Not comfortable, and really bad customer support.
Reply from Cozey
Hello David,
We're sorry to hear that your experience.
Our Ciello collection is designed to offer an ultra-soft, relaxed, cloud-like seating experience. As with cloud-style sofas in general, the plush cushioning naturally allows for a deeper sink-in feel and requires regular fluffing and maintenance to maintain its shape and support. We understand, however, that seating preferences vary, and this level of softness may not be the right fit for everyone.
We also sincerely apologize that your experience with our support team fell short of expectations. We truly appreciate your feedback, as it helps us continue improving our products and services. We're already in direct contact with you by email and remain committed to helping resolve your concerns.