The products from covermaster are always good. I was frustrated with the response it took for the rep to send me a quote to submit to purchasing, the lack of response for receiving the purchase order,... See more
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We just purchased our second Covermaster cover for our gym floor. They hold up very well and reliably protect the floor. The roller that they sell to accompany the mat makes simple work of putting t... See more
Company replied
Their representative was very helpful. They provided timely information on when we should be receiving the merchandise. The also worked to provide the items within our time constraints. Pertaining... See more
Company replied
Randy Cooray has been amazing. Outstanding customer service, patient, and always willing to talk-through/assist when needed. He has gone above and beyond to ensure that we are getting the right produc... See more
Company replied
Company details
Written by the company
Covermaster is proud to provide sport surface covers for clients from all around the world. Our global client base serves as a testament to the high levels of service and product quality that we provide to our customers. While other companies offer sport surface covers as a sideline business, these covers are our specialty.
Written by the company
Contact info
3909 Witmer Rd., 14305, Niagara Falls, United States
- 800-387-5808
- info@covermaster.com
- covermaster.com
4.1
Great
389 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Windscreen Covermaster
Covermaster was informative and sent information to me so I was able to make a decision based on our requirements. We purchased Tuffy windscreen because of the quality and guarantee on the product. Supporting a Canadian Company was important also no worries of delay at the border or any additional costs. Phone contact with the company was courteous and professional , could not have been better. Price was competitive. I highly recommend Covermaster.
December 26, 2018
Unprompted review
Reply from Covermaster
Rick, it is great to hear that your Tuffy Windscreen and our service met your standards. It was a pleasure working with you and we hope to do so again! Best, Nuki - Customer Service
Covermaster was great to work with
Covermaster was great to work with. Larry and Grace made it possible to have our flooring available in a short turn around. I would highly recommend them to any company looking for flooring. Great Customer Service
December 19, 2018
Unprompted review
Reply from Covermaster
Adam, Thank you for your feedback. We are so proud that to hear about your experience with Larry and Grace and we look forward to working with you again in the future! Kindly, Nuki - Customer Service
Excellent experience
Excellent experience. Professional and quick correspondence. We had some confusion on our side relating to payment but Thomas hung with us.
December 18, 2018
Unprompted review
Reply from Covermaster
Valued Customer, We are so pleased that Thomas was able to not let anything get in the way of your order, and we are even more pleased that you were so happy with your overall experience! We look forward to working with you again! Warm Regards, Nuki - Customer Service
Everything went very smooth and all…
Everything went very smooth and all very helpful
December 13, 2018
Unprompted review
Reply from Covermaster
Dear Customer, We are so glad to hear! We are happy to have your repeat business! Thank you!! Nuki - Customer Service
The product that was ordered was a…
The product that was ordered was a needed item for their purpose. The parts are not a very durable item, and possibly a little pricey, but again an item needed roll up the covers. The order was quickly sent and easily ordered from Covermaster.
December 12, 2018
Unprompted review
Reply from Covermaster
Dear Sir, We are constantly trying to improve, so we thank you for your feedback; We appreciate your business and look forward to being able to work with you again. Kind Regards, Nuki - Customer Service
Product arrived quickly and was…
Product arrived quickly and was consistent with description of item purchased.
December 11, 2018
Unprompted review
Reply from Covermaster
Valued Customer, we appreciate your feedback and hearing that you had a positive experience is the best thing we could hope for! Thank you, Nuki - Customer Service
People on the other end of my order…
People on the other end of my order were "on-it." I had no problem with my order, and it arrived on-time. Thank you for your quick response
December 11, 2018
Unprompted review
Reply from Covermaster
Dear Mr. Vargas, this is amazing! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We are thankful for your continued business. Kindly, Nuki - Customer Service
It was so quick and easy to place my…
It was so quick and easy to place my order and really appreciate the communication I received throughout the whole process.
December 10, 2018
Unprompted review
Reply from Covermaster
Dear Customer, we are delighted by your feedback and so pleased that your experience with us was so great! We look forward to working with you again in the future. Best, Nuki - Customer Service
Great service.
November 27, 2018
Unprompted review
Reply from Covermaster
Thank you!! We are so glad you were pleased with the service you received. Nuki - Customer Service
not happy
Haven’t seen the product yet, but considering it took much longer than expected and told, it better be perfect for the high price.
November 24, 2018
Unprompted review
Reply from Covermaster
Coach, thank you for your feedback. We apologize that your experience with us did not meet your expectations, however we hope your custom order serves you well and that we were able to rectify the situation to your satisfaction. We look forward to working with you again in the future and ensure that your experience will be a much happier one. Kindest Regards, Nuki - Customer Service
Very helpful and could accommodate a…
Very helpful and could accommodate a request for parts from an older piece of equipment.
November 20, 2018
Unprompted review
Reply from Covermaster
Dear Customer, thank you and we are so glad we could accommodate! Kindly, Nuki - Customer Service
Good services
November 14, 2018
Unprompted review
Reply from Covermaster
Thank you! Regards, Nuki, Customer Service
Reply from Covermaster
We are happy you're happy!! Best, Nuki - Customer Service
Great team and good and quality…
Great team and good and quality product.
Will recommend them to anybody 100%
November 13, 2018
Unprompted review
Reply from Covermaster
Valued Customer, thank you for you positive feedback. We are so glad you were pleased with your tennis products. Regards, Nuki - Customer Service
Satisfied in South Carolina !
Ordered Gym floor covers for Middle School. Reasonable prices, good quality, sales representative very helpful, and prompt delivery.
November 12, 2018
Unprompted review
Reply from Covermaster
Charlie, we are delighted to have been able to provide you with such a well-rounded experience. Thank you for your feedback. We hope Covermaster can work with you again!
Kindly, Nuki - Customer Service
Very Pleased with the service I…
Very Pleased with the service I received.
October 31, 2018
Unprompted review
Reply from Covermaster
Thank you valued customer for your positive feedback! The Covermaster team is so happy that you were very pleased with the service you received; We look forward to continuing to work with you in the future! Kind Regards, Nuki - Customer Service
Good service
Good service. The only problem was that the metal case for the equipment was slightly bent. We chose not to report it since the case could still be used and the equipment was not damaged.
October 29, 2018
Unprompted review
Reply from Covermaster
Valued Customer, We are sorry that there was slight damage to the case that your product was shipped in. We will be sure to make mention of this to the freight company; But we are happy that the service you received from Covermaster was good. Thank you for your business and we look forward to working with you again! Best, Nuki - Customer Service
Delivery of product was promised to be…
Delivery of product was promised to be quick as material was in stock. After ordering, it has become a 2.5 month wait which is very disappointing.
October 22, 2018
Unprompted review
Reply from Covermaster
Dear Customer,
We apologize that you felt disappointed with your experience. Here at Covermaster we pride ourselves on providing our customer with great customer service. Should you have any future projects that we can assist you with we will strive to do better. - Kindly, Nuki - Customer Service
Facilities Manager
Excellent customer service . Products was received time and was very satisfied .
Thank you .
October 18, 2018
Unprompted review
Reply from Covermaster
Suni, Thank you for your continued business and we are so pleased to have provided excellent service and product satisfaction! Warm Regards, Nuki - Customer Service
Always great service and quality…
Always great service and quality product!
October 16, 2018
Unprompted review
Reply from Covermaster
Ms.Wallace, We here at Covermaster value your constant return business. We are proud to work with Notre Dame College School on current and future projects! Thank you kindly, Nuki - Customer Service
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