servicing. People are particularly satisfied with the promptness of service and the respectful approach of the staff, who ensure minimal disruption and leave work areas clean. Many reviewers express their strong recommendation and intention to use the company's services again for their plumbing and heating needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my boiler replaced recently and honestly couldn’t have asked for a better experience. As a young adult sorting this kind of thing for the first time, I was a bit nervous, but the engineers were br... See more

Rated 5 out of 5 stars

County boilers are a fantastic company! Adi has serviced our boiler for years now and always does a brilliant job. We get an annual reminder for when the service is due and so quick and easy to book.... See more

Rated 5 out of 5 stars

County boilers have been amazing from start to finish. They fit us in incredibly quickly (we had a loft conversion and didn’t realise how urgently we needed a combi boiler!!) and did a fantastic job.... See more

Company replied

Rated 5 out of 5 stars

Installed a new boiler for us last year. Flushed system and installed trvs to couple of radiators. Clean, tidy work. Great communication and explain everything they do. Had annual service this year,... See more


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Installation Service
  4. Gasfitter
  5. Heating Contractor
  6. Boiler and Heating Service

Written by the company

County Boilers – Heating Done Properly At County Boilers, we’re all about doing things the right way — no stress, no mess, just honest, high-quality heating solutions from a team you can count on. Founded over 8 years ago with a simple vision: to be the trusted local name in heating and hot water. Today, we’re proud to offer reliable boiler installations, repairs, and servicing backed by clear communication, fair pricing, and an approach that puts the customer first. We know how stressful it can be when things go wrong — no heating, no hot water, unexpected costs. That’s why we make the process as smooth and simple as possible. From first enquiry to final handover, we treat your time, your home, and your peace of mind with respect. Our team is friendly, punctual, tidy, and always happy to explain things in plain English. No jargon, no pressure, no hidden surprises. Customers choose us because we turn up when we say we will, we do the job properly, and we genuinely care. That’s why we’re trusted by families, homeowners, and small businesses across West Sussex — and why so many people say, “I wish I’d found you sooner.” County Boilers – the boiler company you don’t have to chase.


Contact info

4.8

Excellent

TrustScore 5 out of 5

41 reviews

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Rated 5 out of 5 stars

100% recommend

We just had our old gas warm air heating replaced with a whole new central heating system. Russell was accommodating by visiting on a Saturday to see what was required. He offered advice on options available and what would work best. Owen and Russell were a fantastic team with Adi helping in the second week. They were so professional but friendly and respectful of me working from home. They were so clean and tidy you would not have known they had been here. I wouldn't hesitate to recommend these guys.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Russell,is professional and went out of…

Russell,is professional and went out of his way to make sure the boiler was the right one for me,my boiler has just been installed over the last couple of days ,at the end of each day everything was left clean and tidy and the next to task explained,owen is also highly professional and a pleasure to be around ever polite ,once everything was completed Russell took the time to explain to me how everything worked, overall the service was first class ,I have nothing negative to add and can only highly recommend county boilers ,for a service which goes over and beyond what could normally be expected ,I've never experienced such good customer service.

January 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly Recommended Heating Engineer

I initially sent a text to Adi via recommendation about my failed heating and hot water thermostat and he swiftly called me to clarify what the issue was which was much appreciated.

He offered upfront solutions and kept me informed as to his same day ETA.

Upon attendance he was professional, polite, knowledgeable and helped me to come to the right present solution with all options on the table. He also had future upgrade recommendations.

Adi took me through how to operate my new thermostat and app which was appreciated because I had no idea how to operate it. My heating is now fully operational which I am super happy about because it is freezing cold!!

Additionally, the invoicing and payment system was easy to use.

Highly recommended and would certainly hire again.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Russell was absolutely fantastic

Russell was absolutely fantastic! Incredibly professional, polite, cleaned up after himself and left the job very clean and tidy. Their rates were very competitive and the overall standard of work and the boiler installation was exceptional. We would recommend Russell and County Boilers to all our friends and family.

December 23, 2024
Unprompted review
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Reply from Countyboilersltd

Thanks for the glowing review. It’s appreciated.,

Rated 5 out of 5 stars

Very satisfied

Very satisfied. The plumbers were always on time, efficient and they sorted out my problem quickly. Very high standards so couldn’t fault them and recommend them to anybody.

