The parts were manufactured precisely, and the finished project looks great. Turnaround time was as advertised. The material and printing cost was in line with other sites I checked, but all the o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything from quoting to receipt was great. I made the rookie mistake of a couple undercut features that were a little rough. A more thorough analysis may have caught this and suggested adjustments... See more
It was my first time using CraftCloud and it couldn't have went easier. They have so many options to choose from so you can really dial in exactly what you want. Also the price updates in realtime so... See more
Craftcloud has been great. The selection of services from Additive through CNC is great and the levels of pricing dependent on US or Overseas manufacturing is awesome since we all have price points to... See more
Company details
- Manufacturing Service
- Manufacturer
- Molding Supplier
- Plastic Injection Molding Service
- Plastic Products Supplier
- Sheet Metal Contractor
About Craftcloud®
Written by the company
Welcome to Craftcloud, your trusted partner for high-quality, cost-effective 3D printing services. At Craftcloud, we connect you with a global network of top-tier 3D printing services, ensuring you receive the best quality at the most competitive prices.
Customer focus has always been at the heart of what we do, and we pride ourselves on having the best customer experience in the market. With Craftcloud, you gain access to a user-friendly interface and the widest range of materials and finishes, all tailored to meet your specific needs. Whether you're prototyping or ready for production, we're here to streamline your journey from concept to final product.
Choose Craftcloud and experience the perfect blend of quality, affordability, and customer service in your next 3D printing project!
Contact info
Theresienhöhe 11A, 80339, Munich, Germany
- support@craftcloud3d.com
- craftcloud3d.com
4.6
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Printed exactly what I ordered and had…
Printed exactly what I ordered and had very fast shipping
March 16, 2026
Good customer communications.
March 10, 2026
Had a great experience using…
Had a great experience using Craftcloud. It's easy to use and straight forward. I would definitely recommend it to anyone looking to 3D print their projects.
March 10, 2026
Amazing work
March 9, 2026
Greatest decision I ever made
Amazing experience, quality was way better than expected. Customer service from the printer was above and beyond.
March 13, 2026
Everything worked well!
March 14, 2026
Excellent service and great quality!
March 13, 2026
The whole process went as expected
The whole process went as expected; order placement, vendor selection, fabrication, shipping, and good results. My friends were pleased with the tissue dispensers they received.
March 12, 2026
The print quality of your suppliers is…
The print quality of your suppliers is genrally decreasing and the lead times become quite long
March 13, 2026
Reply from Craftcloud®
Dear Jean-Pierre,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel the print quality and lead times have not met your expectations.
However, after reviewing our system, we were unable to locate any recent claim or support request from you regarding these concerns. We always encourage our customers to contact our support team directly if there is any issue with an order, as this allows us to investigate the case with the manufacturer and find a suitable solution.
Please feel free to reach out to us at in our Help Center with your order number and details of the issue, and our team will be happy to review it and assist you.
Customer satisfaction is very important to us, and we are committed to ensuring the best possible experience for our customers.
Best regards,
Your Craftcloud Support Team
Really bad quality
The really bad quality of your print got me to buy a printer and better do it myself.
So, no stars.
March 12, 2026
Easy to navigate
Easy to navigate, made it exactly how I expected, and made it one time!! Highly recommend this company
March 12, 2026
Don't ever change!
Great service that has not changed from the first time I used them 3 years ago.
March 9, 2026
I had a problem wanted to return it and…
I had a problem wanted to return it and get my money back and I believed I was completely within my return window wasn’t allowed to.
If could give less than 1 star would.
March 9, 2026
Reply from Craftcloud®
Dear Customer,
Thank you for your feedback. We’re very sorry to hear about your experience and the inconvenience caused.
After reviewing your case, we found that the order was produced according to the specifications that were entered when the order was placed. Unfortunately, the issue reported was not related to a manufacturing error or incorrect specifications on our side.
That said, we truly value your feedback and want to make things right. As a gesture of goodwill, we would like to offer you compensation toward your next order. One of our customer care representatives will reach out to you shortly to follow up on this.
Once again, we sincerely apologize for the frustration caused and appreciate you bringing this to our attention.
Best regards,
Your Craftcloud Support Team
Reply from Craftcloud®
Dear Customer,
Thank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.
Unfortunately, we did not receive a claim within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.
Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.
Best regards,
Your Craftcloud Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.