They are thieves. Ordered an item, it never arrived. I checked the tracking it said it had been delivered. I checked our camera for the day it said it had been delivered. No delivery was ever attempt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really disappointed - bought a handful of these as family/kids Christmas presents and not only are the small A5 puzzles almost impossible looking with such tiny pieces you can hardly pick them up, t... See more
Company replied
The Craft Hub puzzles are difficult enough to be challenging and all are beautiful! I'm totally hooked on wooden puzzles, having placed two large orders in the past. New customers will be pleased... See more
3rd review as I'm still being ignored As you'll see on my previous reviews ive contacted initially and after being asked to by the company twice!! And still no response to emails even though to... See more
Company details
Written by the company
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Contact info
United States
- crafthub.nl
2.1
Poor
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order took over a Month to get to my…
Order took over a Month to get to my country. Even though ive ordered it from their german website. A european storage would be nice to get the order faster. But i didnt get it at all - first wrong adress, now the parcel is lost. Was a christmas present. Ordered already at the beginning of december. Temu was fast - one week. But Crafthub is to avoid.
January 4, 2025
Unprompted review
Reply from Crafthub
Hi Mark,
We sincerely apologize for the inconvenience caused by the delay and mishandling of your order. We understand how important timely delivery is, especially for holiday gifts, and we're committed to resolving this for you. Please contact our customer service team at support@crafthub.nl so we can address your concerns promptly and ensure a satisfactory resolution.
Advertisement
Top tip
Top tip: Make jigsaw pieces interlock rather than placed together, then pieces will stop moving! also print picture the same shades as the puzzles
January 2, 2025
Unprompted review
Reply from Crafthub
Hi Sarah,
Thank you for sharing your feedback and suggestions! We truly value input from our customers as it helps us improve and deliver the best experience possible. Our team puts great effort into creating high-quality puzzles, but we understand your concerns and will certainly take your thoughts into consideration for future enhancements. If there’s anything specific we can assist you with, please don’t hesitate to contact us at support@crafthub.nl. We’re here to help and ensure your satisfaction!
Ordered 12/10/24; zero progress
Ordered 12/10/24. It took an email to their customer service on 12/20 to get a tracking and order number (previous email thanked me for my purchase, but the link provided to track required info they did not readily provide). Customer service claimed it had shipped at that point. As of 12/30/24, the tracking info still says it's in "pre-shipping."
December 10, 2024
Unprompted review
Reply from Crafthub
Hi Dana,
Thank you for sharing your experience, and we sincerely apologize for the delay in processing your order. We completely understand your frustration with the tracking information not reflecting progress, and we’re truly sorry for the inconvenience this has caused.
We strive to provide timely and accurate updates to our customers, and it’s clear we’ve fallen short in your case. Please rest assured that we are actively looking into this issue with our shipping partners to understand what went wrong and ensure that it is resolved as quickly as possible.
If you haven't already, please reach out to our customer service team at support@crafthub.nl, and we'll be happy to assist you further, including providing an updated tracking status or exploring other solutions to ensure your order arrives promptly.
Thank you for your patience, and we deeply appreciate your understanding as we work to resolve this matter.
I have seen many reviews about postage…
I have seen many reviews about postage taking a long time mine came very fast within a week I think the company have listened to the previous reviews they have received at the run up to Xmas about delivery the puzzle looks lovely and will still be a Xmas gift ( instead of birthday as I thought it would turn up a lot later then it did )
December 30, 2024
Unprompted review
Reply from Crafthub
Hey James!
Thank you for your feedback! We’re so happy to hear your puzzle arrived quickly and is ready for gifting. 😊
Great puzzles, poor delivery and storage boxes
I purchased about 10 puzzles, many in wooden boxes, over the holiday season as gifts and also some for me. The puzzles are great. But...thumbs down on delivery and the wooden boxes you can purchase for $10 to store these puzzles. They took about 3 weeks to arrive. The $10 wooden boxes are very cheaply made. They easily fall apart. They are a total waste of money.
December 6, 2024
Unprompted review
Reply from Crafthub
Hi Carol,
Thank you for your feedback, and we're pleased to hear that you're enjoying the puzzles! However, we are truly sorry to hear that you experienced delays in delivery and dissatisfaction with the quality of the wooden boxes.
We understand how important timely delivery and quality packaging are, especially when giving gifts, and we sincerely apologize for the delay in receiving your order. Please know that we are continually working with our shipping partners to improve the speed and efficiency of our delivery process.
