Courtyard.io Reviews 

419
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating its clean layout and smooth navigation. Many enjoy the product offerings, highlighting the opportunity to acquire valuable items and build collections. Reviewers often describe it as a fun and engaging concept. However, some customers noted issues with customer service, reporting difficulties in getting meaningful help or timely responses. A few people also felt pricing and odds have become less favorable, with concerns about high shipping costs and lower returns. Additionally, some users experienced technical glitches and found certain website aspects unintuitive.

What people talk about most

Product

People report positive experiences with the product, highlighting the high quality and diverse selection of... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing extreme frustration and... See more

User experience

Customers consistently note positive experiences with user experience, with many expressing satisfaction and... See more

Website

Clients share ambiguous opinions on the website, with some expressing strong satisfaction and others... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over hidden charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping + packing quality is legit. Have had damaged slabs from other competitors. These guys take care of your cards. Website and app are okay but week-long lasting bugs and slow customer service ki... See more

Rated 4 out of 5 stars

I really really like the platform. My only qualm is the drop rates. When I first started it felt like the odds were actually a bit more reasonable with house edge being obviously high, but now it feel... See more

Rated 4 out of 5 stars

Overall one of the better platforms for repacked slab experience. FMV sometimes isn't as up to date to card ladder. the percentage rates fluctuate a decent amount on the $2500 pokemon pack, which i un... See more

Rated 4 out of 5 stars

This is an interesting platform for getting into sports cards, etc. Bypass the endless opening of packs to find avg cards. Is this considered an alternate investing space…only time will tell.


Company details

  1. #40 of 44 best companies in Collectibles Store
  2. #106 of 124 best companies in Online Marketplace

Written by the company

Courtyard.io a marketplace built for discovery. From graded sports and Pokémon cards, to comics, watches, and more, buy and sell with 0% marketplace fees and experience the thrill of opening mystery packs that you can sell back with an instant buyback offer. Vaulted storage and insurance come free, so you can buy, sell, and manage your collection on the go. Ship to your home anytime, list in the marketplace, or sell instantly. It’s the thrill of collecting with none of the hassle.


Contact info

3.7

Average

TrustScore 3.5 out of 5

419 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(419)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Better records please

I should be able to view a complete history of all of my transactions. It would make the system feel much more trustworthy. I first requested this feature in 2024 and there appears to be no appetite for it at courtyard.

April 2, 2026
Rated 5 out of 5 stars

Amazing!

Great customer service, easy to use platform, fun experience! I love how transparent everything is, and the depth of pulls and overall experience are part of what makes Courtyard great.

April 27, 2026
Rated 5 out of 5 stars

They are reliable!

Such an awesome place to acquire cards. I still remember the very 1st graded card from Courtyard that I ordered! I’ve been a loyal customer ever since. Thanks to Courtyard, getting chase cards for my collection is way easier!

April 27, 2026
Rated 5 out of 5 stars

Courtyard has been great!

Courtyard has been great!! Had a moment where I couldn't figure out why my shipping wasnt working after many orders were successful. Got ahold of customer service and had someone get back to me the next day. He couldnt help me but passed my issue along and then got back to me quickly letting me know they were working on it. Before I knew it I had a response back saying they had figured it out and sure enough I was able to ship my products. Shipping was also quite quick!! Thank you Courtyard for always being amazing!!

December 19, 2025
Rated 4 out of 5 stars

I have used Courtyard since its release…

I have used Courtyard since its release and can confidently say it’s the best platform in its category. There is definitely room for improvement and I’ve had my fair share of bumps along the way but I’d still choose CY over the other options.

The app is clean and provides a fun experience. The bugs are usually fixed quickly. The selection is huge with pulls that seem to fall into the percentage ranges they provide.

Any issues I’ve had were resolved through customer service who tend to be pretty responsive. Overall I give it a 4/5 - I would appreciate more transparency on their system and would use the platform more often if this happened.

April 27, 2026

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