We are practically family now as I have been a happy customer of Craft HQ, for an age. I have yet to find or be introduced to a company who match CHQs quality standards and/or scents that to me hav... See more
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Review summary
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Reviews shaping this summary
This is my regular supplier for unique and high quality fragrance oils. My latest delivery was very prompt as usual. I would highly recommend anyone to use Craft HQ.
I bought a load of fragrances and they are absolutely beautiful. The smell and lasting fragrance is unbelievable. So well priced and offers too. I will buy again. Brilliant ❤️
I just love this company The products are first class with scents that are totally authentic. They are my monthly present to myself. Since I found them I never buy any products else and I no l... See more
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Company details
Written by the company
Craft HQ is a leading UK supplier of premium, unique fragrance oils and high-quality candle making supplies. Built by experienced makers for makers, the brand supports creators at every stage of their journey : from passionate hobbyists pouring a first batch to established home fragrance, soap, and cosmetic businesses scaling up production. Firsthand industry experience means understanding exactly how crucial reliable ingredients are. For this reason, Craft HQ works closely with top UK fragrance houses and a dedicated perfumery in Grasse, France to develop an exclusive library of nearly 100 high-potency, clean scents. Discover Craft HQ to elevate your creative crafting experience.
Contact info
The Fragrance House, Works Rd,, SG6 1JY, Letchworth Garden City, United Kingdom
- 01462414741
- contact@crafthq.co.uk
- crafthq.co.uk
4.7
Excellent
572 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Would not recommend
Second order, I weighed my wax as when it arrived it was wet and slushy, so weight was 700g not even 1kg I'm fuming as I paid nearly £10 for shipping and 1kg.
I won't be fooled again by this company
July 14, 2026
Unprompted review
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Happy with purchase
Happy with purchase! Arrived just as described and on time! Thank you 🤩
June 30, 2026
Highly recommend
Bought some smaller 50m samples as am a first time buyer to CraftHQ but am so impressed by their mixed fragrances I am about to purchase them all in larger quantities. Can highly recommend them! I will be a repeat customer.
June 20, 2026
Unprompted review
I love these scents however I normally…
I love these scents however I normally always purchase the sample sizes which are great for me as an older person on a budget however I was disappointed to find they don't seem to be available anymore. I had to purchase the bigger bottles and although lovely apart from the chanel no5 one all the others smelt weaker than the sample bottles I normally have.ive always purchased from craft HQ but please bring back the sample bottles for people on a budget like myself.
June 4, 2026
Have not tried the essential oils yet…
Have not tried the essential oils yet but smell lovely.
Arrived a little late but never mind. Craft HQ added
a oil free of charge to compensate for late arrival.
A nice thought. Have ordered 3 more for the granddaughter to make some candles.
Overall quite happy.
June 8, 2026
Reply from Craft HQ
Thank you for taking the time to leave us a review.
We're delighted to hear that your oils arrived safely and that your first impressions of the fragrances have been so positive. We hope they perform just as beautifully when you start using them.
We do apologise that your order arrived a little later than expected, but we're pleased that our small gesture of goodwill was appreciated. Customer satisfaction is very important to us, and we always try our best to make things right when delays occur.
It's wonderful to hear that you've already placed another order for your granddaughter's candle-making projects. We hope she has lots of fun creating with them and enjoys the fragrances as much as you do.
Thank you again for your support, and we look forward to serving you again soon.
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As usual fragrances are fantastic and…
As usual fragrances are fantastic and value for money ey.
June 3, 2026
Reply from Craft HQ
Thank you so much for your continued support and for taking the time to leave us a review.
We are delighted to hear that you are enjoying our fragrance oils and that you continue to find them both fantastic and great value for money. Providing high-quality fragrances at competitive prices is something we work very hard to achieve, so feedback like this means a great deal to the team.
Thank you again for choosing Craft HQ, and we look forward to supplying you with many more wonderful fragrances in the future.
ordering was easy but logging back on…
ordering was easy but logging back on is a nightmare order and price were spot on , cannot fault the service only the log back in that refused to send the link to my email , i gave up ,
June 3, 2026
Reply from Craft HQ
Thank you for taking the time to leave your feedback.
I am delighted to hear that you found the ordering process straightforward and that you were pleased with both the pricing and service received.
I am, however, very sorry to hear that you experienced difficulties when trying to log back into your account. I completely understand how frustrating it can be when the login link does not arrive as expected, particularly when you are trying to access your account quickly.
Your feedback is greatly appreciated, and I will ensure it is passed on to our technical team for review.
In the meantime, if you require any assistance with logging in, placing an order, or anything else at all, please feel free to email me directly and I will be more than happy to help.
Absolutely love your scents would…
Absolutely love your scents would definitely recommend to others great price too thank you
May 11, 2026
Reply from Craft HQ
Thank you so much for taking the time to leave us such a lovely review!We are absolutely thrilled to hear that you love our scents and find them great value for money. There is truly no better compliment than knowing you would recommend us to others,that means the absolute world to us.
Reply from Craft HQ
Thank you so much for the lovely review! We are absolutely thrilled to hear that you are enjoying our wonderful fragrance. Hearing feedback like this always puts a huge smile on our faces!
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Quality products and fast delivery
May 11, 2026
Reply from Craft HQ
Thank you so much for the lovely review! We are absolutely thrilled to hear that you are happy with the quality of our products and our fast delivery. We always aim to get your orders to your doorstep as quickly as possible!
Lovely scent upon opening package
Not used the fragrance oils I purchased yet, due to waiting on CLP labels to arrive.
But when I opened my package the aroma was lovely, I have never had that from other companies that I bought fragrance oils from.
Also as a first time customer, my order was with me very quickly too.
May 4, 2026
Reply from Craft HQ
Thank you for your wonderful review. It absolutely makes our day to hear that you could smell the beautiful aromas the moment you opened your package,especially since you haven't experienced that with other companies! We take a lot of pride in the quality of our oils and our speedy delivery, so this is wonderful to hear.
My order was on time the scents are…
My order was on time the scents are amazing.Will definitely be ordering some more thank you so much .
April 20, 2026
Quick delivery and competitive price
Quick delivery and competitive price. Not use in candle making yet but scents smell amazing compared to a company I tried previously.
April 11, 2026
Reply from Craft HQ
Thank you so much for your lovely review 💛
We’re delighted to hear that you were happy with the quick delivery and competitive pricing. That’s exactly the experience we aim to provide.
It’s also great to know that the scents have made a positive first impression! We hope they perform just as beautifully for you once you start using them in your candle making.
If you ever need any guidance or recommendations, we’re always happy to help.
Thanks again for your support ✨
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Order arrived quickly
Order arrived quickly. Not had time to work with the new fragrances yet.
February 25, 2026
I bought a load of fragrances and they…
I bought a load of fragrances and they are absolutely beautiful. The smell and lasting fragrance is unbelievable. So well priced and offers too. I will buy again. Brilliant ❤️
February 11, 2026
Gorgeous! …
Every one I’ve had makes the house smell gorgeous ! I will not be buying from anywhere else in future!
January 26, 2026
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Beautiful fragrances yet again
January 9, 2026
As a long time fan of craft HQ products…
As a long time fan of craft HQ products reviews are now based on love
Over the holidays I tried something new and was not disappointed.
The scents are really amazing yet natural in their smell.
I’m drawn more to flowers and floral aromas. Pink tulips and peony blush have been my favourite this time
December 15, 2025
Delivery was superb
Delivery was superb. I have not yet worked with the wax but looking forward to.
December 17, 2025
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