We also take your concerns about the quality of the wooden boxes seriously. Our goal is to provide products that meet the high standards our customers expect, and we're sorry to hear that the boxes did not meet your expectations. We would be happy to assist you with a return or replacement for the boxes that did not meet your satisfaction.
To resolve this, please contact our customer service team at support@crafthub.nl, and we’ll be more than happy to assist you further.
We truly value your feedback and your business, and we hope to have the opportunity to provide you with an improved experience in the future.
Advertisement
First
First, their shipping packaging is a joke. The puzzles come in a wooden box and all they do is stuff the thing in one of those bubble wrap envelopes. Needless to say mine arrived damaged, with the wood broken on one of the edges of the box. Second, I ordered the puzzle ten days before Christmas as a gift. I know it was tight, but they gave zero notice that they would be shipping late and that there might be a chance items wouldn't arrive before Christmas. They didn't even *ship* the thing until *after* Christmas. What a f****ng joke. Never buying from them again.
December 29, 2024
Unprompted review
Reply from Crafthub
Hi Colin,
Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you experienced with both the packaging and shipping of your order. We understand how disappointing it must have been to receive a damaged product, especially when it was intended as a gift for Christmas. This is certainly not the experience we aim to provide, and we sincerely apologize for any frustration this has caused.
Regarding the shipping delay, we understand the importance of timely delivery, particularly during the holiday season. We regret that we fell short of meeting your expectations and did not provide sufficient communication about potential delays. We are actively reviewing our processes to improve shipping times and better inform our customers in the future.
We would love to make this right for you. Please contact our customer service team at support@crafthub.nl with your order details, and we will assist with a resolution, whether it’s a replacement, refund, or further support.
We truly appreciate your feedback, as it helps us improve, and we hope to have the chance to restore your confidence in our brand.
Where's my delivery
I received an email today saying my order was delivered, but I can't find it anywhere. I responded to the delivery email, and someone wrote back that they would be in touch soon. I'll update you later. I tried to find out who the carrier was, but it was just initials.
December 26, 2024
Unprompted review
Reply from Crafthub
Hi Sandra,
Thank you for sharing your feedback, and we sincerely apologize for the trouble you're experiencing. We completely understand how concerning it can be to not locate your delivery, and we want to assure you that we are here to help resolve this for you as quickly as possible.
Our team is currently looking into the situation with the carrier to confirm the delivery details and locate your package. We appreciate your patience as we work on this.
If you haven’t already, please feel free to reach out to us at support@crafthub.nl with any additional information or questions. Your satisfaction is very important to us, and we are committed to making this right.
Thank you for giving us the opportunity to address your concerns.
I ordered on December 10 and still waiting
I ordered on December 10, 2024 and assumed they would arrive before Christmas as no indication on website that they wouldn’t. Card was charged same day. On December 27 still waiting. No tracking info provided and when I use my order number it just tells me the date I ordered. If this is not a scam, maybe they will arrive in time for next Christmas. I think they must delete the bad reviews.
December 10, 2024
Unprompted review
Reply from Crafthub
Thank you for taking the time to share your feedback with us. We deeply regret that your experience has not met your expectations, and we sincerely apologize for the delay in receiving your order.
We understand how frustrating it can be to wait, especially during the holiday season when timely delivery is so important. Please rest assured that we take your concerns very seriously and are committed to resolving this matter.
While we strive to provide accurate delivery estimates, the holiday season and unexpected shipping delays may have impacted the timeline. Regarding the tracking information, we’d be happy to assist you further. Please reach out to our customer service team at support@crafthub.nl with your order number so we can investigate the status of your package and ensure it’s on its way to you.
We genuinely value your feedback and are committed to learning from situations like this to improve our service. Thank you for your patience, and we hope to turn your experience around.
Another unhappy customer
Ordered item on 9th December and paid extra £12 for expedited delivery (5-8 business days) contacted customer service who said the could not do anything as it was already in transit but assured me it would arrive before Christmas. As of 26th December this item is still showing as being in China. I used PayPal to pay for purchase so have raised an issue with them.
December 26, 2024
Unprompted review
Reply from Crafthub
Hey Sarah!
Thank you for sharing your feedback. I am truly sorry to hear about the disappointment and frustration caused by the delay in receiving your order. We completely understand how important it was for your item to arrive on time, especially during the holiday season, and we regret falling short of your expectations.
