Covers33 Reviews 212

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their quality and effectiveness in protecting collections. Many people appreciate the ease of ordering and the swift, problem-free delivery service, often noting that items arrive quickly and are securely packaged. The overall service is frequently described as efficient, reliable, and fast, making it a go-to choice for many consumers. However, some customers also noted issues with order delivery, with a few instances of orders being sent to incorrect or old addresses. A small number of people also reported not receiving their orders or experiencing delays, sometimes without communication regarding the delivery status.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Product

Reviewers consistently express satisfaction with the product quality. Customers frequently highlight the... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the prompt, efficient, and reliable... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Order

Users describe positive interactions with order. Many customers consistently praise the prompt attention to... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Covers 33 for many years and they have never let me down. Ordering is very easy and delivery was swift with no problems at all. They make excellent record and CD protectors and come hi... See more

Rated 5 out of 5 stars

Very pleased - placed order for LP mailing sleeves late afternoon and received them the next day in time to post out records to my customers- also bought some 12” PVC record sleeves at the same time... See more

Rated 5 out of 5 stars

Have always had a first class service from Covers 33. My package arrived within three days of placing my order. The parcel was securely wrapped - a very professional company who I will definitely use... See more

Rated 5 out of 5 stars

Covers33 handle your requests and orders very efficiently, no fuss and extremely fast service. order correct and very well packaged. Pricing is very keen on a vast stock holding. Thank You


Company details

  1. Record Store

Written by the company

The one stop shop for all your vinyl accessories. The place to be for all your vinyl needs. We supply record sleeves, storage boxes, mailing products, cleaning accessories, CD & DVD cases and much more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

212 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Repro sleeves fine but the 500 plastic…

Repro sleeves fine but the 500 plastic sleeves were a lot smaller than normal and its a struggle to squeeze the 7 inch records into them, very annoying especially as there are 500 of them

October 4, 2023
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Reply from Covers33

Hi Andrew,

I am very sorry you had trouble with the polythene sleeves. They shouldn't be too small, it must be an error during manufacturing. Can we rectify this for you? Please email us at covers33@covers33.co.uk and we will try and sort this out. Apologies again for any inconvenience.

Kind Regards,

James

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Rated 4 out of 5 stars

Postal charges

Charged £60 for carriage for a UK delivery. Computer error? Appeared to be reactive rather than proactive about refunding the charge.
Quality of goods excellent.

October 26, 2023
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Reply from Covers33

Hi Phil,

We refunded you literally the morning after you ordered. The reason the website automatically charged this shipping rate was because the country entered was not 'United Kingdom'. We apologised for the erroneous charge and refunded within 24 hours of you placing your order. Please would you re-consider your rating? We have been in business almost 40 years and certainly would hate for anyone to think we would try to rip them off in anyway.

Kind Regards,

James

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Rated 5 out of 5 stars

Very impressed with covers 33

Very good quality items I ordered, also had one of my orders wrong vinyl case sent to me but had no problem getting correct case sent plus wrong one picked up at same time , very impressed with covers 33 .

October 26, 2023
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