CovaU Energy Reviews 2,085

Great and friendly customer service

I was having trouble getting online to sort a credit on my old account. Thanks to a very courteous team member everything was resolved efficiently.

Got a great deal with CovaU for gas service. Customer service staff took time to explain the details and was very polite and helpful.

The consultant was very polite and quick to solve my query. Thank you very much.

The representative that helped me was excellent.
Her product knowledge was good and helped me very quickly.

Hi, I was about to switch to another gas provider, but after speaking with Guillia Juanco over the phone, I changed my mind and decided to stay with COVAU Gas. Guillia Juanco demonstrated a high level of professionalism and provided excellent customer service. She went above and beyond to help me with my query, and she truly deserves a pay increase!

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely rather than hoping to hanging up your call right away.
They well explained to my questions straight forward.

Firstly, it took over 2 weeks to even get a response from their support team. While waiting 2 weeks for a response I did receive multiple 'we will close you ticket, please respond if you don't want us to' before they had even responded to it!

When I requested that my credits that had accumulated be refunded to me they told me that they don't allow that. I checked the website and could find no mention of it anywhere - not even on their web page devoted to requesting a refund. It seems clear that don't want people to know this. In fact, even when you close your account they keep any credits accumulated.

I contacted **CovaU Energy** regarding an enquiry, and after assisting me with my request, they offered me a new plan with lower rates. The representative was helpful and professional throughout the process. Overall, it was a great customer service experience!

Guillia is very supportive. She is so patient and clearly responds to my questions. Appreciate her time and help!

I chatted with customer service representative this morning about my credit refund, and she sent me an email this afternoon and promised me the money would be returned within 7 days.
She is very helpful and responsible.

It is a good company and helpful especially Grace .

Easily changed to a cheaper offer that had been suggested on my bill, would have appreciated a lock in that the price wouldn't change for a set period rather than just being told that they will notify me if it changes.

Aushmeare helped me with my queries. He was very polite. I also appreciate the 24-hour service line.

Patient and good manners

Customer Service is good! They are helpful. The rates is a bit high so far, I will see how it goes a while.

Called CovaU to check rates & change plans if necessary & the lady I spoke to was very helpful and everything went smoothly.

Very helpful and efficient in resolving the query.
She was so fast and able to answer the issues faster than we would have expected.
Thanks so much 😊