While we strive to meet all delivery timelines, it’s clear that we did not meet our promise in this case. Shipping delays, particularly during the busy holiday period, can sometimes occur, but that doesn’t excuse the inconvenience this has caused you.
We appreciate you reaching out to our customer service team earlier, and we’re committed to ensuring this situation is resolved. If you would like to discuss your case further or explore options for a resolution, please don’t hesitate to contact us directly at support@crafthub.nl. Our team is here to assist you and make things right.
Thank you for bringing this to our attention. We take your feedback seriously and will use it to improve our processes moving forward. We hope to have the chance to restore your trust in CraftHub.
Advertisement
I didn't get my puzzle by Xmas
I ordered a puzzle from Craft Hub for a Christmas present on December 8. It was 4-9 day shipping. I was told it shipped from New Jersey on the 18th. I'm in Ohio and it's after Christmas. I'm very disappointed.
December 26, 2024
Unprompted review
Reply from Crafthub
Hey Kate!
Thank you for taking the time to share your feedback. I want to sincerely apologize for the disappointment and frustration you’ve experienced with the delay in your puzzle’s delivery.
We understand how important it was for your order to arrive in time for Christmas, and we’re truly sorry for not meeting your expectations. While the shipping timeline we provided is usually accurate, delays can sometimes occur due to unforeseen circumstances during the holiday season. We take full responsibility for this shortcoming and regret any inconvenience it has caused.
Your satisfaction is very important to us, and we want to make things right. If you could please reach out to our customer service team at support@crafthub.nl, we’d be happy to assist further—whether that’s providing an update on your order, issuing a resolution, or exploring alternative options.
We truly appreciate your patience and understanding as we work to improve our processes and ensure this doesn’t happen again. Thank you for giving us the opportunity to address your concerns.
At this point this review will seem…
At this point this review will seem redundant. I ordered a Middle Earth Puzzle for my wife Dec 9th. I reached out to customer service and was assured it would be hear for xmas. The tracking number provided said the label was printed but not shipped. I hoped it would arrive on time, but here is it Christmas morning and nothing. I will never order from the again, told them to cancel my order and have appealed the charge to my credit card.
December 25, 2024
Unprompted review
Reply from Crafthub
Hey Dan!
Thank you for sharing your feedback, and I want to extend my sincerest apologies for the disappointment and inconvenience you’ve experienced. Your trust and satisfaction are incredibly important to us, and we deeply regret that we fell short of your expectations.
We completely understand how frustrating it must be not to receive a gift meant for Christmas, especially after being assured of its timely delivery. Please know that delays during the busy holiday season can occur due to factors outside of our control, but this does not excuse the inconvenience you faced.
We take your concerns seriously and are committed to making this right. Our team has received your request to cancel the order and will work promptly to address it. If there’s any way we can assist further or resolve this matter to your satisfaction, please don’t hesitate to reach out to us directly at support@crafthub.nl.
We truly value your feedback, as it helps us improve and provide a better experience for our customers in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in us.
Steer clear! Not worth the hassle.
Steer clear! I ordered my puzzle on November 20th. On December 6th I received an email saying that it had shipped. The email provided a tracking button; however the tracking function didn’t work half the time and the other times it just showed the initial label creation for Nov 30th with no other info. On Dec 20th I finally received an email saying my package had arrived (which it hadn’t) and an extra blurb saying if I hadn’t seen it, it was probably still at my local post office. The strangest, most frustrating, process I’ve ever been through. We’ll see if it actually arrives. You would think ordering it over a month ago would give it plenty of time to arrive before Christmas. Even if the puzzle does arrive and is in good condition, I’m never purchasing from them again.
December 24, 2024
Unprompted review
Reply from Crafthub
Thank you for sharing your experience, and we deeply apologize for the frustration and inconvenience you’ve encountered with your order. We completely understand how disappointing it must be to face these delays, especially during the holiday season.
Your feedback regarding the tracking system and communication is important to us, and we will work to address these issues to improve our processes moving forward. While it seems there may have been delays with the shipping carrier, we take full responsibility for ensuring that your order reaches you as quickly as possible.
We truly hope your puzzle arrives soon and meets your expectations. If it hasn’t arrived yet or if there are any further concerns, our dedicated customer service team is here to help at support@crafthub.nl. Please don’t hesitate to reach out so we can resolve this matter promptly.
Thank you for your patience and understanding. We value you as a customer and hope to have the opportunity to restore your trust in us.
I ordered 3 items on Black Friday
I ordered 3 items on Black Friday. Today is Christmas Eve and I do not have my gifts.
