Coursera Reviews 1,233

This company is impossible to contact. This is done intentionally so you are unable to cancel their service. I have been attempting to cancel this service for several months. They never responded until today telling me to contact my credit card company if I think I am getting scammed to cancel my card. I've cancelled my card but their charge continues to show up on my statement. This is because they are showing the bank that I signed up for their service. So the charges continue unabated. This is theft on their part but they couldn't care less. Do not buy anything from Coursera. You will be paying them forever.

This company charged me every month even though I dont have a subscription. I have contacted the company many times via email but they can not help me. This feels like fraud because they keep on charging money every month.,

I do not recall signing up for annual service. Today 2/19 when looking at my new credit card statement I saw a charge for 399.00 on 1/26/2026. I contacted them and was told a request for refund had to occur within 14 days of the charge. Since I did not see it until I received statement it was passed the 14 days. So no refund. I have never used the service and have not logged in to the account in 12 months. They can clearly see the service has never been used.

This is a horrible company! Do not trust them. I purchased this in error via Klarna. My account is being charged for $150 in total and I have contacted customer service without any help. It is illegal to charge for service the customer hasn't received. I haven't been able to get any help!

Total scam, no stars. They charged me and didn't provide a refund when I requested saying I was not eligible even though I never used the "service." I later got an email saying my complaint had been taken to management. It's been over a month and I never heard back. It was all performative. They try to get any money out of you. Don't care if you have a bad customer service. Poor service and i Don't recommend them from this experience.

I thought I was signing up for Coursera, but it was just a specific course. They charged me $49 for a subscription to a course I finished during the free trial window. Apparently, to get unlimited courses, you have to sign up for a spearate subscription - which makes no sense unless they are trying to deceive you. So now to do any more courses, I have to sign up for another subscription and pay double. Their Customer service kept closing my case after 1 or 2 messages back and forth not even dealing with the issue - I assume this is a common occurence because I see a lot of people on line making the same mistake.

The worst customer service I have ever experienced! If you haven't subscribed or registered for a course already, do not!! Use Ai, buy a book, speak to a friend, go to uni. Do absolutely anything possible to avoid this being the way you choose to learn. They are awful!

Coursera team does not make it easy to contact them or request a refund. They purposely run you around in circles with the AI until it’s too late to get a refund. There is no phone number or email address to get your questions addressed. You have to wait for a human response only after your AI agent fails to repeatedly help. They refused to let me speak to someone over the phone. This is absolutely ridiculous how the company plans to run things. I will not be recommending or using this company again. Terrible customer service.

I signed up for a free trial of a specialization and cancelled during the trial period. Despite this, Coursera continued charging my card $79 per month for approximately eight months.

When I discovered the charges and contacted support, I was met with scripted responses, policy copy-pasting, and zero accountability. Even after escalation to a supervisor, they refused to refund the charges, stating that “lack of usage” and “unintended subscription” are not valid reasons, ignoring the fact that I had intended to cancel during the trial.

The case was then closed without resolution.

This is not about forgetting to cancel, it’s about recurring billing continuing despite cancellation intent and no meaningful usage. The customer service experience was rigid, dismissive, and entirely policy-driven rather than solution-oriented.

Be very careful with free trials here. Monitor your card closely.

Big scammers, they keep charging me the monthly fee while i ended the subscription months ago. Their customer service do nothing to solve the problem and give me my money back

Scammer

They say free trial, and I paused it in the free trial, then deducted subscription without my consent.

There is no way to cancel the subscription in their website

I am extremely disappointed with Coursera's refund policy and support. I haven't used the service since January 15th, and despite reaching out within the eligible period (before Feb 11th), I was unable to process a refund because their support was too slow to respond.
Other major services like Netflix or Spotify always respect consumer rights and provide refunds for unused subscriptions if a user forgets to cancel. Coursera, however, is choosing to keep money for a service that was never rendered. Charging a customer when there has been zero activity on the account is an unfair business practice.
I demand a manual refund for my unused subscription. My support ticket is 05998934

I could give 0 stars if I could. These paid classes are NOT self paced. You have to finish in 180 days if you paid for a certificate. I was not notified of this deadline when I purchased the course. Customer service is non existent.

I love the courses but their support is horrible!!!

What I thought was a $69 course turned into $300 with their non-transparent auto pay subscription. My fault for not keeping an eye on this but would have appreciated a reminder. I have cancelled the subscription and won’t use Coursera ever again. I won’t even try for a refund based on all the frustration indicated in the other reviews .

Courses are not useful
They have hidden renew agreement that charge you double the amount next year!!
They send tens of emails but none about your bill or receipt to keep charging you
No phone or human interaction for customers only
Not worth it at all

I would rate it at 0 stars but there's no such option...
You visit the page of a course, it says "Enroll for free", you go through the registration, and "FREE" becomes "FEE" of $58.

Horrible website and customer service. I purchased a course from Duke University that took me to Coursera. Little did I know that the course was "audit access". This means that even though I paid, they are now saying I have to pay again to continue learning. The customer service takes forever to respond. One of them said I would get a refund. I don't want a refund. I just want my course to remain as is. Nothing has changed since this person said this. I wish I didn't have to take this course with them.

These guys are bunch of thieves never use their services and don’t make the mistake of falling into the trap of free trial as they never send emails
Of billing and you wouldn’t even be aware that money is taken out of your account