Coursera Reviews 1,233

Worse than the absolute worst service, a total scam. I canceled my subscription for a course in Dec 2025 and it still charge me till March 2026. It never email with notifying about the bill and only when the payment was unsuccessful the first time on Feb 2026. Total SCAM by a the CEO

I enrolled in this course intending to pay for just one additional month, but I was automatically placed into a recurring subscription without any clear notification or warning before being charged. Because I didn’t know the charge was coming, I didn’t have the chance to cancel in time.
When I contacted customer support to request a refund, I was told it wasn’t possible. I currently don’t have the time to participate in the course, so being charged for something I can’t use is incredibly frustrating.
This experience left me feeling misled and unsupported. I would strongly encourage clearer billing notifications and more flexible customer service policies.

I would give -3 stars for this company right about now. The company won't help with any issues. I am having an issue with the assessment on the google data analytics. It doesn't give the pictures for the question but it gives answer bubbles to choose. It takes an attempt just to go out, where there is a banner stating that there are updates. I closed and restarted the computer, cleared the cache and cookies and it still didn't work. If you flag it, nothing happens. Coursera has AI that is useless. It can't answer any important questions and it sends an email pushing the accountability on google and then provide FALSE INFORMATION about where to find contact information. This company has an honor code, but won't even assist the customers!! I have flagged this issues, sent emails, and tried the learning community. Yet, there is no way for support or to reach a human support agent. I am losing attempts and time to retake the assessment. It makes you wait 24 hours. I am looking for all means to get this out there. All I need is my assessment fixed and updated with the attempts and it takes days just to continue to get the run around.

Literally the same comment as everyone else.

Terrible refund policy. Zero exceptions made for cancelling a product seconds after it got charged. Just a team that keeps quoting policy. Zero reminders about your card being charged.

I've opened a case with my local consumer protection here in Brazil. I would recommend people do the same for their jurisdiction.

Most of the help is AI driven and even when a human steps in, the person will hide behind policies to avoid refunding or giving you extra time or any solution
You can connect without being subscribed (via link) but you can get charge after the free trial nevertheless and you won't receive any warning prior to the charge. They do everything they can to charge you and then say how it's protected by policies. I prefer Udemy of Skillshare, both more transparent and less shady practice.

Coursera built their reputation largely on the goodwill of universities and peoples releasing their content for free. It was literally in their mission statement to make content freely accessible. Now they've greedily decided to lock away courses under paywall, given to them for free, and use whatever strategy they can to squeeze money out of people. Terrible business, hoarding valuable courses.

I find Coursera’s business practices and technical infrastructure profoundly deceptive. On March 16, 2026, I was charged $35.40 USD for a Coursera Plus subscription. Despite having a booked bank transaction and providing the official statement, my Coursera account dashboard explicitly showed "No purchases found."
​I contacted support three times (Cases 06085369, 06079068, 06085997), and the experience was appalling:
​Contradictory information: One agent acknowledged the charge but refused a refund based on "policy," while another claimed they couldn't even find the transaction on my profile.
​Refusal to troubleshoot: Instead of fixing the technical sync error between their billing and access modules, they simply "closed" the cases and told me they would no longer respond.
​Bad faith: They are essentially retaining funds for a service they have failed to provide.
​I only managed to resolve this by blocking my credit card and initiating a dispute through my bank. Their "Cora" bot and support staff are designed to deflect legitimate claims rather than solve them. Avoid this platform if you value your money and professional time.

I decided to follow a 5 weeks' content on Sales Enablement. First all the content was from Hubspot. So no agnostic approach. Second, all the exercises' files were not accessible (blank pages), link not found. So no possibility to exercise yourself.
Then the certification had to happen on Hupspot Academy (I have to create an account, so now I am getting unwanted sollicitations from Hubspot) -> but the certification and the Sales Enablement course is just no more available on the Hubspot platform !!!
I ask for assistance (I started with a free 7 days plan) -> the AI assistant was really not efficient. Then after I got a "human" contact. Not sure it was a human, though. Even though it stated that they got all my previous exchanges with the AI, I had to provide again screenshots etc. Even with this, it asked me to change browsers etc... and did not answer anything on the certification etc... I've had enough. Thankfully, I was able to "learn" half of the whole 5 weeks course in one day (the timings are so wrong... ) and so I immediately decided I would not pay. Fearing any kind of other content was broken like that this one.
There are other learning platforms. Do not spend money on Coursera. No support, do not answer in a timely manner, and do not understand what you say.