December 24, 2024
Unprompted review
Reply from Crafthub
Hi Janice,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the delay with your order. We understand how important it is to receive gifts on time, especially during the holiday season, and we sincerely apologize for not meeting your expectations.
We’ve been experiencing a high volume of orders due to Black Friday and the holiday rush, and unfortunately, this has caused delays in some shipments. However, please know that we take your concern seriously and are working diligently to resolve the situation as quickly as possible.
To assist you further, could you please reach out to our customer support team at support@crafthub.nl with your order details? We will be happy to investigate the status of your order and find a solution that works for you.
We truly value your business and your patience, and we are committed to providing a better experience moving forward.
Advertisement
Useless
Useless. Not arrived in time, customer service have told me that my package was dispatched on 6th December…I ordered on 12th. I am so upset and annoyed at myself to have trusted this company 😔
December 12, 2024
Unprompted review
Reply from Crafthub
Hi Nicola,
Thank you for sharing your feedback, and I am truly sorry to hear about the issues you've encountered with your order. We completely understand your frustration, especially when the item was intended for an important occasion, and it’s never our intention to disappoint our customers.
Please accept our sincerest apologies for the confusion around the dispatch and delivery dates. We’re currently reviewing this situation to understand what went wrong and ensure it doesn’t happen again in the future.
Your satisfaction is incredibly important to us, and we want to resolve this issue for you as quickly as possible. If you haven't already, please reach out to our customer service team at support@crafthub.nl with your order details, and we will work with you to find a suitable solution.
We truly appreciate your feedback, and we are committed to providing a better experience moving forward. Thank you for giving us the opportunity to address your concerns.
Bad experience
Bad experience. I am sorry to say that I had the same experience as the previous reviewers. The purchase has not arrived yet. Bought it as a Christmas gift. No reply to emails. There is no other communication channel. There are no options to cancel the order and get a refund. It is difficult to read all these responses from CraftHub when there is no "dedicated customer service" to respond and take responsibility. I hope to receive a real answer soon.
December 23, 2024
Unprompted review
Reply from Crafthub
Hi Malena,
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration this has caused. We understand how disappointing it can be when expectations are not met, especially during the holiday season.
Please know that we take your concerns very seriously. We strive to provide the best customer service and quality products, and it's clear we did not meet your expectations in this instance.
I apologize for the lack of communication and for any inconvenience this has caused. Our team is currently investigating your order, and we will ensure you receive an update as soon as possible. If you would like to discuss this further or resolve the issue, please feel free to reach out to our dedicated customer service team at support@crafthub.nl. We are committed to resolving this to your satisfaction.
Again, we truly appreciate your feedback, and we are sorry for the experience you’ve had. We look forward to assisting you further and ensuring a positive resolution.
Never arrived
Ordered something on December 5th, which said it would be 5-12 business days. Today is December 23rd and I can see from the tracking that it still hasn't left China. I've sent messages via the company's contact box, and no reply. Total scam - do not use.
December 23, 2024
Unprompted review
Reply from Crafthub
Hi Gordon,
Thank you for sharing your feedback. We sincerely apologize for the delay in your order and for the frustration this has caused. Your experience does not reflect the high standards we strive to maintain, and we deeply regret any inconvenience you've faced.
Our team takes customer concerns very seriously, and we’re committed to ensuring you receive the best service possible. We want to assure you that your order is important to us, and we are actively looking into the delay with our shipping partners. During peak seasons, like the holidays, unforeseen logistical challenges can arise, but we are working diligently to resolve this issue.
To help us address your concern promptly, we encourage you to contact our dedicated support team at support@crafthub.nl. We will be happy to provide you with detailed updates on your shipment and work with you to find a resolution, whether that means expediting your delivery or offering a suitable alternative.
We truly value your patience and understanding and hope to have the opportunity to restore your trust in us. Please do not hesitate to reach out so we can make things right.
My order
P.S. Grandson put puzzle together, but some pueces were broke and the picture came off of some pieces. Wont order again.
My order, placed on December 2nd, 2024 is still sitting in a city I have never heard of and clearly not in the United States. This was supposed to be a Christmas gift.
Honesty works best when dealing with online companies. If they had been honest about delivery date, I would have still purchased but not as a Christmas gift. I paid the extra postage to insure delivery.
I would not recommend this company and from other reviews I’m not even sure I will receive my purchase.
What a shame!
