Couture Emporium Reviews 

111
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were let down by their experience overall. Consumers experienced extremely poor product quality, frequently receiving cheap and poorly made items that completely failed to match online descriptions. Shoppers additionally struggled with frustrating return policies, reporting major difficulties obtaining full refunds and facing high shipping costs to send merchandise back. Some reviewers were happy with certain clothing items, noting that specific dresses and skirts fit well, looked attractive, and featured nice materials. People also mentioned that select pieces were quite comfortable, received numerous compliments, and felt well made for the affordable price point. Customers appreciated finding a brand that catered to women seeking an elegant style.

What people talk about most

Product

Customers had ambiguous experiences with product quality and descriptions. While many reviewers reported... See more

Quality

Customers consistently note negative experiences with quality, expressing deep disappointment over cheaply... See more

Order

Reviewers express mixed feelings regarding their order experiences. Some consumers report satisfaction,... See more

Return policy

Reviewers highlight negative aspects of return policy, expressing frustration over unexpected shipping costs... See more

Refund

People report profound frustration and negative experiences with refund policies. Consumers consistently note... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Scam! Do not order from this company! The company has many other aliases that they use to dodge all the negative reviews. They also go under the name Emporium Allure. There are no refunds or exchange... See more

Rated 1 out of 5 stars

This company is listed as US based but really is managed by Mr. Lee in a projects-like location in Guangdong China. I’ve retuned items for a full refund costing an additional $32 as the items were dec... See more

Rated 1 out of 5 stars

I saw what looked like high quality clothing and shoes on Pinterest and bought 7 different items. I had dealt with other Chinese rip-offs before but thought that this company was different. They tal... See more

Rated 1 out of 5 stars

UNBELIEVABLE! I received today the second pair of shoes which was not included in the original shipment. This is the SECOND pair I received which is the same same one as the one you already shipped.... See more



Contact info

1.7

Bad

TrustScore 1.5 out of 5

111 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.7

All reviews

(111)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Omfg!!

Omfg!!! Are you fkm!!! I ordered 2 items...sherpa coat and cardigan....$109 US!!! I could've cried, for real!! I am disabled and that was a significant amount of $ for me!! I felt I deserved something nice for myself for my bday. So very sad! I should've just flushed that $ down the toilet!! I sent email and they offered 75% credit from their site!!! Wtf!!?? I responded with....I couldn't lower or demean myself to ever shop there again!! They responded back with some attempt to guilt trip me....about holiday times , good cheer, positive thoughts....ALL BLAH BLAH BLAH BULLSHIT!!!! Shysters I say...shameful Shysters!!!

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered an aviator jacket.

I ordered an aviator jacket.
What i got was something they made themselves to look like an aviator jacket. No labels. They did not send what i ordered.
They have offered a 75% in store credit because they claim the item was on sale. I cant believe they think i would want anything in their store. Beware

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT order from this company

Do NOT order from this company. They do not send you a confirmation email with the order number (so screen shot if you do order) and they do NOT provide a package slip with the order so you still have no order number. The Phone number is a FAKE and you have to email to try to get the item returned. They claim they can not find the order even after you provide the credit card statement, date of purchase and full name and address and the emails they send pretending to try to help ask the same questions over and over. They make it impossible to try to return the items. I am having my credit card company help me dispute. The WORST company I have every dealt with.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

If I could

If I could, I would give 0 stars. This company, located in China, is terrible. I paid $65 to return the item and never received my payment back. Finally, I was able to manage it despite this issue.

June 12, 2024
Unprompted review
Rated 2 out of 5 stars

The claim to have free returns and show…

The claim to have free returns and show as a US company. What they don't tell you is that if you have to return you have to pay to ship back to China. I would give it one star but they did offer me a 90% credit for my return. I ordered additional items and recieved but the quality was subpar and did not look like what was pictured at all. Never again.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, Do not order bootleg small items from china,cant get refund items fit small boy but ordered mens size

December 2, 2024
Unprompted review

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