cpapXchange.com Reviews 52

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Misleading product information. I ordered a mask cushion from them. "These replacement full face cushions will fit all Siesta Full Face CPAP & BiPAP Masks" it said on their site. I received the... See more

Rated 1 out of 5 stars

I’d been ordering from CPAPX.com for years, but my last experience changed that. I selected the option to use my billing address for shipping, yet my medical supplies were sent to an outdated address... See more

Rated 1 out of 5 stars

Terrible customer service! Telephone hold wait times are not accurate and excessive/ their chat feature is also slow and not properly handled-also long wait time/ return of unused opened headgear was... See more

Rated 5 out of 5 stars

KENNETH R. This was my 2nd purchase from CPAPXchange. Everything about the order went smoothly. The price was right, shipping was very fast, and communications made the ordering process very easy.... See more

Company details

  1. Medical Supply Store
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Supplier

Information provided by various external sources

cpapXchange is a thriving online medical supply company located in glorious New Hampshire. Our principals have more than 50 years experience in the medical industry. As a small business we work hard to provide great customer service, low prices, fast s...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

52 reviews

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Rated 5 out of 5 stars

Well made

Well made, still getting used to it though as I have been using nasal pillows.

December 29, 2022
Unprompted review
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Rated 1 out of 5 stars

Very Poor Service

Per company website..... Item in stock and fast free shipping!!! Placed order mid morning and selected USPS priority 2-3 day shipping. 2 day later my product has not been shipped and here is there reply to my email..... "We strive to ship all orders within 24-48 hours of being placed. I see your order was placed on Monday, 11/28 at 10:17am EST. With the hustle and bustle of Black Friday, along with Cyber Monday, your order was in queue for shipment today. Since you will not receive this by tomorrow as you requested, and you selected the Free Standard Shipping, which can take anywhere from 4-8 business days with the Postal service."

This response is completely unacceptable. If product was shipped on Monday I would have had my product in plenty of time.

November 30, 2022
Unprompted review
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Rated 5 out of 5 stars

Good Return Policy Great to Work with

Bought a CPAP from them that didn't fit. When I called they were very helpful and took the mask back for a full refund even though I had tried it on with my cpap machine. Great company. I will use them for other supplies. I have had bad experiences with other companies.

October 25, 2022
Unprompted review
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