CPS Fuels Reviews 

9,833
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 676 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering online is simple, while the delivery service is consistently fast and reliable. People also deeply appreciate the friendly and helpful staff members who always go out of their way to ensure everything goes smoothly. However, some people mentioned occasional delivery delays or communication gaps when scheduled appointments were missed without prior notice. A few other people also felt that tracking updates could be improved when delivery schedules changed unexpectedly due to external circumstances. Reviewers noted that better communication during these unexpected changes would enhance their overall satisfaction.

What people talk about most

Delivery service

Reviewers mention appreciation regarding the delivery service, noting that orders frequently arrive on time... See more

Service

Consumers find service to be positive, highlighting reliable deliveries and helpful staff. Reviewers... See more

Order

Users describe ambiguous interactions with order processes, as many reviewers praised the straightforward... See more

Price

Customers had mixed experiences with price, with many reviewers praising competitive quotes and honoured... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers as extremely polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was fast, only had to wait 2 days. However I wasn’t allowed to pay on delivery which was annoying. I have been using CPS fur several years and always paid on time . They told me it was becaus... See more

Company replied

Rated 4 out of 5 stars

The price and delivery detail was good. However we had to be away when the delivery was scheduled. We left additional details with a helpful customer services member of staff, for the driver to ac... See more

Rated 5 out of 5 stars

Hi, excellent service as always, thank you. Could you ask the office that sent the delivery date confirmation to use the English date format please? They obviously used American as I was told the del... See more

Company replied

Rated 5 out of 5 stars

Arrived without fuss - very early but with no disturbance whatsoever. Delivered in good time and seemingly quite competitive. Have used for quite a few years and always found to be reliable, etc.


Company details

  1. Fuel Supplier
  2. Boiler and Heating Service
  3. Diesel Fuel Supplier
  4. Energy Supplier
  5. Heating Oil Supplier

Information provided by various external sources

CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuel to domestic, commercial and agricultural clients across East Anglia. Today a staggering 50,000 homes and businesses throughout the East of England now rely on CPS Fuels to supply their fuel requirements, whether that’s; Heating Oil Gas Oil Derv Paraffin Kerosene Farm Diesel Lubricants Solid Fuels CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery. Don’t order until you’ve spoken to CPS.

We're local, we're best, we're CPS

Written by the company

We're local
CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery.
We're best
CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuels to domestic, commercial and agricultural clients across East Anglia. As our business and range of products has grown, CPS Fuels has also built a reputation for being reliable, friendly and trustworthy.
We're CPS
All of the CPS family take great pride in building on the companies’ reputation for being reliable, friendly and trustworthy. The team here at CPS are passionate about providing the best price and service to all our customers.
Your local Jet Distributor
CPS is proud to be an approved distributor of Jet, giving our customers the benefit of Jets global brand and product security, delivered by friendly people with great local knowledge.
Hello Mister C
Mister C is the friendly mascot that has worked with our local depot teams over the past several decades. Today Mister C still gets out and about from time to time and you may be lucky enough to see him supporting a local charitable cause or getting involved in a community project or two.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(9,833)

689 reviews in the last 12 months

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Rated 5 out of 5 stars

Oil as promised at a reasonable price

Oil arrived within the timeframe promised and I like getting that reminder the day before delivery. Helps that you can see the price before delivery so you know what to expect.

July 17, 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review and we appreciate you ordering from CPS.

Rated 5 out of 5 stars

Price held

Price held. Prompt delivery

July 8, 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review and we appreciate you ordering from CPS.

Rated 5 out of 5 stars

The driver was very helpful and went…

The driver was very helpful and went out of his way to make sure that the delivery went without problems.
I did order on line and ask for a call the day before the delivery this did not happen. I also asked for a small tanker but a large one turned up even more credit to the driver for completing the delivery

July 4, 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review. Delighted to read that you have received your order and how well the driver did on delivery. We will pass back the other information to the customer service team.

Rated 5 out of 5 stars

I have always your company for my oil…

I have always your company for my oil supply and I was impressed that you informed me that the kerosene oil prices had reduced this summer enabling me to make a saving on my quoted price from you.

July 3, 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review. We greatly appreciate your continued service with us. We are delighted to read how happy you are with your price and the process with your delivery.

Rated 5 out of 5 stars

Excellent

Excellent, but unfortunately didn’t leave a receipt anywhere

July 8, 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review. Please do give us a call if you have still not received a receipt.

Rated 5 out of 5 stars

Good communication

Always texts in advance which makes it easier for me to prepare for the delivery. The delivery driver I often get is very polite, respectful of the property and always makes sure I get the receipt

May 30, 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review. We are delighted to see you are happy with every stage of the delivery.

Rated 3 out of 5 stars

Day prior notification not received

Ordered oil at the start of July which was received within the agreed timeframe. However I asked for notification the day before to ensure we were available to give access. We did not receive it, the delivery driver just turned up. Luckily we were at home and available to let him in.

I complained and received a prompt acknowledgment of the complaint with an undertaking to get back to me with an explanation of their error. Three weeks later nothing received.

So, if you need to know the day before a delivery you may want to try another company.

Note I placed my order with CPS, the oil was delivered by Goff, they are the same corporate company. I have since discovered the many so called 'local brand' oil companies are run by the same parent.

July 1, 2026

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