I wish to express my heartfelt thanks and sincere gratitude to Cass (and the team) at CPAP Direct in Ipswich for helping me find the right mask. She has gone out of her way to help me. Over the course... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical Supply Store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Convenient way to get CPAP needs
Items dispatched quickly and were well packed. Prices reasonable and order process simple b
January 28, 2025
Reply from CPAP Direct
Thanks for the great review, Steven! We’re glad you found our service convenient and reasonably priced.
Advertisement
Ease of ordering and prompt delivery
Ease of ordering and prompt delivery
Excellent service
January 29, 2025
Reply from CPAP Direct
Thanks for your kind words, Darlene!
Easy to follow the web site
January 28, 2025
Great service
January 28, 2025
Staff are fantastic the help line is…
Staff are fantastic the help line is just amazing real people helping real people
The products are top of the range and very affordable price are competitive and postage is quick and easy
100% recommend
January 28, 2025
Reply from CPAP Direct
We’re thrilled to hear about your great experience with our team and products! Thanks for the recommendation!
Advertisement
Very fast delivery
Very fast delivery, good email tracking. Product is a advertised.
January 28, 2025
Took more than a week to be delivered!
January 20, 2025
Reply from CPAP Direct
We’re sorry to hear about the delay in delivery. We strive for fast shipping, and we appreciate your patience. If you need any further help, please reach out.
Everything ordered arrives very…
Everything ordered arrives very quickly. On occasions, I have needed advice and the staff have been very patient and helpful.
January 16, 2025
Reply from CPAP Direct
Thank you, Cherry! We’re so glad to hear that your orders arrive quickly. We appreciate your support and are always here if you need anything!
Advertisement
Was informed via email every step of…
Was informed via email every step of the way
Delivery was on time.
Very good service.
Great CPAP machine
January 23, 2025
Reply from CPAP Direct
Thanks, Michael! We’re happy to hear your delivery was on time. Enjoy your CPAP machine, and let us know if we can help with anything else!
CPAP Direct has it all for CPAP
CPAP Direct have all the equipment I need and delivery is quick. Wonderful service
January 20, 2025
Reply from CPAP Direct
Graeme, we really appreciate your feedback! It’s great to hear that you find everything you need with us and that delivery is quick. Thanks for choosing CPAP Direct—we’re always here for you!
Excellent service
Priced matched with another retailer and then gave a 5% discount. Excellent communication with no bother. Fast delivery. Have bought many items from CPAP direct and never been disappointed.
January 21, 2025
Reply from CPAP Direct
Thank you, Christopher! We’re glad we could price match and go the extra mile with a discount for you. We appreciate your continued support!
I like it I don't have to drive in to…
I like it I don't have to drive in to the shop its delivers very Quick and the Mask are perfect
January 21, 2025
Reply from CPAP Direct
Thanks, Ursula! We love making things as convenient as possible, and we’re so happy to hear that delivery was quick and that your mask is a perfect fit. Wishing you many restful nights ahead!
Advertisement
Reply from CPAP Direct
Thank you for your review! We’re glad you found our service easy and responsive. If you ever need anything, we’re always happy to help!
very quick and efficient
January 17, 2025
Reply from CPAP Direct
Thanks, Reinelda! If you ever need anything else, we’re always happy to help!
Great service
Products were exactly what I ordered and very fast delivery, great service
January 17, 2025
Reply from CPAP Direct
Thanks for your review, Barbara! We appreciate your support and look forward to helping you again in the future!
I bought the air minni
I bought the air minni, no one thought to mention that it was a noisy machine, when it arrived I could not sleep ( I have had a CPAP machine for 8years) so the staff at CPAP Direct suggested to try my own mask and I’ll need an adapter for that (another $25) as I still couldn’t get to sleep, I had to send it back, very disappointed. In the end I’m a $100 out of pocket, very annoyed, nothing to show for it. I found Shelby’s handling of this situation average at best.
In the future I will not be looking at CPAP Direct to purchase any CPAP equipment from. Regards Ross Spalding
January 17, 2025
Advertisement
Reply from CPAP Direct
Thanks, Greg! We’re so happy to hear that you found our team friendly and helpful. If you ever need anything else, don’t hesitate to reach out!
Reply from CPAP Direct
Thanks, Norman! We’re glad to hear your order arrived quickly. Enjoy your new gear!
I got what I ordered in a few days.
January 16, 2025
Reply from CPAP Direct
Thanks for your review, Carol! Speedy delivery is what we aim for. We appreciate your support and hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.