Cpcltd Reviews 7

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

7 reviews

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Rated 1 out of 5 stars

They are crooks and daylight robbery…

They are crooks and daylight robbery company.

They appear so genuine and caring until they grab your hard earned money.

Andrew Procter (if it's his actual name) came to our store with promising to better better rate at business rate. Guess what? Of course they disappeared.

We are trying to contact them and email them over and over. Including to call on other extensions on their website with no luck.

We wouldn't chase if it was small amount but we paid over £2000 of our hard earned money.

Don't be fool and one of us.

Avoid at all cost.

April 1, 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Cash grabbers!

Avoid at all cost! I have had a terrible experience with this company and would advise everyone to save themselves their time and look else where.

They have lied about sorting the necessary work out for me and messed me around until I had enough of chasing after them. As a business owner, I have enough responsibilities and expect other services that I use to run smoothly. However, in this instance it was a constant back and forth procedure, until i asked for a refund for a job they didn’t start. They have now been ignoring my calls and emails. I can’t get through to them what so ever.

Relating to their customer service, it is appalling. They threatened me with writing bad reviews on my business and I even had staff shouting at me over the phone, just because I had asked for a refund. They are not professionals and are in need of serious phone training.

Overall, I had my time and money wasted during my process with them. And unfortunately I am still wasting my time with them as I’m trying to get my money back.

My name is Ali Polatkan.

October 19, 2023
Unprompted review
Cpcltd logo

Reply from Cpcltd

Dear Mr Ali Poletkan,

CPC Ltd have corresponded with you on this matter in great detail and would suggest that your recollection of events differs significantly from the actual events that transpired.

If you recall you withdrew your instruction 21 days after instructing our services, this was the day after your on-site survey was conducted in your presence, you also made a partial payment of our fee via your bank card.

On the day after your on-site survey was conducted, you revoked our company as your assigned agent meaning CPC Ltd were unable to submit any evidence to the Valuation Office Agency as you withdrew our permission to negotiate and submit evidence on your behalf.

We advised in writing and verbally that as work has begun on your case over 21 days ago and as your on-site survey had been completed, a withdrawal of instruction would incur a cancellation fee to cover the costs of any work conducted or due to conducted prior to your withdrawal of instruction as per our Terms & Conditions.

We offered a reduced cancellation fee as a goodwill gesture, as the partial payment you made was less than the cancellation fee.

At no stage were you threatened or advised that we would leave reviews, it was actually yourself that advised if you don't get a refund you will leave a negative review.

CPC Ltd will not be coerced or manipulated to provide an refund to avoid an negative review and have documentation signed and dated by yourself as well as call recordings that clearly show your understanding of our process, the VOA Check, Challenge Appeal process and when our fees are due.

Please be aware a change of heart does not absolve you from your contractual obligation.





Rated 3 out of 5 stars

Time consuming and confusing

We have used a number of companies for rates reviews in the past and this one has to be the most time consuming and confusing so far. We had a survey (which we have never had before) despite the fact that we had already updated the Valuation Office of the changes, then we were asked to login to this HMRC portal and had to obtain info and pass back to CPC. We kept getting threatening letters from the VOA saying we had not completed certain tasks although we had no idea what they were! All this had to be passed to CPC who dealt with it.
We received a letter from CPC and confirmation of the change in rates and our savings but very complicated method all in all. Result was positive at least, but would not want to go through that again.

June 30, 2023
Cpcltd logo

Reply from Cpcltd

Thank you for your review.

The Valuation Office Agency (VOA) Check, Challenge Appeal (CCA) process was initiated on the 1st April 2017 and require any business wishing to appeal their business rates to set up a Government Gateway account and verify their identity.

We understand that the Gateway & CCA process can be confusing at times but the process, criteria and timescales are set solely by the VOA.

CPC Ltd are pleased that we obtained the company a reduction in Rateable Value in the 2017 Rating List and 2023 Rating List in excess of £10k per annum in each respective list backdated to 1st March 2021 and going forward until 31st March 2026. We will look at our processes to make sure that we can provide more clarity and information to our customers whilst they go through the VOA Check, Challenge Appeal process in the future.

Thank you again for using CPC Ltd.

