Cozy Crew Club Reviews 

259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share their sincere appreciation for the outstanding support team, noting how quickly representatives respond to inquiries and assist with order modifications or delivery questions. Many buyers express deep satisfaction with the incredible variety of adorable, wonderfully soft baby clothing and beautifully wrapped gift boxes perfect for celebrating special occasions. Consumers consistently emphasize the exceptional durability and wonderful comfort of every single garment purchased from the catalog. However, some customers also noted minor concerns, mentioning specific challenges such as occasional mistakes with personalized orders, loose stitching requiring extra attention, or minor discrepancies found in online product images.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the soft, well-made garments and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being genuinely... See more

Order

People report positive experiences with order, highlighting excellent service from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more

Rated 5 out of 5 stars

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more

Rated 5 out of 5 stars

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more

Rated 5 out of 5 stars

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more

Company replied


Company details

  1. Baby Clothing Store
  2. Baby Store

Written by the company

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

259 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(259)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely love the Cozy Crew Club

Absolutely love the Cozy Crew Club! My daughter looks the cutest in all their baby apparel. Zip onesies are so convenient. It’s lovely to buy from a brand that actually cares about real families and offers such amazing customer service- highly recommend!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Updated review

Updating my review.

After I raised my concern, the team investigated an issue I had thoroughly, an issue which was connected to what I received and what was shown on the website. They acknowledged that the product listing contained images of two different versions of the item, which was misleading. They handled the situation professionally and beyond to resolve the issue. They arranged a replacement that arrived before my trip. I was impressed by how quickly and hard they worked to put things right!

I so still hope the website images are updated and kept consistent going forward, as accurate product listings are important for customer trust and confidence. However, I appreciate that they acknowledged the mistake and took action to correct it for future customers.

Having now seen their garments, I can say the quality is lovely and the customer service has been outstanding. Because of how professionally this was resolved, I will happily purchase from them again in the future!

Thank you to the team for turning a disappointing experience into a positive one!

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

I purchased a personalised baby grow…

I purchased a personalised baby grow for my baby boy and it’s absolutely beautiful! They even put in a personalised blanket in for free 🤍 can’t wait to order from hers again !! Great customer service too, you can tell it’s an independent business with how personal it is xx

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Cosy Cute And Soft 🥐

Beautiful people behind this brand, selling high-quality products. We absolutely love our matching PJ set 🥐 The customer service was also top-notch. The pyjamas are incredibly soft with a lovely print - highly recommend!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend These Cozy Tees

I bought the The Beverly Hills Cozy Long Sleeve Tee, Cozy Heart Club Graphic Tee, and Mummy & Daddy Are My Fav Cozy Long Sleeve Tee.
The designs are simple and stylish, but what surprised me most was the amazing quality. Everything feels very well made and comfortable. I can really tell the shop puts a lot of care and thought into both the designs and the details. Highly recommended!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend for Baby Shower Presents

Absolutely love the baby outfits — they are so adorable and super soft! The delivery was also very fast, which was a great bonus.
The gift box packaging is really beautiful and nicely presented, making it so easy for me to give as presents for friends’ baby showers. Highly recommend!

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

The best quality and the most gorgeous…

The best quality and the most gorgeous baby products, even products for myself!❤️

April 1, 2026
Unprompted review
Cozy Crew Club logo

Reply from Cozy Crew Club

Oh this has made our day, thank you so much for your lovely words ❤️

We’re so happy to hear you’re loving the quality and finding cozy little treats for both baby and yourself. That’s exactly what our Cozy Crew is all about: comfort, softness, and a little sprinkle of joy for everyone.

Rated 5 out of 5 stars

I’ve ordered from here twice now and…


I’ve ordered from here twice now and both times I’ve been really happy. I recently bought two outfits for my 8-month-old and they’re adorable and great quality. Everything arrived quickly and exactly as pictured. It’s so nice finding clothes that look cute and feel well made. I’ll definitely be ordering again!

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Overwhelmed with the quality of the…

Overwhelmed with the quality of the products. Absolutely beautiful. Great price too. I ordered the wrong size so emailed Cozy Crew Club. They emailed straight back saying that the size I wanted was received. Great Customer service. Will definitely order from them again...

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Cozy Crew Club products are lovely!

The Cozy Crew Club products are really lovely, a great range of items. I've ordered gifts to send to colleagues who have become new parents, they were delighted with the gifts.
Customer Service is excellent. I inadvertently ordered the incorrect colour for a beanie hat, and quickly emailed Customer Services. The response was instant, and more than happy to rectify the issue, which was completely my own fault!
Follow-up thank you emails from the founder, Conor, are also very much appreciated.

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding company

I honestly can’t recommend this company enough. The quality of the baby clothes is absolutely beautiful – soft, well-made, and clearly designed to last. You can feel the difference straight away.

What really stood out to me though was the customer service. They were so helpful, responsive, and genuinely kind. It’s rare to find a brand that cares this much about their customers.
Special thanks to Jess.

I’ll definitely be ordering again – such a lovely experience from start to finish

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful Boucle Baby Bear &…

Absolutely beautiful Boucle Baby Bear & Strawberry Personalised Gift Box! Everything was perfect and presented so nicely. The quality of the items was excellent, and it made such a lovely keepsake for the parents. It arrived quickly and was packaged with so much care. A perfect gift for welcoming a new baby – highly recommend!

February 21, 2026
Unprompted review

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