Cov19care Reviews 

DO NOT USE THIS COMPANY AT ANY COST!! THEY ARE HIGHLY INCOMPETENT AND HAVE VERY POOR CUSTOMER SERVICES.

They are a big scam!

We were travelling abroad and my daughter, husband and I needed to get a fit to fly test. I made the booking online, and did not get sufficient confirmation. I had to go back and fourth with them over the phone as the booking was messed up where they did not want to refund the inaccuracies. I should have taken that as a sign not to proceed.

We did not receive a confirmation for our booking and was told to just go on the day at the allocated time.

We arrived at the test center in east London, and no one was there. We had to call several numbers before we manage to get through to someone (a mobile number that we had spoken to once before) who told us they were on their way.

After our test was done we waited for our result and my partner's came back as inconclusive (as they never swabbed his nose/mouth properly from which he mentioned before we left the test center).

As it was a Sunday and their offices were closed we then had to pay £280 to book a 4hr fit to fly test with a different provider and we had to move our flights (which was supposed to be on that Sunday) back by one day, this added so much unnecessary distress!! This had to be done whilst trying to make sure it all synced so me and my daughter did not have to redo our tests.

Our emergency test came back with a negative result which allowed us to commence our trip. Then within 10minutes of our negative result, this company (cov19care) sent us an email saying that they re ran the test and it was a positive result meaning my husband would be unable to travel.

Obviously this was a lie as we had just received a negative test result. Did they see the results of our secondary test and thought they would try and cover their backs quickly? who knows?

But to make things worst they then proceeded to say they would forward his details to NHS track and trace and that he would have to isolate for 2 weeks. Imagine the cheek of that!

This then caused NHS track and trace to harass us for 2 weeks while we were away, where they would call and message at least 4 times a day.

I can only offer 1 star as you can't actually leave 0 stars. The service was very poor. My children and niece had booked PCR fit to travel tests to fly to Spain on 24.8.21. They had their tests (£79 each...) on Saturday 21.8 at 6pm. They were due to fly at 7am on 24.8.21. By 8pm on the 23.8 the results still hadn't come through and neither had received any notification of receipt or anything. Luckily we had the mobile number of the person in charge of the test centre and basically harangued him to get the results through. He ended up sending them to my email addresses and the results never came separately from the lab. If I hadn't contacted them stressing the urgency of this I doubt the results would have been sent in time and they wouldn't have been able to go on holiday. Really poor service. Would not advise anyone to use them.

DO NOT USE THIS CORRUPT COMPANY!!!!!
PAID £190 FOR 2 PCR PRE TRAVEL TESTS IN PERSON IN HIGH WYCOMBE. CLOSE SHODDY BUILDONG, NO-ONE PRESENT...NO ANSWER TO PHONE CALLS. HANDED IT OVER TO THE POLICE AND GOT MY BANK TO RETURN THE MONEY.
THIS LEFT ME LATE BEFORE MY FLIGHT AND HAD TO PAY EXPENSIVE FEE ELSEWHERE FOR QUICK RESULT
AVOID AVOID AVOID THESE THIEVES!!!!

This is a scam!! This is a jewelry store selling tests - if you look up their address when sending the TTR back!

They were listed as a NHS/Boreer Force website as an approved provider for arrival tests.

The customer service is horrible!

They ship all tests by regular franked mail with no tracking, however they claim to know when a package has arrived.

The day two tests never arrived. The day 8 tests arrived on day 10.

They then promised a refund. Nothing had came in more than a month.

Scam!

After a horrendous experience trying to get a PCR Fit to Fly with another company I found Cov19care who sent someone to my home address to perform the test. They were polite, professional and kept me informed every step of the way. I will certainly use them again and will indeed recommend them to friends and family requiring Covid tests. Excellent service

I arranged over the phone to be tested at home and my test results were emailed to me within 24 hours. Would definitely use this service again. Lee and Omar were friendly and helpful. There was one digit wrong on my passport number on the cert and they changed it and emailed the corrected cert back to me straight away.

I received the kit late (on day 4). I emailed them to find out the result but was told they had no control over the government labs delays. It is past the 10 day quarantine and I still have no results. I have emailed them for a refund but have had no reply. For £195 I would expect a better service.
The fact that this company is on a government approved list doesn't reflect well on the state of our government either.

