CoverForYou Reviews 

19,777
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for making policy updates and arrangements exceptionally quick and completely straightforward. Many people deeply appreciate the remarkably fast response times and the polite, patient assistance provided by the customer service representatives. Some reviewers were not happy with the support provided, mentioning frustrating difficulties in reaching someone by phone and poor handling of urgent claims or escalations. A few consumers also felt deeply let down when dealing with complex issues while traveling abroad or experiencing unhelpful and condescending communication during stressful moments.

What people talk about most

Customer service

Customers had positive experiences with customer service, often praising the quick phone responses, short... See more

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers receive quick, polite, and... See more

Service

Customers consistently note positive experiences with service, highlighting an efficient process when... See more

User experience

Users describe positive interactions with user experience, highlighting how easy and seamless the overall... See more

Response time

People report positive experiences with response time, frequently mentioning that calls are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far so good. Easy to arrange cover and clear documents. The app is really useful too. We needed to update some medical information as two of our party managed to get fractures in between purchasing... See more

Rated 5 out of 5 stars

I haven't needed to make a claim so I am not able to comment on that aspect. However, I have had to ring a couple of times to update my medical record on an annual policy... each time the call handler... See more

Company replied

Rated 5 out of 5 stars

Very much appreciate the opportunity to speak with a person rather than a bot and not to have to wait very long. I've had single trip and annual policies over several years now and I find dealing with... See more

Rated 5 out of 5 stars

Rang for a quote , spoke to a lady called Susie, most helpful, quick and efficient . Susie was most pleasant and on a future call where I bought my policy , she remembered me and our conversation.... See more

Company replied


Company details

  1. Travel Insurance Company

Information provided by various external sources

CoverForYou are an online travel insurance specialist. We aim to offer some of the best value insurance products in the UK and abroad by ensuring our products are the perfect balance between price and benefit levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(19,777)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Libby showed courtesy and patience…

Libby showed courtesy and patience throughout. Her explanations were clear and she gave ample opportunity for further questions throughout.

October 28, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Libby to let them know you are happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits!

You can access the Plus account at https://www.coverforyou.com/club/

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Rated 5 out of 5 stars

Sofia the assistant was very helpful…

Sofia the assistant was very helpful and polite

October 22, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto agent to let them know you are
happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best
possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we
invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who
purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits
regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a
family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that
you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and,
immediate access to the Plus benefits!

You can access the Plus account at
https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Rang for a quote

Rang for a quote , spoke to a lady called Susie, most helpful, quick and efficient . Susie was most pleasant and on a future call where I bought my policy , she remembered me and our conversation.
Would recommend Cover for you.
Thank you .

October 21, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Susie to let them know you are happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits!

You can access the Plus account at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Jesse was extremely helpful in…

Jesse was extremely helpful in resending me my insurance documents 😊

October 21, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Jesse to let them know you are happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits!

You can access the Plus account at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Always have very friendly staff…

I've been with CoverFor You for a few years now and have always spoken to lovely, helpful staff. This time I delt with Jesse who was no exception, he was clear and polite.

October 16, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Jesse to let them know you are
happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best
possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we
invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who
purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits
regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a
family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that
you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and,
immediate access to the Plus benefits!

You can access the Plus account at

https://www.coverforyou.com/club/

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Rated 5 out of 5 stars

Diexter

spent a lot of time helping me and explained everything so clearly

October 19, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Diexter to let them know you are happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who
purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits!
You can access the Plus account at

https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Efficient with a great price

Got through very quickly, Charlie listened to my request and efficiently carried out my wishes. It was pretty seamless and a great experience

October 19, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Charlie to let them know you are
happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who
purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits
regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a
family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits!

You can access the Plus account at

https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Exceptional Customer Service from Bradley

I had an exceptional customer service experience with Bradley, who has gone above and beyond to help me with my claim, including following up with AXA by phone when they wrongfully rejected my claim. Thank you Bradley!

September 30, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services; we’ll pass your feedback onto Bradley to let them know you are happy with the service he provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers, we invest heavily in our Plus Accounts to provide extra benefits to our customers, and I wanted to take
this time to remind you what is available to you.

Our Plus Accounts are about rewarding those who purchase from us; it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us.
The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco, etc.).

Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits, and we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits!

You can access the Plus account at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Excellent customer service support

Muskaan one of the customer service advisors was extremely helpful when having to update my medical details for my medical insurance.
She talked me through the process explained everything to me .
I was made to feel reassured, and would definitely book with company again .

October 14, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Muskaanto let them know you are happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits!

You can access the Plus account at https://www.coverforyou.com/club/

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐Spencer was a great communicator

⭐⭐⭐⭐⭐

I had a query regarding my travel insurance with Cover ForYou and Spencer was fantastic. He was very helpful, friendly and professional, taking the time to explain everything clearly and answer all my questions. The service I received was excellent, and he made the whole process straightforward and stress-free. Thank you, Spencer, for your help and great customer service. I would definitely recommend CoverForYou!

October 13, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are
happy with the service they provided.

Feedback from customers such as you is what allows our team to improve and provide the best
possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we
invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take
this time to remind you what is available to you. Our Plus Accounts are about rewarding those who
purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits
regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).

Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a
family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that
you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and,
immediate access to the Plus benefits!

You can access the Plus account at
https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Christian was so helpful!

It was such a relief to speak to a person who laughed and was so helpful and understanding! None of this AI/digital palaver. 😁

October 13, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services; we’ll pass your feedback onto Christian to let him know you are happy with the service he provided.

Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers, we invest heavily in our Plus Accounts to provide extra benefits to our customers, and I wanted to take
this time to remind you what is available to you.

Our Plus Accounts are about rewarding those who
purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco, etc.).

Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

Already a member? We hope you are enjoying the Plus benefits, and we wanted to remind you that you can invite friends to the Plus Accounts; they will get 15% off any policy they buy from us and immediate access to the Plus benefits!

You can access the Plus account at
https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Renewing policy

All my questions were answered and the process was quick and efficient. The customer service was excellent. The price quoted was better than other quotes for travel insurance and I have a number of existing medical conditions. A great experience - would recommend.

October 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Don’t claim

I have used CoverForYou insurance for many years without a hitch this year unfortunately I was hospitalised and couldn’t go on my cruise. When I was discharged, I sent all the receipts and all the information that they wanted. Every two weeks I was asked to resend things because things were blurred. So I resent and resent and resent. Then I was asked to get a medical certificate at a cost of £75 which I did. It was a three page document which had to be stamped by the doctor and signed which he did. I now get an email saying pages 2 and 4 were missing. It’s the three page document they’ve got everything. This is all delaying tactics I wouldn’t mind but the holiday isn’t many thousands of pounds. And now they are asking again for the trip booking invoice that I originally sent it’s just ridiculous. AVOID

August 6, 2026
Unprompted review
CoverForYou logo

Reply from CoverForYou

Thank you for your review.

We are sorry to hear that you have experienced delays with your claim resolution. We have contacted the claims handlers appointed by your policy insurer and requested them to expedite your claim. They will be contacting you in due course accordingly. Please check your email and junk/spam folder regularly.

Should you require any further assistance, please let us know.

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