Wouldn't auto renew our details, said they had a call to give card details.. all ok ,no email to confirm anything as we were told ( today or tomorrow ) nothing received!had to call again today and get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've only given CoverMY Breakdown 4 stars because 1 The cost has risen hugely 2 The website does not function very well. I was unable to login. However, they do offer great cover for breakdown as... See more
Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more
The process of renewing my annual cover was easy and straightforward. I awarded 4 stars instead of 5 stars because like everyone else in the insurance industry your price increases each year which me... See more
Company details
- Insurance Broker
- Gadget Insurance Company
- Home Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance
Contact info
Premier House, NG31 7JX, Grantham, United Kingdom
- 0800 980 5134
- admin@covermy.co.uk
- covermy.co.uk
4.2
Great
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be cautious of those bastards.
Hey my people, they are useless scammers, please be aware of them. They robbed my money but while I was having an incident, forfeited my brand new Mobile phone. They denied to help me, made a rubbish policy and gave an excuse not to help. I would beg you guys not to be trapped with those useless scumbugs, greedy bastards.
July 21, 2026
No breakdown documents forthcoming
I gave one star, because of the price, but my experience has not been good. I still haven’t received my breakdown documents after 3 months despite contacting customer service, and completing online forms on numerous occasions. My online log in is no longer accepted, so I just hope that I don’t have to contact them in an emergency.
May 6, 2026
Very helpful
Very helpful. Efficient and respectful. And a discount as a bonus to the above
August 6, 2026
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Thanks for making the renewal easy.
August 6, 2026
Great service on my first call and…
Great service on my first call and email confirmation received straight away. I would recommend based on my experience.
August 6, 2026
Awful service
The one time I really needed a breakdown service, Cover my breakdown let me down. I have been sat for over 4 hrs waiting with no contact. No one has updated me, I had to chase them around to find out whats going on. Awful service. Never again will I use breakdown cover by them.
August 6, 2026
Unprompted review
Reply from Cover My
Hi
I am sorry to hear that you're not happy with the standard of service you experienced during your call out. I am unable to log this with our recovery agents as I have no policy details.
Please contact us on 0208 626 9454 or email us admin@covermmy.co.uk and we can discuss your issue in full. Our customer care team is available Monday to Friday from 9am-5pm.
Many Thanks
Excellent service
August 6, 2026
Reply from Cover My
Hi
Thank you for getting in touch to leave a review of your experience with Cover My - it is great to hear your feedback. We are really pleased to hear you were happy with the service you received.
Kind Regards
Anna
Auto renew when I had not selected auto…
Auto renew when I had not selected auto renew.
August 1, 2026
Reply from Cover My
Hi
Thank you for taking the time out to leave us a review. An email was sent 11th July regarding your renewal.
I can see that your query is being dealt with. Please check your Junk/Spam folder as sometimes our responses can fall into these folders. Or alternatively call us on 0208 626 9454.
Kind Regards
Anna
Excellent breakdown cover
Excellent breakdown cover at a reasonable price
Breakdown cover is peace of mind.
August 6, 2026
Reply from Cover My
Hello
Thank you for your feedback, we appreciate the review. It is great to hear you have chosen Cover My for another year. If you need to claim on the policy please use the call out number 01945 425307.
If you have any admin queries contact us on 0208 626 9454. Our customer care team is available Monday to Friday from 8am-5pm
Kind Regards
Anna
My renewal premium increased by just…
My renewal premium increased by just over £3.00. Slightly more than inflation but still a good price for the level of breakdown cover provided by the policy.
August 5, 2026
Reply from Cover My
Hello
Thank you for your feedback, we appreciate the review. It is great to hear you have chosen Cover My for another year. If you need to claim on the policy please use the call out number 01945 425307.
If you have any admin queries contact us on 0208 626 9454. Our customer care team is available Monday to Friday from 8am-5pm
Kind Regards
Anna
So easy to renew
August 5, 2026
Reply from Cover My
Hello
Thank you for your feedback, we appreciate the review. It is great to hear you have chosen Cover My for another year. If you need to claim on the policy please use the call out number 01945 425307.
If you have any admin queries contact us on 0208 626 9454. Our customer care team is available Monday to Friday from 8am-5pm
Kind Regards
Anna
Great price.
August 3, 2026
Reply from Cover My
Hello
Thank you for your feedback, we appreciate the review. It is great to hear you have chosen Cover My for another year. If you need to claim on the policy please use the call out number 01945 425307.
