Cozy Crew Club Reviews 

259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share their sincere appreciation for the outstanding support team, noting how quickly representatives respond to inquiries and assist with order modifications or delivery questions. Many buyers express deep satisfaction with the incredible variety of adorable, wonderfully soft baby clothing and beautifully wrapped gift boxes perfect for celebrating special occasions. Consumers consistently emphasize the exceptional durability and wonderful comfort of every single garment purchased from the catalog. However, some customers also noted minor concerns, mentioning specific challenges such as occasional mistakes with personalized orders, loose stitching requiring extra attention, or minor discrepancies found in online product images.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the soft, well-made garments and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being genuinely... See more

Order

People report positive experiences with order, highlighting excellent service from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more

Rated 5 out of 5 stars

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more

Rated 5 out of 5 stars

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more

Rated 5 out of 5 stars

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more

Company replied


Company details

  1. Baby Clothing Store
  2. Baby Store

Written by the company

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

259 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(259)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality

Amazing quality, super fast delivery. I am so impressed how beautiful, soft the pyjamas are. So impressed, love the products, will be ordering again 100% recommend the company.

February 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonderful clothes

Great clothes, material is so soft. Love all the items I have brought. Can get your item personalised which makes great gifts. Loving cozy crew clothes and will be buying more. Well
Done cozy crew -10/10

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality baby clothes

Beautiful baby clothes arrived in a very neat little zipped up envelope. Very good quality. Will definitely buy again. My step daughter was over the moon with what I had bought for her impending little one.

January 22, 2025
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Rated 1 out of 5 stars

Poor quality and even poorer faulty item return policy 🤯🤯🤯

Very poor experience with this company. I bought the fleece baby romper back in September 2024 for my new born, he has worn this item half a dozen times approximately. I noticed over the Christmas period that it is becoming to come unstitched and now has gone from bad to worse. I emailed asking for an exchange/refund and the reply was…

Our policy for reporting faults begins from the day of delivery, rather than the day an item is first worn. This is to ensure we can address any issues as quickly as possible after the item has been received. Unfortunately, as your purchase falls outside the 30-day timeframe, we’re unable to offer a resolution under our fault policy.

My baby didn’t even wear this item in the first 30 days!! If the item wasn’t so poorly made then maybe this wouldn’t have happened.

In the past I have purchased clothing items from small businesses and big brands and they have been amazing at resolving this without a problem even if it is half a year down the line.

I have also received some gifts for the baby which look cute but the material seems cheap and poorly made.

Wouldn’t return in future. Seems like this company just favour celebrities and not the public👎🏽

January 14, 2025
Unprompted review
Cozy Crew Club logo

Reply from Cozy Crew Club

Hello,

Thank you for your feedback, and I’m truly sorry to hear about your disappointment with your experience and our products. Your concerns are very important to us, and we want to make things right wherever we can.

I wanted to let you know that we did reply to your email about the issue and offered to send a replacement, but it seems we haven’t heard back from you. We understand how frustrating this must have been, and while our policy does have timeframes in place, we’re always here to find solutions when something doesn’t meet your expectations.

Please feel free to reply to our email or reach out to us again so we can arrange that replacement for you as soon as possible. We really value your feedback and take it to heart, and we’re committed to ensuring all our little Cozy Crew members (and their parents!) feel happy and cared for.

Warmest wishes,
Emma 🐻

Rated 5 out of 5 stars

Amazing quality!

The best quality and the nicest tracksuit. Sometimes it’s hard to find outfits (especially bottoms) that stay on an active 1 year old however the joggers fit perfectly. Absolutely adore the brand and can’t wait to place more orders x

January 8, 2025
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Rated 5 out of 5 stars

Love the tracksuit and packaging is…

Love the tracksuit and packaging is lovely. Just remember to double check embroidery colour as I accidentally chose black embroidery on navy and had to re-buy. I would have thought as it was hand packaged maybe they would check if it was a mistake however I was offered a discount on the replacement and fast customer service

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great clothing

Lovely tracksuits and bonus that you can also get them personalised so they make cute gifts 🎁

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality product

Ordered two tracksuits and personalised teddy pjs for my little girl. The quality of these products is really good, I’m so pleased with the service.

January 4, 2025
Unprompted review
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Rated 3 out of 5 stars

Cute but cheap material

Cute bear tracksuit, however the material is very thin therefore feels cheap.

December 27, 2024
Unprompted review
Cozy Crew Club logo

Reply from Cozy Crew Club

Hello,

Thank you for sharing your thoughts. We’re glad you found the bear tracksuit cute, but we’re sorry to hear the material didn’t meet your expectations.

We try to offer a variety of tracksuits suited for different seasons, with some designed to be lighter for warmer weather. Your feedback is invaluable and helps us improve our designs to better meet the needs of our Cozy Crew family.

If there’s anything we can do to assist or make this right, please don’t hesitate to reach out—we’d love the chance to help.

Warm regards,
Emma 🐻 Cozy Crew Club Customer Service

Rated 5 out of 5 stars

Just amazing

Super soft lovely quality, our son and daughter in law loved this for their baby boy. Fantastic company quick delivery

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much cozy crew great…

Thank you so much cozy crew great services and great customer service by Emma as I wasn’t sure on delivery! 🚚 but all was ok and our beautiful god daughters baby was all snuggled in her blanket a few days later 🥰 merry Christmas

December 17, 2024
Unprompted review
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Rated 1 out of 5 stars

Item sadly went missing in postage.

December 4, 2024
Unprompted review
Cozy Crew Club logo

Reply from Cozy Crew Club

Hello,

Thank you for your review, and I’m so sorry to hear about the trouble with your parcel. We completely understand how frustrating this situation must be and truly wish you had reached out to us sooner so we could assist you right away.

Could you please email us at info@cozycrewclub.com? Our team is here to help resolve this for you, and we’d be happy to resend your parcel promptly. Your satisfaction means the world to us, and we’ll do everything we can to make this right.

Warm regards,
Emma 🐻
Cozy Crew Club Customer Service

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