Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more
Company replied
Dina at CPAP Victoria, Bentleigh outlet was most helpful in assisting me with the selection of my device. I am really pleased with my choice of CPAP machine.
Company replied
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Company replied
Company details
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, Friendly, Fantastic Service
I actually ordered the wrong thing. CPAP Victoria (both over the phone and online) was extremely helpful in getting it right and fast with absolutely no fuss (super-friendly). I needed the ordered item changed over quickly, prior to going on holiday. Done! So happy!
March 24, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review!
We’re so pleased to hear that our team was able to assist you quickly and make the exchange process smooth and stress-free, especially with your upcoming holiday. It’s great to know that both our phone and online support made a positive difference for you.
Your kind words truly mean a lot to us, and we’re so glad we could help get everything sorted in time.
Wishing you a fantastic holiday, and please don’t hesitate to reach out if you need anything in the future.
Kind regards,
The CPAP Victoria Team
Good helpful service
March 23, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re really pleased to hear that you found our service helpful. Providing support and making things easier for our customers is always our priority.
We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
The CPAP Victoria Team
Good replacement
March 24, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re glad to hear you’re happy with your replacement. Your feedback is greatly appreciated.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The CPAP Victoria Team
The price was great and the package was…
The price was great and the package was well pack and it come in quick time
March 26, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were happy with the pricing, packaging, and delivery time. It’s great to know your order arrived quickly and in good condition.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The CPAP Victoria Team
Excellent service
Excellent service. Ordered wrong size masks and they sent me the correct size with a return envelope to post the incorrect sized ones. I was very impressed by this.
March 23, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your kind 5-star review!
We’re really glad we could assist in resolving the mask size issue quickly and make the exchange process as easy as possible for you. It’s great to hear that this left a positive impression.
Your feedback truly means a lot to us, and we’re always here if you need any further assistance in the future.
Kind regards,
The CPAP Victoria Team
Delivery service
March 23, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re really pleased to hear that you were happy with our delivery service. Your support means a lot to us.
If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that you found our service super quick and well-priced, making things fast and affordable for our customers is always our goal. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Excellent Service
Made the wrong selection on the filters, I didn't realize that there was a difference between the Airsense 10 and the Airsense 11. The hose and tank are perfect.
March 23, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re glad to hear that your hose and chamber are perfect, and it’s great that we could assist even when there was a mix-up with the filters. Mistakes happen, and we’re always happy to help our customers get exactly what they need. 😊
We truly appreciate your support and kind words, and we look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Great service
Great service, really
Nice to have a new water tank that is clean and fresh
March 20, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that you’re happy with your new chamber and that it’s fresh and ready to use. Providing great service and quality products for our customers is always our goal! 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your delivery was prompt, getting your order to you quickly is always our goal. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Quick and efficient service
March 19, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that you found our service quick and efficient, making things smooth and easy for our customers is always our goal. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Easy to order online
Easy to order online, product always arrives well with no concerns. Products are generally a little cheaper online than what I can get locally, great to have some back up.
March 2, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that ordering online has been easy and that your products always arrive safely. It’s great to know that our pricing and convenience make it easier for you to have a reliable backup too! 😊
We truly appreciate your support and kind feedback, and we look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re glad to hear that your product met your expectations, providing exactly what our customers need is always our goal. 😊
Best regards,
The CPAP Victoria Team
Great place to order CPAP Gear!
It's always a great experience to order parts and accessories for my CPAP machine. The ordering process is very easy, and the delivery of the products is always very quick.
March 16, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that ordering CPAP parts and accessories with us has always been a great experience. It’s fantastic to know that our easy ordering process and quick delivery are making a difference for you. 😊
We truly appreciate your kind words and support, and we look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that our staff were helpful and understanding of your needs, making sure our customers feel supported is always our top priority. 😊
Best regards,
The CPAP Victoria Team
We truly appreciate your kind words and support, and we look forward to assisting you again whenever you need us!
Reply from CPAP Victoria
Hello,
Thank you for sharing your feedback, and I’m so sorry to hear that you feel this way. This is certainly not the experience we want for our customers, and we would never want this to be a reflection of our service.
I sincerely apologise for the frustration and concern this situation has caused. We have responded to your enquiry regarding your return, and we would really appreciate it if you could get back to us so we can continue working with you to resolve this as quickly as possible.
Please know that we’re here to help and genuinely want to sort this out for you.
Kind regards,
The CPAP Victoria Team
Prices are a bit expensive
Prices are a bit expensive, maybe just Resmed prices are expensive all round
March 16, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your kind review! 🌟
We completely understand products can sometimes feel a bit pricey, and we really appreciate your honesty. We always aim to offer competitive pricing while providing quality products and excellent support. 😊
Thank you again for your feedback and for your support, it truly means a lot!
Best regards,
The CPAP Victoria Team
Communication was exceptional
Communication was exceptional, will definitely be a return customer
March 17, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that our communication stood out and made your experience exceptional. It means a lot to know you’ll be returning, we can’t wait to assist you again! 😊
We truly appreciate your support and kind feedback.
Best regards,
The CPAP Victoria Team
Great customer service and communication
March 17, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that you were happy with our customer service and communication, providing clear, helpful support is always our goal. 😊
We truly appreciate your kind words and support, and we look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that ordering your CPAP tubing online was easy, the delivery was fast, and you were happy with the price. 😊
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.