COYS RENT A CAR Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and professional staff, highlighting fast airport transfers, excellent communication, and a very straightforward booking process. Consumers often note that the vehicles are very clean and reliable, offering fair pricing without any hidden fees or aggressive pressure to buy extra insurance packages. Some reviewers were not happy with unexpected fuel level discrepancies and noticeable price increases during their recent holiday trips. A few people felt that these new extra charges made the overall rental cost quite unreasonable compared to their many previous seamless visits.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient airport transfers and friendly... See more

Staff

Customers report widespread satisfaction and appreciation regarding the staff. Reviewers frequently highlight... See more

Price

Reviewers highlight positive aspects of price, noting that rates are competitive and reasonable with no... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the vehicles as reliable and... See more

Booking process

Clients share positive opinions on booking process, noting that online reservations are quick, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I came with my family from Dublin in the middle of night, out of working hours. The guy from agency waited for as with perfect English. He drove us to a parking with a van, and... See more

Rated 5 out of 5 stars

The guys at COYS Rent a Car were superb. Really efficient and friendly. The car was perfect, and the price was exactly as quoted, with no hidden extra insurance or high-pressure techniques trying to g... See more

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company established in 1992. We are not just offering competitive prices, we offer the highest of customer service....


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(207)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Oustanding!!

I just wanted to say how amazing this car rental company are.
It's true what they say, no hidden costs and no ridiculous deposit.
Service I received arriving and departing
Alicante airport was outstanding.
Would highly recommend!

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended COYS

Highly recommended COYS. Seemless from airport pick up to drop off. Insurance covers you for all events with the exception of key loss and wrong fuel. Half tank to half tank policy. The guys who operate the pick ups and car handover are really nice and helpful.

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Superb hire car company.

Superb hire car company.
Straight forward with fully comp insurance & no add ons.
Collection from the airport takes around 10 minutes.
New and very clean cars.
Wouldn’t use anyone else when in Spain.
Highly recommend these guys for quality & reassurance when booking a car abroad.
Easy booking , staff very helpful & speak English.

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service after huge delays

I'm sure Coys aren't the cheapest option at Alicante airport but IMHO they are the best which is why I use them every time.
We were delayed for seven and a half hours and didn't land until 4:00 am.
No change to the usual good service even at that time of day.
A lot of companies would have been charging an 'out of hours supplement' but not Coys.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Start to Finish

This was our first time hiring a car from Coys, and it definitely won’t be our last! 🚗

The booking process was really easy, and the price was great. The whole experience was fantastic from start to finish. We were picked up within minutes of calling the number from the airport, and it didn’t take long at all to get to their office.

The car itself was exactly what we needed, and returning it was just as quick and easy. We were dropped back at the airport only a few minutes after returning the car.

Brilliant service all round — we’ll definitely be using Coys again! ⭐⭐⭐⭐⭐

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, our flight we delayed by an hour we arrived at 2am but they still there on time and took us to their yard which was 5 minutes away, took 5 minutes to do all the paper work and away we went, great car to get around very clean and then arriving back was so simple, gave them the keys and they drove us straight back to the airport, very recommended company to use!! We will be using them over and over again

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service as usual

Great service as usual from pick up to drop off. Always prompt and with you at the airport within 5 mins for the short drive to their compound to pick up the car which are always great. Competitively priced. Would highly recommend and are the only company I would use.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant!

Brilliant! This is the first time I’ve used Coys and it was a really easy process. From phoning to be collected at the airport (without a mad scramble for the shuttle bus) to be dropped back off at the airport it was stress free. We had rented a small auto and received a Clio with only 7000 miles on it. It had a full tank of fuel which we returned full. There were no hidden or additional charges, so it was very transparent. We have another booking with Coys at the end of the month!

August 1, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for choosing us and for sharing such a detailed review. We are delighted your journey was straightforward from start to finish, and we look forward to welcoming you again for your upcoming booking.

Rated 5 out of 5 stars

I’ve been using Coys for over 25 years…

I’ve been using Coys for over 25 years now. The new owners have kept the same customer friendly process as Mike and Heidi had been using for years. I hope they continue to do so. The new guys at the office are excellent and I will use them again next time I’m in Spain.

July 31, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued loyalty over the years. Your support means a lot to us, and we are delighted you enjoyed your recent experience. We look forward to welcoming you back on your next visit.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every year going forward!
Thank you so much

July 17, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for giving us a try and for your wonderful feedback. We are delighted we exceeded your expectations and truly appreciate your recommendation. We look forward to welcoming you back.

Rated 5 out of 5 stars

First time using as usual car hire…

First time using as usual car hire company had no cars. Excellent experience, great car would 100% recommend

July 28, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your recommendation. We are delighted we could help and that everything met your expectations. We look forward to welcoming you again in the future.

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Rated 5 out of 5 stars

Excellent service yet again

Excellent service yet again, were 4-5 years in using Coys & would not use anyone else, no rip off credit card deposits, no damaged vehicles, new quality vehicles & from pick up at the airport to driving away within 15 minutes

July 29, 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your continued support. It means a lot to have your trust over the years. We look forward to welcoming you back on your next visit.

Rated 5 out of 5 stars

Excellent

First time using Coys will use them again, easy 5 minute transfer to and from their office at Alicante Airport, cars clean and no problems.
Thankyou we will use you again.

July 18, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind review. We are delighted your first experience with us was such a positive one and look forward to welcoming you back again soon.

Rated 3 out of 5 stars

We’ve been using COYS for many years…

We’ve been using COYS for many years and always had good service. I was surprised when picking the car up that we didn’t have full insurance and would we like to pay extra for it. This has always been included in the past which is one of the reasons we use COYS.

July 17, 2026
Unprompted review
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Reply from COYS RENT A CAR

Hello David. Thank you for your review. We only see one booking on your name, and we have been always working with extra insurance.

Rated 5 out of 5 stars

3rd time we have used Coys

3rd time we have used Coys. It’s been great every time. No fuss, no stress & really efficient service. All the guys that work there are really helpful and friendly. I would definitely recommend.

July 24, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued support and recommendation. We are delighted to hear that each visit has been a positive experience and we look forward to welcoming you back again.

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Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful, they picked us at the airport on time and the return of the car was fast and easy.
Will go with them again.

July 24, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words. We are delighted everything went smoothly from arrival to drop off. We look forward to welcoming you back on your next trip.

Rated 5 out of 5 stars

Last minute rental

Last minute rental, only organised the day before. Hassle free process and no hidden extras.
Upfront with all the info you need, recommend getting the option for €7 / day to include zero excess on any damages

July 25, 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your recommendation. We are pleased the booking process was straightforward and that our pricing and cover options met your expectations. We hope to see you again soon.

Rated 5 out of 5 stars

Very comfortable booking process.

Service, Booking process.

July 7, 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your feedback. We are delighted you found the booking experience simple and the service met your expectations. We look forward to welcoming you again.

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