Cowboyhood Reviews 

644
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and straightforward navigation, finding the purchasing process quick and simple. People often praise the appealing designs and unique selections of clothing displayed on the site, noting the attractive styles. However, many people express significant dissatisfaction with the actual product quality, frequently reporting that items received do not match online descriptions or images. Consumers often find materials to be cheap, with knitted items turning out to be printed designs on thin polyester. Additionally, sizing is a common concern, as many reviewers report items running much smaller than expected. Some customers also experienced shipping delays or never received their orders, while others noted a lack of detailed product information.

What people talk about most

Product

Users describe ambiguous interactions with product, with many appreciating the design, variety, and... See more

Quality

Reviewers mention negative feedback about quality, with many expressing disappointment that products received... See more

Order

People report ambiguous experiences with order, with many expressing significant dissatisfaction. Reviewers... See more

Website

Customers had ambiguous experiences with the website, with many praising its ease of navigation, quick... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding products reasonably priced and even on... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The website makes it appear that you are ordering a sweater. However, you are getting a hoodie that is printed in the design of the sweater. It's ok, but nothing what it was described to be.

Company replied

Rated 4 out of 5 stars

The selections were great and so unique but due to the various items the search feature is not very helpful. Tried searching for items for women only and it still brought up items for men. Sizing is... See more

Company replied

Rated 4 out of 5 stars

I liked how the navigation on the website was easy to follow and I had no problems when going back n forth to items on other pages while not losing my original place completely at an item of intrest.... See more

Company replied

Rated 4 out of 5 stars

The products are beautiful. The only issue I had was determining how measurements were devised. I ordered the full length cardigan for my daughter, my sister and myself; we're all different sizes. Th... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.1

All reviews

(644)

556 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First order!

I've seen promos for CowboyHood on my social media and the style appeals to me. I kept CowboyHood in mind, and wanted to make my first order. If all goes well with this first order, I will gladly continue ordering and supporting.

Thank you.

December 2, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Shadow,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

Beautiful items

December 2, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Jacque,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

I love your products

I love your products. I can't get enough of them obviously.

December 2, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Susan Wright,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

Original designs

Original designs. Low prices.

November 28, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear tracyerik,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

Outstanding service

They did not spam me. They just sent "reminders" and I'm glad they did. I was supposed to go to Mens Wearhouse and get tailored measured like before at Barton Creek mall in Austin, TX. But it is cyber Monday and I needed clothes. I only had minutes to go before Cowboyhood ended their promotion. I ran upstairs and checked most of my jackets, L or XL. So I ordered XL as suggested by Cowboyhood. Great service and I loved their rapid response. I got my order in just in time. I'll give another review after my package arrives. So far though? Nothing less than outstanding!

December 1, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Jack Morris,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 1 out of 5 stars

Cowboyhood is the worst company I have…

Cowboyhood is the worst company I have ever dealt with!!! The products are cheap and are not representative of the photos shown. For three months I have been arguing with them to refund the horrific halloween costume they sent me --cheapest quality for $50!!!! Still no refund or sympathy provided????

October 1, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Christina Hennessey,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 4 out of 5 stars

The only issue I had was it doesn't…

The only issue I had was it doesn't show you a picture of the product with the different colors offered.

December 1, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Mike Bates,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

The style and colors

The style and colors

December 1, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear John Thomas,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

The shop has a lot to choose from

The shop has a lot to choose from, and at great prices. Can't wait to receive my purchase in the mail.

November 30, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Jason Tucker,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 3 out of 5 stars

Didn’t receive discount after putting…

Didn’t receive discount after putting in code. Charged me for free stuff. You totally ignored my statement about you over charging me.

November 28, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear RANDY KEETON,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

It was easy to navigate it wasn't hard…

It was easy to navigate it wasn't hard at all like other sights

November 30, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Roger Hayhurst,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

Big variety

Big variety, great price. Selecting was hard for me ( wanted too much). Can't wait!

November 30, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear darren cross,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

It was very easy to navigate

It was very easy to navigate. I love all the selections

November 30, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Dennis Hayes,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

New Customer: I wasn't familiar with your company…

I wasn't familiar with your company until my son-in-law made a Christmas wish for one of your beautiful coats with a hood attached. Wow !! Did I ever appreciate his taste in this outer ware! And your web site was very easy to make my purchase with very no hassle at all. I will certainly keep you in mind for future needs should they arise.Thank you. & Merry Christmas!

November 29, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Bonita Deeg,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 1 out of 5 stars

Poor across the board

I share the sentiment of precious reviewers. The products are vastly misrepresented on the website. They are cheaply made and run small.

The entire process was neither enjoyable nor transparent. The items shipped from China and it took more than a week before I received the first update on status. It took more than three weeks to receive the items - they arrived way past Halloween. Now that I read the return policy, I realize that three quarters of the return time frame defined were taken up by the production and shipping time of this company.

This company is a total scam - the focus is on creating misleading perceptions with much focus on the presentation of the products and no regard for quality or customer service. Lessen learned!

November 29, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Michael and Veronika Pyatt,

Thank you very much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback highly, and your comments are very important to us in ensuring improvements to our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales customer service at service@cowboyhood.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 1 out of 5 stars

Worst quality ever

Absolutely the cheapest material I've ever seen. Came with a "free" belt that had to have been a mistake because there's no way to actually fasten it, and "free" socks made of non-stretch material so either your foot fits and you have a sock made of loose material, or you can't get the sock on your foot because it has no elasticity. The images on the website are all AI generated. None of the garments are knit, just printed trash fabric. My only hope in leaving this review is that you will see it before you impulse order from a Facebook or Instagram ad.

November 28, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear H G,

Thank you very much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring improvements to our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales customer service at service@cowboyhood.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, exchange, or any other way that can resolve your issue.

Thank you for reminding us, and we apologize again for any inconvenience caused.

Rated 5 out of 5 stars

easy to order

easy to order, and I like the culture connection in this clothiers work as it connects to my family history is one part.

November 27, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Steven Newell Stevo,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

Got to use apple pay

Got to use apple pay, choosing the perfect outfits for me and my wife was easy, used a coupon code, got a cape for me and an ensemble for my wife.

November 27, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Mario Brown,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

I am so happy to find your website

I am so happy to find your website. The clothing is reasonably affordable and I can’t wait to see my purchase.

November 21, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Nancy Heller,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

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