Cozyhoome Reviews 

285
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their ordered items, or receiving products that were completely different from what was advertised and often of poor quality. Reviewers frequently mentioned that the products received were substandard, broken, or not fit for their intended purpose, leading to frustration. People also consistently experienced poor customer service, with many emails and messages going unanswered, especially when trying to resolve issues or request refunds. When responses were received, they often involved template replies or offers of partial refunds that were deemed insufficient for faulty or undelivered items. Conversely, a small portion of people felt that some products, such as a sink wrench, cultivator, posture brace, melon slicer, shammy, and corn planer, were effective and useful for their specific tasks.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reporting not receiving items they... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment regarding product... See more

Order

Consumers express significant dissatisfaction with their orders, frequently reporting that purchased items... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication and... See more

Refund

People report negative experiences with refund, often struggling to obtain their money back or even a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered the 360° razor but received a cheap plastic version instead, which cut me the first time I used it. I contacted their customer service via email, but kept getting the same automated resp... See more

Rated 1 out of 5 stars

I ordered a 2-in1- mini curling Iron. Video showed it being used as a curling Iron. When it arrived the packaging said "hair straightener"I tried to curl my hair to no avail. I have contacted the s... See more

Rated 1 out of 5 stars

I purchased the micro fibre towels on 18th August. I emailed them a week a week ago, 9th September, to ask where my parcel was and they responded almost immediately apologising. I replied and they re... See more

Rated 1 out of 5 stars

Ordered weeder. Had same experience as another reviewer that ordered one. Nothing like picture. Angle all wrong. Not fit for purpose. Didn't get weeds out. Said could use it standing up. That wasn't p... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

285 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.5

All reviews

(285)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID POOR SERVICE CANT RETURN

Ordered item no instructions contacted they said please explain then no response. Ordered a belt said it was leather was plastic said the size was 32 -38 inch waist it must have been 40inch +
Deal with this company at your peril AVOID

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order from Cozyhoome and…

I placed an order from Cozyhoome and the NEVER sent my item. They have no phone contact number to obtain a refund. I emailed them MANY times showing proof that the never sent the item and I want a refund. They replied with the ver same answer they had previously given and then quit answering completely. No amount of work can better this fraudulent company. Don't order anything, they steal!

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company!

Item arrived, wrong size, requested to refund, I was ignored, then offered a $5 compensation payment to keep rather than return. No good to me, I’m in the UK and the item doesn’t fit so of no use! Since the useless offer they have ignored all email. Don’t use this company, they are thief’s.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Don't reply to emails to return…

Don't reply to emails to return DANGEROUS item. Don't reply to messages. Removing NEGATIVE comments!! Trading standards here we go! I have the senders address who made this dangerous faulty item!!

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Legit companies take money from your…

Legit companies take money from your bank when item ships, these people take it out when ordered. Then send you a fake tracking number. Never received my order but my bank did a reverse charge and put my money back in my account. They were very aware of this company. DO NOT order from this company. Can’t get in touch with them and USPS verified it was a bogus tracking number. Total scammers!!

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

The suck

Even one star is to much. I ordered 2 back braces months age and have never received them. I have email multiple times and get the same generated message. Not sure what to do now.

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

Took my money and never received the…

Took my money and never received the product. It has been two months and when I contact them (email is the only option) I get the same AI response. They don't want to make it right!! Do not purchase from them.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE PRODUCT do not buy from this…

FAKE PRODUCT do not buy from this company. They are sending out the fake product for the Yerba Magic, it is not the real product. It is fake. They spell it YERMA and tons of spelling mistakes on the back took forever to receive it just to find out it’s fake. I have emailed them for a refund. I’ve got no reply yet.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Thanks You

Thanks to all the people that wrote reviews. I was about to purchase (self-Adhesive Leather repair) but after reading a few reviews I decided against it. I am going to make sure I share this with my granddaughters about this website. Thanks again

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

DON’T WASTE YOUR MONEY…

Waited an inordinate amount of time for the 3 pill trays ordered. That told me right away it was coming from China. The quality is no better than what I can buy off of a dime store shelf. The individual daily boxes have lids that don’t stay shut - pills everywhere. A waste of money. NEVER AGAIN.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. Avoid! So upset that Facebook allows scammers to advertise on their site. I used to trust Facebook. No more. Lesson learned...

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Received ultra matte product in…

Received ultra matte product in packaging that did not resemble the product I saw and ordered on Instagram. I reached out and was instructed to mail what I received back to them in CHINA on my own dime. Then, after threatening to write this review got a smidge more attention. They said, “Oh that is the correct product just in old packaging.” Now no response. This shiny, long lasting , hydrating product is actually a hunk of clay in a tube. GRRRRRRRR

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Yeah ... These guys aren't great...

I ordered two vitamin travel cases. It took forever until I got an "It's on the way" email. After a few more days, I got a "Your product has been delivered" email. Oddly, my product HAD NOT been delivered. I wrote an email explaining that and got an email saying "Track your package" with a link. I tracked it to find it had been delivered to a home in Colorado. I live in Oregon. I wrote an email explaining that.

Haven't heard a word ...

June 28, 2025
Unprompted review

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