Covid Home Test Reviews 

961
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I needed a quick PCR test before a family holiday after the last minute rule changes. CHT came to my door, done the test and I had the result back within a few hours. I could relax and get excited for... See more

Rated 5 out of 5 stars

I usually never write reviews. But I am extremely pleased with Covid Home test. They have been amazing. Be it the online support required, or the time lines, even communications, Commitment to ensure... See more

Rated 5 out of 5 stars

My mum needed a pre travel PCR to travel abroad urgently. I contacted CHT London who send a courier within an hour to my home address. I could even tracked the courier location. The courier wa... See more

Rated 5 out of 5 stars

Such a brilliant service! After being disappointed by many online covid centers that provide at home services - this one far exceeded my expectations! I received my result the same day the test was do... See more

Company details

  1. Medical Laboratory

Written by the company

Best-in-class Covid tests with a premium courier service. Fastest results in 3 hours for both PCR and Lateral Flow. We are accredited by UKAS and CQC, and we are listed on the UK Government website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

961 reviews

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4.9

All reviews

(961)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Courier arrived quickly

Courier arrived quickly, waited outside (we invited him in) while I did the test, took it away - and the result arrived within 3 hours. Expensive at £199, but ‘express’ indeed and I’m very satisfied.

November 24, 2021
Rated 5 out of 5 stars

Can’t fault the service

Can’t fault the service - the tests arrive on time (generally at the start of the window - I’ve had quite a few from CHT), and the results always arrive within the set time. No complaints

November 24, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. Had to call as I was out of their immediate area. Courier was arranged and arrived as advised. Results received within 2 hour time frame. Would definitely use again.

November 24, 2021
Unprompted review
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Rated 5 out of 5 stars

Great Service

Expensive, but a very slick service from start to finish. Results came back exactly 2.5 hours after sample was handed to courier.

November 22, 2021
Unprompted review
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Rated 5 out of 5 stars

Very efficient

Very quick - trackable driver and kept up to date with when he expected to arrive. Test was processed within 40 minutes of the driver leaving the house. 2.5 hours from booking to result.

November 18, 2021
Unprompted review
Rated 3 out of 5 stars

I have been travelling a lot throughout…

I have been travelling a lot throughout Covid and find that the UK testing system is expensive and usually slow, two things you don't want when compared with many other countries testing offerings. I am grateful that this test wasn't slow but there was no request for further details on the booking forms. When I asked the driver if he needed my passport details like every other company does he said no. So as I turned up to check into my flight the attendant didn't want to let me onto the flight as the test said I was ten months old and had no passport number. Thankfully I managed to get another certificate sent to me but when the test cost £200 this should not be happening. Travel right now is a real drag with all the extra hassle of testing/passenger locator form etc but one doesn't want the added stress of silly mistakes. It is not your companies fault this new economy has been created, but you are profiting from it. Let's try and keep things precise when charging as much as you do as processing these tests cost barely anything as other countries test prices demonstrate!

November 18, 2021
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Reply from Covid Home Test

Dear MFMT,

We are very sorry our service appears to have fallen short of your expectations.

We appreciate travel can be very stressful during this time. We encourage all our customers to double check all the information they give us is correct. Our team of customer services agents are on hand to help our patients with any issues 7 days a week.

There is a place for your passport information both when you book our tests before you pay, and then in the form in your confirmation email. All the details you enter in your booking are clearly displayed in your confirmation email to help identify if you made a mistake when booking. In this instance, when it became apparent you incorrectly entered your date of birth, and you omitted to enter your passport number, our customer service team quickly corrected the error and issued a new certificate.

Kind regards,

Ana

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