December 1, 2025
Unprompted review
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Reply from Countyboilersltd

Thank you so much for leaving a great review.
We are happy we could help you!

Rated 5 out of 5 stars

Highly recommend

Having been recommended by Worcester Bosch H.O Adi came to repair my boiler that had stopped working. Adi promptly established the problem, ordered spare parts which he collected immediately returning to fit and carry out a full service. I cannot recommend Adi highly enough. He was extremely polite, efficient and professional. I have no hesitation in recommending him or his business A massive thankyou.

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding Boiler Replacement Service from County Boilers

I was referred to County Boilers by my friend and couldn’t be happier with the experience. Mr. Russell and his teammate Owen carried out a complete replacement of my old gas boiler, installed a new combi boiler, radiators, and completed other repair works — all to an exceptionally high standard.

Their work was professional, efficient, and completed on time. Russell and Owen were courteous, knowledgeable, and kept everything tidy throughout the process.

I’m extremely satisfied with the results and would highly recommend County Boilers to anyone looking for reliable, top-quality heating and plumbing services.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Conscientious, friendly, informative!

Had my boiler replaced recently and honestly couldn’t have asked for a better experience. As a young adult sorting this kind of thing for the first time, I was a bit nervous, but the engineers were brilliant, really friendly, patient, and gave me a clear rundown of all my options before starting. They were respectful of my space and work schedule, didn’t make any mess, and even helped me get the Hive smart heating set up properly. Made the whole process super easy and comfortable. Genuinely great service and I would highly recommend.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recomemnd County…

I would highly recomemnd County Boilers. Russell and Owen were really professional,helpful,tidy and punctual during the installation of my new boiler. The whole customer experience was seamless from providing a quote, arranging an installation date through to the install and they also took the time to explain my new boilers settings. I will definitely use their services again.

October 23, 2025
Unprompted review
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Reply from Countyboilersltd

Thanks for taking time out of your evening to leave us a great review. It’s really appreciated. I’m glad we didn’t need to create any more work for you and kept disruption to a minimum.

Rated 5 out of 5 stars

Outstanding Boiler Replacement Service from County Boilers Ltd

I recently had my boiler replaced by County Boilers Ltd, and I’m genuinely impressed by the quality of service throughout. From the initial enquiry, the team was professional, responsive, and easy to communicate with. They explained my options clearly and helped me choose the right boiler without any pressure.

The installation was smooth and well-organised. The engineers arrived on time, worked efficiently, and were respectful of my home - leaving everything clean and tidy. They also made sure I understood how to operate the new system before leaving, which was a thoughtful touch.

What really stood out was the follow-up. A quick check-in after installation showed they truly care about customer satisfaction and long-term service.

I’m very happy with the experience and would confidently recommend County Boilers Ltd to anyone looking for reliable, friendly, and professional boiler services. I’ve already passed their name on to friends and family.

October 10, 2025
Unprompted review
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Reply from Countyboilersltd

Thank you so much for taking time to write such kind words it’s hugely appreciated!

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Rated 5 out of 5 stars

Professional tradesman

Fantastic service from start to finish. Russel and his team were a pleasure to deal with. All done in a day with zero mess and disruption. Would highly recommend! 5*

October 6, 2025
Unprompted review
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Reply from Countyboilersltd

Thanks for taking the time to leave a great review.

Rated 5 out of 5 stars

County boilers have been amazing from…

County boilers have been amazing from start to finish. They fit us in incredibly quickly (we had a loft conversion and didn’t realise how urgently we needed a combi boiler!!) and did a fantastic job. They also came out to a quick job as I smelt gas and they came to check it incredibly promptly, reassuring me. Highly recommend and very friendly team too! Thank you!

October 9, 2025
Unprompted review
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Reply from Countyboilersltd

Thanks for the great feedback. Good luck with everything in the coming weeks!

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Rated 5 out of 5 stars

Trustworthy Boiler Servicing

Professional, reliable and knowledgeable service from County Boilers - which is what you want with boiler servicing / installations. I use Country Boilers after recommendations from other people and will continue to do so.

August 8, 2025
Unprompted review

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