Update.

Now on day 8 and yet to receive results. Finally got through to the number on website yesterday and was obviously some bloke answering his mobile.

Explained my issue and was told he would call lab and get back to me straight away, confirmed he had my number.

Now another 24 hours have passed and I’m guessing he lost my number. Company is a joke but what is just as laughable is the fact that this is a company the UK government list as a company to use.

It's a scam. Kits arrived late and only due to substantial amount of follow up. Day 15 now and still not day 2 results! They don't answer the phone, don't respond to emails. Very unprofessional and not recommended at all.

Test kits arrived extremly late (day 6 of my 10 day quarantine) I was told this was due to the bank holiday (NHS advised me that this was a lie.)

Website was not working to register the kit, they have ignored 10+ emails sent in regards to this and 100s of phonecalls.

They emailed me almost 2 weeks later to tell me they will not issue me a certificate because I did not supply all the info they needed, also a lie.

This company is a blatent scam and can't believe I was recommended this by the UK Goverment for a mandatory service.

Impossible to get hold of, they don't answer emails, don't answer the phone. Tests are sent out late, 6 days later still waiting for day 2 result. They accepted orders and money from customers knowing that they don't have test kits available. Service simply non existant,scam, avoid if you can.

They are affiliated with Chaudry travel and you can contact them on an alternative number 01924 504579 for anyone wanting to try and contact these people. I arranged the test package day 2 and 8 for my husband , same story as everyone else except when we contacted Chaudry travel we suddenly had a phone call from a Sahil apologising plus many excuses, said they would send the test but we would get them late after reading other compliants about a terrible service and that no results arrive or that youi cannot register you test due to broken website, we said we wanted a refund so we can purchase tests elsewhere , Still waiting . Its been stressful , expensive and frustrating. To think these people were endorsed by our own government questions need to be raised and quickly this is just diabolical.

This company delivered our test on day 7 instead of 2! When the people from government checked our quarantine by phone I told them this situation and they told me that they are lying when they said that this is because of bank holiday that this should be ALWAYS priority. So we had to do 2 tests in the row (this is how to take money from people right?) and guess what .. our quarantine is over and still no test results. When I tried to call them about something they just don’t pick up. This all for £195 yaaaay

One of the most unreliable, non-professional and poor test services I’ve ever used. They finally gave me my kit after multiple phone calls (lines were 24/7 “busy) and their customer service is 🗑. Would give 0 stars if I could.

AWFUL DO NOT USE THIS COMPANY.

Kit arrived extremely late, they do not answer your phone calls no matter how many times you try to call (they provided the number to contact with any queries!), they ignore emails and then when the kit does arrive you won’t be able to register it as required because their website is broken!!!

Disgusted that they are being allowed to operate like this, save yourself time and money and do not use this company. I will be attempting to pursue a refund and reporting them.

*DO NOT USE!* I bought the Day 2 and Day 8 tests. I paid 195GBP. Today is day 8 since my arrival and still have not received anything.

Have received no product! Can not get in touch with them at all! Had to test 2 days ago and have no test kit at all!
Do not buy from them!
Need to get a refund but no way to contact them!

Update! Update! received a refund today for £195 so don't give up I have been speaking to a man called Sahil who called me today after I left negative comments on their Facebook site and on the travel agents site Chaudhry travel who promote cov19care and are still doing so, but the main thing is I got my money back after failure to send tests on time so keep hassling them it pays off. Paid£195 for day 2 and day 8 package. No tests have arrived.no communication. phone number rings out and then says their is a fault or alterntively it is permanently engaged. I need to test tomorrow!!!!!!!!!!!!! Feel like I have been ripped off and this is a government recommended testing provider, Disgusting. Update was told a refund was issued after lots of absolute twaddle like the other viewer have been told their excuses are not true by the NHS and DHSC. As expected like no tests no refund. They still advertise their services as great and promote a 5 star trust pilot review they have no shame likewise a company called Chaudhry travel are affiliated with them or one of the same people i intend to find out the exact relationship they are also promoting their services so still as we speak ripping people off

Excellent service. Very efficient and very professional. Highly recommended.