Paid for a certificate, completed the course and the certificate is not there. Complained but there is only a bot and they said someone will manually add it - several weeks later still waiting what a load of rubbish

There is no prompting of auto renewal and after three years and because of my sizable debt this was an oversight...I did contact over a year ago and this stilll was left to auto charge...this is so unacceptable as I did not accesss the content at all do any of the coursework if there are quizzes etc this is an oversight and the company is happy to take the money but dies not even send receipt notice. I need a refund I am single and trying to make ends meet, This is why I am stuck paying interest,

Refused to refund me even though the course wasn’t allowing me to advance to the next videos. Literally paid for a broke product then gave up trying for a refund because I was so tired of wasting time.

Scammers. Nonexistent support. They don’t provide an email address or phone number on their website- only a contact form, and they never respond. I completed the course and passed all the exams, yet my badge was never connected to Credly. It has been over a year with no response or resolution. I strongly recommend not spending even one cent on them.

BE WARY OF COUSERA!
After a short trial period,I decided to subcribed to Coursera plus to have access to several Google courses and certifications that are CLEARLY not only advertise on multiple channels but also mentioned on their website. Apparently, this is not true since, after paying the subscription, only parts of the courses are available (with the message "Paid enrollment required to unlock. This content becomes available after your first successful payment. Access during a free trial does not qualify").
When i tried to request clarification on this through their SINGLE SUPPORT CHANNEL, I get a reply from an "AI support agent" that clarifies nothing and claim the issue will be forwarded to a human support agent.
When i asked clearly if, has advertised and mentioned on the website, the Google Professional Courses are a part of Coursera Plus, the "AI" doesn't answer the question. This seems more like a strategy to delay the answer until refund period expires than the absence of information.
The irony is that, for a learning platform that advertises heavily about AI courses and skills, their own "AI" support agent is absolutely useless...

Horrible customer service experience. DO NOT and I repeat DO NOT use the free trial. You will end up getting charged and they will not issue a refund.

I did not utilize any of the courses or benefits and I was still denied a refund, $60 down the drain.

kind of feels redundant adding another bad review based off all the others, but this company are crooks. Steer clear!

This company is truly the worst. They care only about money.
Never take a course here.
They advertise a free 7-day trial, but then refuse refunds, claiming you used their premium service for any lectures watched during that period. How can an education company be so unethical?
They won't refund you for services you didn't even use.
Moreover, while offering AI technology courses, they demand users prove their viewing progress. This alone makes them untrustworthy. Teaching cutting-edge technology, yet requiring consumers to personally prove their learning logs? Isn't that a Stone Age method? Absolutely do not take courses here.

I am extremely disappointed with my experience with Coursera.

I purchased a course subscription, but I am unable to access the course content. Every time I try to continue the course, I receive the following message:

"Purchase a subscription to unlock this item. If you have just completed the previous item, please refresh your browser to unlock this item. If you have completed the previous item and a refresh still shows this page, please contact Coursera 24x7 support."

I have already completed the previous item and refreshed the browser multiple times, as instructed. I also contacted Coursera support and followed all the troubleshooting steps they suggested.

However, the issue has still not been resolved after more than 3 days, even though support mentioned that the issue was escalated to their engineering team. I have not received any clear timeline or proper update.

This is very frustrating because I paid for the course but cannot access the content.

At this point, I am requesting either immediate course access or a full refund. If the issue continues unresolved, I will escalate this further through my payment provider and other consumer complaint platforms.

I hope Coursera addresses this issue promptly.

You subscribe to Coursera Plus as it includes access to a course you are interested in... surprise, you get subscribed to both Coursera Plus and the course you enrolled into. So you basically start a trial for 1 service and end up subscribed to 2 services. Amazing misleading marketing strategy. Will never recommend this platform to anyone. Also, even if the course is labeled as "Completly translated" it is not, it is just subtitled. They could use the "Subtitled" tag for that case xD

I have an active Coursera Plus annual subscription ($399/year, renewal March 2027) but I CANNOT enroll in any course. Your platform shows me a payment popup instead of recognizing my Plus membership. I've submitted a support ticket and still no resolution. Every day this bug persists is a day of paid service I'm losing. Fix this.