Courthouse Interiors Reviews 1,351

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and proactive communication. Many people are thrilled with the quality and uniqueness of the products, often describing their purchases as delightful and well-packaged. The overall service is frequently commended for its efficiency and the pleasant experience it provides. However, some customers also noted issues with delivery services, particularly concerning the handling of heavier parcels and delays. There were instances where items were not delivered to the specified address or arrived later than expected, even with express shipping. A few other people also felt that the tracking information was insufficient or that the product received differed from the image displayed online.

What people talk about most

Product

People report positive experiences with product quality and selection. Many customers are thrilled with their... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is extremely... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced quick processing, efficient... See more

Service

Users describe positive interactions with service, highlighting attentive, friendly, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, it was a very good experience. Courthouse clearly values its customers and takes pride in the service it provides. I liked the product, and its price was reasonable — something I really ap... See more

Company replied

Rated 5 out of 5 stars

The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to d... See more

Rated 5 out of 5 stars

Excellent customer service! Needed a Qeeboo rabbit chair for a hot weekend at very short notice. Courthouse replied quickly to my emails & helped advise on colour. The chair was delivered the next day... See more

Rated 5 out of 5 stars

I can’t tell you how thrilled I am with my purchase from Courthouse Interiors!! After years of swooning over the Seletti X Toiletpaper mirrors, I treated myself to a smaller version in the sale. I abs... See more


Company details

  1. Furniture Store
  2. Boutique
  3. Curtain Store
  4. Rug Store
  5. Wallpaper Store

Written by the company

Located in the charming town of Wiveliscombe in Somerset, The Courthouse Interiors is a family-run independent one-stop design shop bursting with inspirational homeware and whimsical wares. With multiple ways to pay & easy returns, Courthouse Interiors now offers international delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

The store's website is excellent

The store's website is excellent, the order was processed quickly, efficiently and with great packaging, the service from the sales team is excellent, and at the end of the day the shopping experience was very pleasant, so I found it appropriate to write a thank you note, this is how we should always act.
ALON

February 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Courthouse Interiors Debiting your card for products they don't even have in their warehouse

Be aware that Courthouse Interiors, in some cases as this one, debits your card for products they don’t even have in their own warehouse. They had stated it will be delivered within 10 days but kept delaying delivery, wasting my time FOUR times stating it will be next week, over and over and over again with long emails that are poshly written and trustworthy sounding but really are just empty words. With each new deadline you are given the impression that it's the true one, stringing you along. The latest agreement was that it would be delivered ONE Month after purchasing date. I then didn't hear again and found out after having chased them yet again (as they didn't even have the courtesy to get back in touch) that it would NOW take an additional TWO MONTHS, which would have made the total of delivery time THREE months instead of the 10 days initially stated! Most unprofessional company I would not trust with debiting my account ever again keeping money for a product which you then eventually have no choice but cancelling and asking for a refund as you find out that 'Surprise Surprise' the product is actually coming from another company abroad who can't even deliver it either! What a waste of time.

February 2, 2026
Unprompted review
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Reply from Courthouse Interiors

Dear Timur,

Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience caused by the delay with your order, and we completely understand how disappointing this experience has been.

As soon as we were informed by our supplier that there would be an unexpected delay with your order, we reached out to explain the situation and offered alternative colour options that were available for next-day delivery, should you have preferred not to wait.

We also made it clear that a full cancellation and immediate refund were available at any point, and we were happy to arrange this as soon as requested.

While the item was not held in our warehouse at the time of order, this was listed as a standard lead-time product at checkout. That said, we fully acknowledge that the subsequent supplier issues went beyond what either of us would reasonably expect, and we’re truly sorry for the extended delay.

We take full responsibility for this experience falling short of the level of service we always aim to provide. Your feedback is sincerely appreciated and will help us improve how we communicate lead times and manage unforeseen supplier delays going forward.
Kind regards,

The Courthouse Team

Rated 1 out of 5 stars

Avoid at all costs

Ordered an item on 30/12. Appreciate delivery won’t be within their 10 day guarantee with Christmas and new year. It’s now a month later and item still not arrived. The company aren’t replying to my emails or phone calls. I’ve asked for a refund and to cancel the order. No reply.
Absolutely awful customer service, I like to support independent companies bit this one doesn’t deserve it

December 30, 2025
Unprompted review
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Valerie,

We’re very sorry for the frustration and disappointment caused by this order.

Your order was cancelled and fully refunded yesterday within 24 hours of receiving your request, and we’ve also followed up with you directly to confirm this and provide confirmation.

We sincerely apologise that communication fell short while this was being resolved — that’s not the experience we aim to provide, especially as an independent business.

We appreciate you taking the time to leave feedback, as it helps us improve, and we hope the refund now being completed goes some way toward resolving this for you.

Kind regards,

The Courthouse Team

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Rated 1 out of 5 stars

Faulty Installation and no accountability for damage/low quality product

Purchased an expensive £3k wardrobe from CourtHouse Interiors and paid for professional installation. During the installation, the installers damaged our existing furniture (bed) and installed the item incorrectly, leaving it poorly finished and not as advertised. There were scratches and marks on the product too.

We raised the issues promptly and provided details and pictures, but both Josh and Oliver (owner) refused to take responsibility or provide insurance details, despite the damage occurring during their installation or acknowledge that the unit had marks/scratches and the doors especially weren't fitted properly.

Mistakes can happen, but what matters most is how a business handles them. In this case, the lack of accountability and after sales support to rectify or resolve has been very disappointing. I asked if the product could be made good and they responded saying they would charge me for a collection and not refund the installation charge and I had 'high standards'.

Based on our experience, I would not recommend CourtHouse Interiors at all, if you expect care, quality workmanship or fair resolution when something goes wrong.

January 23, 2026
Unprompted review
Courthouse Interiors logo

Reply from Courthouse Interiors

Dear James,

Thank you for taking the time to share your feedback. We’re genuinely sorry that the experience did not meet your expectations.

We spent a considerable amount of time corresponding by email and phone in an effort to understand your concerns and reach a resolution that worked for you. Following a full review, the main point raised related to a gap of less than 2mm on one panel over 1.2 meters in length, which was confirmed to be within acceptable tolerances for a large, handmade piece of furniture.

That said, and in the interest of resolving matters amicably, we offered to collect the wardrobe at our cost (for free) and provide a full refund for the item, as it became clear the piece was unlikely to meet your expectations.

We regret that we weren’t able to reach an outcome you were happy with and wish you all the best going forward.

Kind regards,

The Courthouse Team

Rated 5 out of 5 stars

Great service from Courthouse…

Great service from Courthouse Interiors. Really helpful and knowledgeable staff, quick to reply to my queries. I bought some glassware as a present, which were well packaged and arrived on time. Thank you

January 5, 2026
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Rated 5 out of 5 stars

The order finally arrived

The order finally arrived . The customer service has been helping me check with the courier almost every day. They are very helpful

January 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful, bonkers, brilliant

I can’t tell you how thrilled I am with my purchase from Courthouse Interiors!! After years of swooning over the Seletti X Toiletpaper mirrors, I treated myself to a smaller version in the sale. I absolutely adore the design and hope to one day own my very own Seletti X Toiletpaper Baroque Mirror. In my quest for ‘the mirror’ I stumbled across my most favourite purchase ever for our new home!!!! Unbelievably ridiculous but incredible circus mirror which I absolutely adore!! Thank you for all the quirky beautiful madness your store provides. ♥️

December 28, 2025

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