Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dina at CPAP Victoria, Bentleigh outlet was most helpful in assisting me with the selection of my device. I am really pleased with my choice of CPAP machine.
Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more
Company replied
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Company replied
Company details
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CPAP Victoria
Hello,
Thank you so much for your 4-star review! We’re delighted to hear everything was delivered quickly. We truly appreciate your support and look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
great service
The person who sold us the original apparatus was able to send us a link for exactly the part that needed replacing and where to get it.
It arrived promptly.
May 15, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you received great service and that our team was able to quickly guide you to the exact replacement part you needed. It’s also great to know it arrived promptly. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Quick responses
May 15, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re really glad to hear you appreciated our quick responses. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again soon!
Best regards,
The CPAP Victoria Team
Helpful Staff
I dealt with Sajeda at the Frankston office over my 4 week trial , she made the whole process easy to understand and was super knowledgable with my miriad of questions
May 14, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you had such a positive experience during your 4-week trial. It’s great to know Sajeda at our Frankston office was able to make the process easy to understand and provide knowledgeable support for all your questions. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future!
Best regards,
The CPAP Victoria Team
Good experience
Ordering on web site was easy. Cost was reasonable. Items delivered within promised period. Product arrived in good order.
May 14, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you had a good experience and found the website easy to use, the pricing reasonable, and the delivery on time. It’s also great to know your order arrived safely and in good condition. Your kind feedback truly means a lot to us, and we appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fast postage good price
May 12, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re delighted to hear you were happy with the fast postage and great price. Your support means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fairly good price and quick delivery as…
Fairly good price and quick delivery as committed by you.
May 15, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re really glad to hear you were happy with the fair pricing and that your order arrived quickly as promised. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your amazing 5-star review! We truly appreciate your enthusiasm and support. It’s wonderful to hear you had such a great experience with us. Thanks again for taking the time to share your feedback, we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Your website was not good
Your website was not good. However, I was assisted by one of the staff members at your company.
May 14, 2026
Reply from CPAP Victoria
Hi there,
Thank you for your 5-star review and honest feedback. We’re sorry to hear the website experience didn’t meet expectations, but we’re really pleased our team was able to step in and assist you when needed. We appreciate you taking the time to share this, and we’ll continue working to improve both our online experience and customer support. Thank you again for your support!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the speedy delivery, fair prices and a smooth, hassle-free experience. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
User friendly on line shopping.
User friendly on line shopping.
Well presented items within the shopping list.
Fast & efficient payment process.
Excellent parcel tracking by the day!
May 14, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your fantastic 5-star review! We’re delighted to hear you found our online shopping user-friendly and that you enjoyed the clear presentation of items, fast and efficient checkout, and detailed parcel tracking. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
There were problems with the order
There were problems with the order, completely of My making.
They were sorted out by Ruby Schroeder in a most professional way. She was very understanding and pleasant to deal with.
Thank you
May 7, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We truly appreciate your understanding, and we’re so pleased to hear that Ruby was able to assist you in such a professional and pleasant manner. She’ll be delighted to hear that. Thank you again for your support, and we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your lovely 5-star review! We’re delighted to hear that you received good service and found our staff friendly, kind, and helpful. Your kind words truly mean a lot to our team, and we really appreciate your support. We look forward to welcoming you again soon!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re so happy to hear that you found exactly what you were looking for and that our team could provide quick and helpful responses about the product. Your support truly means a lot to us, and we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
support completely unhelpful
Ordered online delivery and accidentally chose the wrong size, which was of course my own mistake. immediately called their support number to see what could be done - she said she couldn't actually change the order, but would contact the store to have them change it before they sent it out. I asked if I could just cancel the order and re-do it, to make sure it was right. she said no, she'd sort it out this way. great, I thought. until my order arrived that afternoon, and was the wrong size still.
only reason I didn't immediately get it refunded and replaced is cause who knows how long that would take, and since it's for my cpap, I needed it that night. luckily it fits, but it's tight.
what's the point of support telling you they'll do something if they straight up don't? next time I'll ignore any promises they make and insist on cancelling if there's any error on my side, clearly they can't be trusted to fix it on theirs.
May 5, 2026
Reply from CPAP Victoria
Hello,
Thank you for taking the time to share your experience, and I am truly sorry that we let you down in this situation.
I completely understand how frustrating this would have been, especially when you contacted us immediately to correct the order and were assured it would be taken care of. We sincerely apologise that the change was not made before dispatch, and for the stress and inconvenience this caused, particularly given how important CPAP therapy is and that you needed the item that same night.
While we appreciate your understanding that the original sizing mistake was accidental, we also recognise that we did not follow through on the support you were promised, and that is understandably disappointing.
Your feedback has been shared with our team so we can review what happened and improve our communication and order handling processes moving forward.
Again, we are very sorry for your experience and appreciate you bringing this to our attention.
Warm regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re delighted to hear you found our service fast and efficient. Your support and kind feedback are truly appreciated and we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Item didn't match machine
I asked for items which match my Philips DreamStation. The tubing did not match at end attached to machine. I had to improvise as I needed the machine operational. The replacement mask was fine.
May 11, 2026
Reply from CPAP Victoria
Hi,
Thank you for taking the time to leave a review, and I am very sorry to hear that the tubing you received was not compatible with your Philips DreamStation machine.
I completely understand how frustrating and inconvenient this would have been, especially when you rely on your CPAP equipment daily and needed to make adjustments yourself to keep the machine operational.
I’m pleased to hear that the replacement mask was suitable, however we sincerely apologise that the tubing did not meet expectations. This is certainly not the experience we want for our customers.
Thank you again for your feedback, as it helps us improve our product guidance and support moving forward.
Warm regards,
The CPAP Victoria Team
fast and easy
May 7, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your 4-star review! We're so happy to hear you found the experience fast and easy. We really appreciate your support and hope to see you again soon!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received excellent service from our online team. Your kind words will mean a lot to our staff, and we truly appreciate you taking the time to share your experience. We look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We’re so pleased to hear you found our prices competitive, the website easy to navigate, and the delivery quick. Your kind feedback truly means a lot to us, and we’re grateful for your support. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.