If you have any admin queries contact us on 0208 626 9454. Our customer care team is available Monday to Friday from 8am-5pm
Kind Regards
Anna
No where it shows an easy way to cancel
August 5, 2026
Reply from Cover My
Hi,
Thank you for your feedback. I'm sorry to hear that you wish to cancel your policy and that you found the process difficult.
Please be assured that we take your comments seriously. I have asked our Customer Care team to contact you directly to discuss this with you.
For your information, we do accept cancellation requests by either telephone or email.
Kind regards,
Anna
Communication was good
Communication was good, well spoken and polite. Asked questions and also asked if I had any questions. Explained the process well enough and offered other services which was not needed at this time.
August 5, 2026
Reply from Cover My
Hello,
Thank you for your feedback. We really appreciate your review and are delighted to hear that you have chosen Cover My for another year.
If you ever need to make a claim, please contact our claims team on 01945 425307.
For any policy administration queries or if you need to make changes to your policy, please contact our Customer Care team on 0208 626 9454. Our team is available Monday to Friday, 8:00am to 6:00pm.
Kind regards
Anna
It was all very straightforward
It was all very straightforward. Someone called me to renew but I the forgot so when i did call back they were very helpful and sorted it quickly and efficiently
August 3, 2026
Reply from Cover My
Hello,
Thank you for your feedback. We really appreciate your review and are delighted to hear that you have chosen Cover My for another year.
If you ever need to make a claim, please contact our claims team on 01945 425307.
For any policy administration queries or if you need to make changes to your policy, please contact our Customer Care team on 0208 626 9454. Our team is available Monday to Friday, 8:00am to 6:00pm.
Kind regards
Anna
Easy to deal with and very competitive
Easy to deal with and very competitive, no problems settling policy up.
August 4, 2026
Reply from Cover My
Hello,
Thank you for your feedback. We really appreciate your review and are delighted to hear that you have chosen Cover My for another year.
If you ever need to make a claim, please contact our claims team on 01945 425307.
For any policy administration queries or if you need to make changes to your policy, please contact our Customer Care team on 0208 626 9454. Our team is available Monday to Friday, 8:00am to 6:00pm.
Kind regards
Anna
Glorified <10 mile tow-service…
More of less than 10 mile tow-service rather than breakdown. Rude and unhelpful staff from customer service to repair men sent. Have a long list of exclusions to simple cover. Spend the pounds on a trusted service rather than these cowboys who will just end up wasting your time when you are the most vulnerable
June 28, 2026
Reply from Cover My
Hi,
I am sorry to hear that you were unhappy with the standard of service you received during your call-out. Please be assured that we take your feedback seriously.
I have reviewed your policy and escalated your concerns to our Call Out Team. They will investigate the matter and contact you directly as soon as possible.
Many thanks,
Anna
Always great tips and advice and really…
Always great tips and advice and really helpful
June 26, 2026
Reply from Cover My
Hello,
Thank you for your feedback. We really appreciate your review and are delighted to hear that you have chosen Cover My for another year.
If you ever need to make a claim, please contact our claims team on 01945 425307.
For any policy administration queries or if you need to make changes to your policy, please contact our Customer Care team on 0208 626 9454. Our team is available Monday to Friday, 8:00am to 6:00pm.
Kind regards
Anna
Not a good experience with car breakdown
Not a good experience with car breakdown from CoverMy.
Returned from holiday to discover my battery was flat.
I phoned CoverMy and answered numerous questions about the car. One question was whether I had a dash cam fitted, which it had as it detects and records when the car is bumped.
The service agent then said the car wasn’t covered as it was left with a dash cam operating……
Then they wanted £140 to come and jump start the vehicle
July 30, 2026
Unprompted review
Reply from Cover My
Hi,
I am sorry to hear that you were unhappy with the service you received during your call-out.
Unfortunately, I am unable to investigate or raise this with our recovery agents as I do not have your policy details.
Please contact our Customer Care team on 0208 626 9454 or email admin@covermy.co.uk, and we will be happy to discuss your concerns in full and investigate the matter for you.
Our Customer Care team is available Monday to Friday, 8:00am to 5:00pm.
Kind regards
Anna
Agent was very helpful and everything…
Agent was very helpful and everything was done to my utmost satisfaction
August 4, 2026
Reply from Cover My
Hello,
Thank you for your feedback. We really appreciate your review and are delighted to hear that you have chosen Cover My for another year.
If you ever need to make a claim, please contact our claims team on 01945 425307.
For any policy administration queries or if you need to make changes to your policy, please contact our Customer Care team on 0208 626 9454. Our team is available Monday to Friday, 8:00am to 6:00pm.
Kind regards
Anna
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