The initial onboarding is tricky but bear with it and you'll get there......Apt in logistics. I am happy with the onboarding team....especially both Amanda and Omar and Galway tan Karl sales part o... See more
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Review summary
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This is my third review of this company because i cant stress enough how good the team are behind the scenes today i recieved a follow up/check up call from a helpful lady called Ioana from the... See more
Company replied
Please read until the end. I initially had a few problems starting on the platform. I often think the computer systems brought in to make things easier, can often cause a lot of problems. You can't be... See more
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This company has a 5* support team i know i have already written a review but after having teething problems with the new app i have nothing but praise for the support team Kyle you are a cre... See more
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Company details
Written by the company
The leading courier network for courier work for owner drivers. Courier Exchange sites offer an effective online marketplace for the freight industry.
Contact info
20 Northdown Street, N1 9BG, London, United Kingdom
- courierexchange.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from…Jupleen
Excellent customer service from Jupleen.
Jupleen was extremely helpful, kind and professional. She responded to my email very quickly and explained everything clearly, which was especially helpful as I am new to Courier Exchange. She answered all my questions and made everything much easier to understand.
Thank you, Jupleen, for your excellent support. I really appreciate your help and would highly recommend the CX customer service team.
July 27, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Janos,
Thank you for taking the time to leave such a detailed and positive review.
We're delighted to hear that Jupleen provided you with excellent support and helped make your introduction to Courier Exchange a positive experience. We understand that joining a new platform can come with a lot of questions, so it's fantastic to know that Jupleen responded quickly, explained everything clearly, and took the time to ensure you felt confident and informed.
Providing professional, friendly and responsive support is something we pride ourselves on, and we're pleased that Jupleen's assistance made such a positive impression. We'll be sure to pass your kind comments on to her, and we're certain she'll be delighted to receive your feedback.
Thank you again for your recommendation and for choosing Courier Exchange. We wish you every success on the platform and look forward to supporting you moving forward.
Kind Regards,
The Courier Exchange Team
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Jupleen was very helpful on the phone…
Jupleen was very helpful on the phone and emailed me the information I required and provided information to help me quote on future jobs in the exchange
July 27, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Billy,
Thank you for taking the time to leave a review.
We're delighted to hear that Jupleen was able to assist you and provide the information you needed. It's great to know that her guidance not only helped answer your questions but also provided useful insight into quoting on future opportunities through the Exchange.
Supporting members and helping them build confidence on the platform is a key part of our onboarding process, so we're pleased that Jupleen's support made a positive difference to your experience.
We'll be sure to pass your kind feedback on to Jupleen, who I'm sure will be delighted to receive it.
Thank you again for your review, and we wish you every success on the Exchange.
Kind Regards,
The Courier Exchange Team
Great customer service
We completed our onboarding with CX, and the experience has been very positive. The registration process was clear and well organised, and the team was helpful, professional, and easy to deal with every step of the way.
We haven’t completed our first jobs yet, so it’s still early days, but the service we’ve received so far has given us confidence that we’ve made the right choice. Looking forward to building a long-term working relationship. Thank you to everyone involved!
July 22, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Gabi,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that your onboarding experience has been a positive one and that you found the registration process clear, well organised and easy to follow. Providing a smooth and supportive introduction to the Exchange is something we work hard to achieve, so it's fantastic to hear that our team helped make the process straightforward and enjoyable.
Although it's still early days, we're pleased that the support you've received so far has given you confidence in your decision to join. We look forward to helping you get started on the platform and supporting you as your business grows.
Thank you again for your kind feedback. We wish you every success and look forward to building a long-term relationship with you.
Kind Regards,
The Courier Exchange Team
Was very helpful with issues regarding…
Was very helpful with issues regarding updating documents on Trust'd app
Thank you 👍 😊
July 24, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Brad,
Thank you for taking the time to leave a review.
We're delighted to hear that our team was able to assist you with updating your documents on the Trustd app. We understand how important it is to keep your compliance documents up to date, and we're pleased that the support you received helped make the process as smooth as possible.
Your feedback is greatly appreciated, and we'll be sure to share your kind comments with the team.
Thank you again for your support, and we look forward to continuing to assist you in the future.
Kind Regards,
The Courier Exchange Team
Great experince!
July 23, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Arunava,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience with Courier Exchange. Your feedback means a lot to us and to the teams who work hard every day to support our members.
Thank you again for your support. We wish you every success and look forward to continuing to support you on the Exchange.
Kind Regards,
The Courier Exchange Team
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Reply from Courier Exchange
Good afternoon Federal Logistics,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our service helpful and that you had a positive experience with our team. Providing responsive, professional support to our members is something we take great pride in, so it's great to know that this was reflected in your experience.
Thank you again for your feedback and for choosing Courier Exchange. We look forward to continuing to support you.