Rated 1 out of 5 stars

this is a scam company

this is a scam company. they contacted us and siad we can see you qulaify for low rates and we ll apply on your behalf and you ll be under small business rates and our fees is £1000 + VAT they have received their fees and done nothing and i have same business rates i asked them for a refund no reply no comunication what a joke please do not fall into their trap its a company scmming people and why government allowing them its already hard time for business and people like these scamming...... please please do not fall into their traps they ll tell you all nicey nices calculagtons at the end you ll lose all your money..
EDITED: somebody form this company called me today about my reveiw and threat me for a legal action why did i left them negative reveiw so guys never use this company,, i am going to take legal action against you.. I am going to trading standards about you SCAM

September 25, 2023
Unprompted review
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Reply from Cpcltd

Dear Mr Shoukat,

Thank you for your review it appears that you have duplicated this review by posting under DTEX HOMES & DIVINE TEXTILES.

As discussed directly with yourself both verbally and in writing your case was conducted and concluded in 2022 and upon the submission of evidence to the Valuation Office Agency it was deemed that any reduction in Rateable Value would be outweighed by the fact your property was underassessed, we explained that CPC Ltd would be unable to proceed in the 2017 Rating List as you may incur a rise in the Rateable Value of you property but we would re-appeal within the 2023 Rating List as part of the service undertaking at no further cost to yourself.
A request was sent to send a copy of your 2023/2024 Rates Bill and this was never received and as such CPC Ltd closed your case file.

No further contact or correspondence was received from yourself until the posting of this review nearly 12 months after your case was concluded.

CPC Ltd assisted in setting up your Government Gateway account so that you received real time information directly from the Valuation Office Agency as well as CPC Ltd.

CPC Ltd do not guarantee reductions in rateable value as per your signed service undertaking guarantee.

CPC Ltd were open and upfront about our service and advised you both in writing and verbally that we do not guarantee a reduction in Rateable Value and that if we were unable to reduce your rateable value within the current rating list we would appeal again at no further cost to yourself within the next relevant rating list.

As your commercial property was underassessed any further appeal of your rateable Value would have incurred a increase in the Rateable Value back dated to your date of occupation as explained within our detailed survey / check, challenge appeal report.

CPC Ltd have contacted you on numerous occasions and you have never indicated that you were unhappy or that the service was not as explained at our initial meetings. CPC Ltd are happy to discuss any matters directly with your legal advisor or Trading Standards.

Rated 1 out of 5 stars

Don't fall into this trap!!!

Please, please read and don't fall into this trap! Total Scam. Promised to reduce business rates, and that they have done it for other companies around us here, and that we have very strong case. I paid £1000 fee, and for this amount all they have done is sending me two e-mails!!! It was me chasing all the time, it was me constantly asking for updates, even a day before the deadline. I called VOA to check on the progress and guess what? VOA says these scammers have not submitted any evidence, have not made an appeal, simply have done NOTHING! I demanded a full refund. Please if you have been treated the same way- contact me directly as I have submitted information to trading standards and I'm looking for options to proceed this even further. I will not leave these scammers to rob people.
EDIT: I have received threats to remove this review by CPC ltd. I have also received a pathetic comment "As I explained previously we have over 100,000 clients many of them clients speak English as a 2nd language", why non of this 100.000 clients has never shared a positive review? Please do your due diligence and re-search the company info before you hand them your hard earned money. Full name of the company is COMMERCIAL PROPERTIES CONSULTANTS LTD, reg numb 11966502, the Directors surname is the same as the person who sends the threats and is all available for the public on Companies house. If you check further you can see they have absolute no online presence - no reviews, no social media presence, no shared info from customers-nothing. Guess why?!

September 30, 2022
Unprompted review
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Reply from Cpcltd

This is not a true reflection of the service provided and due ongoing legal action against the person that has submitted this review - CPC Ltd will make no further comment until the conclusion of the case.

Rated 1 out of 5 stars

Total rip off!

Total rip off!
They approached us claiming we overpay our business rates and they can challenge it so we can save up money. They said we’ll only pay if the challenge is successful. Obviously it wasn’t and we just wasted our time and over 1000£ for their “fees”. Now they say they’re not no win no fee company. Total rip off! Avoid! Make sure you do not use this company at any cost. You pay and they ghost you! I found a few bad exactly same feedbacks. Most of them is deleted as once you post anything they threat with legal actions, Be aware!

October 7, 2022
Unprompted review

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