CPS Fuels Reviews 

9,833
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 676 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering online is simple, while the delivery service is consistently fast and reliable. People also deeply appreciate the friendly and helpful staff members who always go out of their way to ensure everything goes smoothly. However, some people mentioned occasional delivery delays or communication gaps when scheduled appointments were missed without prior notice. A few other people also felt that tracking updates could be improved when delivery schedules changed unexpectedly due to external circumstances. Reviewers noted that better communication during these unexpected changes would enhance their overall satisfaction.

What people talk about most

Delivery service

Reviewers mention appreciation regarding the delivery service, noting that orders frequently arrive on time... See more

Service

Consumers find service to be positive, highlighting reliable deliveries and helpful staff. Reviewers... See more

Order

Users describe ambiguous interactions with order processes, as many reviewers praised the straightforward... See more

Price

Customers had mixed experiences with price, with many reviewers praising competitive quotes and honoured... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers as extremely polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was fast, only had to wait 2 days. However I wasn’t allowed to pay on delivery which was annoying. I have been using CPS fur several years and always paid on time . They told me it was becaus... See more

Company replied

Rated 4 out of 5 stars

The price and delivery detail was good. However we had to be away when the delivery was scheduled. We left additional details with a helpful customer services member of staff, for the driver to ac... See more

Rated 5 out of 5 stars

Hi, excellent service as always, thank you. Could you ask the office that sent the delivery date confirmation to use the English date format please? They obviously used American as I was told the del... See more

Company replied

Rated 5 out of 5 stars

Arrived without fuss - very early but with no disturbance whatsoever. Delivered in good time and seemingly quite competitive. Have used for quite a few years and always found to be reliable, etc.


Company details

  1. Fuel Supplier
  2. Boiler and Heating Service
  3. Diesel Fuel Supplier
  4. Energy Supplier
  5. Heating Oil Supplier

Information provided by various external sources

CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuel to domestic, commercial and agricultural clients across East Anglia. Today a staggering 50,000 homes and businesses throughout the East of England now rely on CPS Fuels to supply their fuel requirements, whether that’s; Heating Oil Gas Oil Derv Paraffin Kerosene Farm Diesel Lubricants Solid Fuels CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery. Don’t order until you’ve spoken to CPS.

We're local, we're best, we're CPS

Written by the company

We're local
CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery.
We're best
CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuels to domestic, commercial and agricultural clients across East Anglia. As our business and range of products has grown, CPS Fuels has also built a reputation for being reliable, friendly and trustworthy.
We're CPS
All of the CPS family take great pride in building on the companies’ reputation for being reliable, friendly and trustworthy. The team here at CPS are passionate about providing the best price and service to all our customers.
Your local Jet Distributor
CPS is proud to be an approved distributor of Jet, giving our customers the benefit of Jets global brand and product security, delivered by friendly people with great local knowledge.
Hello Mister C
Mister C is the friendly mascot that has worked with our local depot teams over the past several decades. Today Mister C still gets out and about from time to time and you may be lucky enough to see him supporting a local charitable cause or getting involved in a community project or two.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(9,833)

689 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This Company is brilliant and would…

This Company is brilliant and would recommend them to anyone. We have used them for our heating oil for the past 12 years as they are local and can’t fault them. Prices are always the best they can give you even when things get tough and delivery is always either within their time frame or well before with the option for ‘urgent’ if you want. Very efficient on delivery as well.

August 31, 2026
Rated 5 out of 5 stars

Good reliable company

Easy to order online/phone, always try to be competitive, good communication as to when delivery will be made and driver efficient and respectful of property. Admin/accounts very helpful and approachable.

August 29, 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review. We are delighted to read how happy you are with the ease of ordering, our customer service team and our drivers.

Rated 1 out of 5 stars

Oil level gauge was broken by your…

Oil level gauge was broken by your employees
And requested 1,000litres was not put into my tank

Oil level was checked after delivery with measuring stick and level did not correspond with order placed.

Very disappointed with service.

August 28, 2026
CPS Fuels logo

Reply from CPS Fuels

Hi there, could you please send us your order details and exactly what happened to customerservice@cpsfuels.co.uk so we can get a full understanding of what has happened, thank you.

Rated 5 out of 5 stars

Excellent

Excellent. My first oil delivery and driver explained everything, including delivery arrangements when there was noone at the property.

August 20, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look