Kind Regards,
The Courier Exchange Team
Jules Tranter has been very kind and…
Jules Tranter has been very kind and helpful throughout all the process.
July 22, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Safdar,
Thank you for taking the time to leave a review.
We're delighted to hear that Jules provided such a positive experience and was able to support you throughout the process. Providing helpful, friendly and professional guidance is something we pride ourselves on, so it's wonderful to know that Jules' support made a positive difference to your experience.
We'll be sure to pass your kind comments on to Jules, who will be delighted to hear your feedback.
Thank you again for your support, and we wish you every success on the Exchange.
Kind Regards,
The Courier Exchange Team
Abid your provide me best customer…
Abid you provide me best customer service ever
Well done excellent
July 21, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Track Courier Ltd,
Thank you for taking the time to leave a review.
We're delighted to hear that Abid provided you with such a positive experience. Delivering excellent customer service and ensuring our members receive the support they need is something we take great pride in, so it's fantastic to know that Abid's assistance made such a strong impression.
We'll be sure to pass your kind comments on to Abid, who will be delighted to hear your feedback.
Thank you again for your support and for choosing Courier Exchange.
Kind Regards,
The Courier Exchange Team
Very helpful when need extra support…
Very helpful when need extra support from the team specially Muhammad AL Firas
July 20, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Faisal,
Thank you for taking the time to leave a review.
We're delighted to hear that you've found our team helpful whenever additional support has been needed. Providing responsive and reliable assistance to our members is something we take great pride in.
It's especially pleasing to hear your kind feedback about Muhammad Al Firas. We'll be sure to pass your comments on to him, and we're sure he'll be delighted to know that his support made a positive difference to your experience.
Thank you again for your feedback and for being a valued member of the Exchange.
Kind Regards,
The Courier Exchange Team
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Amazing Service and very helpful for All
July 20, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Krunal,
Thank you for taking the time to leave a review.
We're delighted to hear that you've had such a positive experience with Courier Exchange and found our service helpful. Providing excellent support to all our members is something we take great pride in, so it's wonderful to know that this has been reflected in your experience.
Thank you again for your kind feedback and for being part of the Exchange. We look forward to continuing to support you and your business.
Kind Regards,
The Courier Exchange Team
Great service
ROADRUNNER 24/7 LOGISTICS
has just joined up with the CX Group. All the staff have been very helpful and easy to deal with especially the last lady I spoke to Jupleen who went over and above to help us with any glitches
July 19, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Justyn,
Thank you for taking the time to leave a review and welcome to Courier Exchange.
We're delighted to hear that your onboarding experience has been such a positive one. Making the joining process as smooth and straightforward as possible is something we work hard to achieve, so it's great to know that our team has been helpful and easy to deal with throughout.
We're especially pleased to hear your kind comments about Jupleen. Going above and beyond to support new members and help resolve any issues that arise is exactly the level of service we strive to provide. We'll be sure to pass your feedback on to her.
Thank you again for your support. We look forward to helping your business make the most of the Exchange and wish you every success moving forward.
Kind Regards,
The Courier Exchange Team
Very professional very patient and…
Very professional very patient and polite.. Thank you for your service.
July 17, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Paul,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our team professional, patient and polite. Providing a high standard of service and ensuring our members feel supported is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
Thank you again for your kind feedback and for choosing Courier Exchange. We look forward to continuing to support you.
Kind Regards,
The Courier Exchange Team
Avoid CX (courier exchange)
Unfortunately the CX (courier exchange) is sold to drivers dishonesty. I worked out the business of workng self employed with my own van based on the figures by the salesman. Only to discover instead of charging £1.10 + a mile it's 70 =80p a mile. If you already have customers and just need backloads this could work. If you borrow money to set up based on what you have been told, you will lose the lot like I have. They are persuading people to pay their subscription with lies then it'is nothing to do with them attitude. CX should Be honest when selling subscription and refund the drivers you have stung. Drivers check out the chat forums of other CX drivers first or just avoid completely.
June 1, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Paul,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We have located your account details and can see that you are currently with our Onboarding Team. An Onboarding Manager will be reaching out to you today to better understand your concerns and discuss your experience in more detail, including your quoting strategy, how you've been using the platform, the opportunities available in your operating area, and any areas where we may be able to provide additional support and guidance.
We understand that starting a new business can be a significant investment, and we'd welcome the opportunity to review your journey with you to ensure you have the information and support needed to make the most of the platform.
We look forward to speaking with you soon.
Kind regards,
The Courier Exchange Team
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Reply from Courier Exchange
Good afternoon,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received a quick response and that your experience met your expectations. Providing prompt support and assistance to our members is something we take great pride in.
We appreciate your feedback and look forward to continuing to support your business.
Kind regards,
The Courier Exchange Team
Do not use this app only interested in…
Do not use this app only interested in taking your money I had continuous problems with the app for 4 weeks after a scheduled maintenance no fault of my own I had loss of earnings due to the app not working properly.
I complained to manager of the cx but still they are refusing to compensate me for the app not working.
All they are interested in is taking your money and even have the nerve to raise the prices avoid this app not worth the money you pay to subscribe.
June 2, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Aaron,
We're sorry to hear that you were dissatisfied with your experience and appreciate you taking the time to share your feedback.
Following the maintenance period, we identified a technical issue that affected some members, and we recognise how frustrating this would have been. Throughout your case, our Support, Technical and Management teams worked with you by phone and email to investigate the issues raised, provide updates, and help resolve the problems you experienced.
Once the issues had been resolved, we carried out a detailed review of your account and the concerns you raised. As part of our review, we considered both the technical issues reported and your activity on the account during this period before reaching our decision. While we appreciate this was not the outcome you were hoping for, we were unable to agree to your request.
We value your long-standing membership and appreciate the time you took to work with us throughout the investigation. Should you wish to discuss your experience further, our team would be happy to speak with you directly.
Kind regards,
The Courier Exchange Team
It is too expensive and doesn’t worth…
It is too expensive and doesn’t worth the money. The drivers are not protected against the customers and it is a pure lie that thousands of jobs are advertised daily. The jobs are few and job prices are bid low because of over saturated drivers. Some run away with money and CX will tell the driver who subscribed with over £2000 that there nothing they can do. I spent 1 regrettable year with CX and my conclusion is the company is a scam. The sales team lie to sign you and once you are in you are on your home.
July 9, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Temitope,
We're sorry to hear that your experience did not meet your expectations.
Having reviewed our records, we can see that you are no longer an active member, and as a result, we are unable to identify the specific period or circumstances you are referring to regarding the availability of work on the Exchange.
With regard to the number of loads available, we can confirm that loads continue to be posted daily across the platform. As an example, in your region alone, several hundred loads were posted on weekdays during the last month, with volumes regularly ranging between approximately 300 and 470 loads per day. The amounts of jobs you are able to win will depend on the number of quotes you complete and also the usage level of the application.
We also note that your most recent interaction with our team was on 6 and 7 July 2026, when you contacted us regarding access to your account to follow up on an outstanding payment. Our team responded promptly, restored temporary access to your account, and subsequently provided a further access window to help you manage this matter.
We always aim to support our members and former members where possible, and we're sorry to hear that your experience did not meet your expectations. If you are currently experiencing any issues or have specific concerns that you would like us to investigate, please contact our Support Team directly and we will be happy to look into this further and assist where we can.
Kind regards,
The Courier Exchange Team
Reply from Courier Exchange
Good afternoon Reza,
Thank you for taking the time to leave a review.
We're pleased to hear that Elisabeth was able to provide helpful support and contribute to a positive experience for you. We'll be sure to pass your kind feedback on to Elisabeth and the Onboarding Team, who will be delighted to hear your comments.
Thank you for your feedback. If you need anything else, please don't hesitate to reach out to us.
Kind regards,
The Courier Exchange Team
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Very polite and extremely helpful
Very polite and extremely helpful.
Excellent customer service.
July 9, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Advance Couriers,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our team polite, extremely helpful, and that you received excellent customer service. Providing professional, responsive, and friendly support is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
Your feedback is greatly appreciated and will be shared with the team.
Thank you again for your support, and we look forward to continuing to assist you.
Kind Regards,
The Courier Exchange Team
I really appreciate Umar Ali for his…
I really appreciate Umar Ali for his keen efforts and support for me all the time whenever I request him for help was there for me. Great man.
July 7, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Courier Ease,
Thank you for taking the time to leave such a positive review.
We're delighted to hear about the support you've received from Umar Ali. Providing responsive, reliable and professional assistance to our members is something we take great pride in, and it's fantastic to know that Umar has consistently been there to help whenever you've needed support.
We'll be sure to pass your kind comments on to Umar and the wider Customer Support Team. We're sure he'll be delighted to hear that his dedication and commitment to helping members has made such a positive impact on your experience.
Thank you again for your feedback and for being a valued member of the Exchange.
Kind Regards,
The Courier Exchange Team
Jupleen Bains
Jupleen Bains, was very helpful and sorted our issue straightaway
July 8, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Jaay,
Thank you for taking the time to leave your review.
We're delighted to hear that Jupleen Bains was able to assist you and resolve your issue promptly. We'll be sure to pass your kind feedback on to Jupleen and the wider Onboarding Team, who will be pleased to know their support made a positive difference to your experience.
Thank you for your feedback, and we wish you all the best moving forward.
Kind regards,
The Courier Exchange Team
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