Update: package arrived yesterday. Late for Christmas, but I am happy it came. Love the puzzle. I gave them 3 stars just because I was told it would arrive before Christmas. Next time I will order months in advance.
November 30, 2024
Unprompted review
Reply from Crafthub
Hi Christine,
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We understand how disappointing it must be, especially since your order was intended as a Christmas gift.
We would like to clarify that we always strive for full transparency regarding delivery dates. Unfortunately, international shipping can sometimes be delayed due to factors beyond our control, including customs processing and logistical issues. We are sorry for any confusion this may have caused and truly regret that your order has not arrived as expected.
We take customer satisfaction very seriously and would love the opportunity to resolve this matter for you. Please reach out to our customer service team at support@crafthub.nl so we can assist you further with tracking your order, offer alternative solutions, or discuss a possible refund or replacement.
Again, we apologize for the inconvenience and appreciate your patience. We are committed to providing you with the quality service and experience you deserve.
Advertisement
Delivery Issues
I have placed an order (#460786) on 30/11 and expected it to arrive within a week. Tracking the order, it has been in Sydney since 7/12 but there’s no way for me to contact the courier for a further update. I also got a message that the delivery arrived but I received nothing. The tracking still says it’s out for delivery and hasn’t arrived yet.
December 21, 2024
Unprompted review
Reply from Crafthub
Hi Jacob,
Thank you for sharing your feedback with us. We sincerely apologize for the delay and confusion surrounding your order’s delivery. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
We deeply regret the inconvenience caused by the unexpected delay and the conflicting tracking information. While we strive to ensure a seamless delivery process, we acknowledge that this experience has fallen short of your expectations, and for that, we are truly sorry.
Our team is committed to resolving this for you as quickly as possible. We have already reached out to our courier partner to investigate the current status of your order and to ensure it is delivered to you promptly.
To expedite the resolution, we kindly ask you to contact our customer service team at support@crafthub.nl with your order details. Our dedicated team is ready to assist you and will explore every possible solution, including a replacement or refund if needed.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing this to our attention, as it helps us improve and provide a better experience for all our customers.
Item undelivered and it's my fault!!!
All was well until my parcel was supposedly delivered
I contacted them to say it was not delivered to my address and that the proof of delivery picture was not my address, I was asked to provide proof it wasn't delivered!!!
Do you want a picture of my door with no parcel at it or CCTV of nothing being delivered for the the last 24 hours!!
I was then told it's my responsibility to open a dispute with the delivery company even though I had paid the extra for insurance to cover such issues.
Customer service is non existent other than some AI basic responses.
I'm sure the product is great if it actually arrives at your address but as I can't prove that I guess it's just another scam company trying their luck saying items have been delivered.
**Response to the automated reply from crafthub**
I have been talking to your support team which quite frankly have been worse than useless as the parcel has been " delivered"
And they refuse to deal with the delivery company as supposedly this is my responsibility now.
If you are going to leave a response please do the decent thing and actually make it relevant to my review and not an automated response although I don't know why I expect anything different based on the support I have received so far.
December 16, 2024
Unprompted review
Reply from Crafthub
Hi Aaron,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you’ve experienced with your recent order. Your satisfaction is incredibly important to us, and we take matters like this very seriously.
We sincerely apologize for the confusion regarding the delivery of your parcel. We understand how upsetting it can be when an order doesn’t arrive as expected, and we want to assure you that we are here to help resolve this issue promptly.
To clarify, when a delivery issue arises, we work closely with our shipping partners to investigate and address the problem. While the process sometimes requires additional information, we absolutely recognize that this should not detract from the convenience and confidence you deserve when shopping with us.
We would like to invite you to reach out to our customer service team directly at support@crafthub.nl so we can gather more details and take the necessary steps to resolve this matter for you. If your parcel is indeed undelivered, we are committed to ensuring you receive either a replacement or a refund.
Thank you for bringing this to our attention, as it helps us improve our processes and better serve our customers in the future. We hope to restore your trust in us and ensure a positive outcome.
I placed my order on 12/1
I placed my order on 12/1, received notice that the shipping label was created on 12/3 and the order is on the way, I asked when the order would actually be given to the USPS - was told that it would take a few days for it to show up on the tracking, 12/9 was again told that the order was on the way, 12/12 the orders still does not show on the tracking, NO RESPONSE, today 12/17 it still does not show that the order was actually sent. The customer service STINKS! After an initial query they totally ignore any queries. I do NOT recommend this company
December 17, 2024
Unprompted review
Reply from Crafthub
Hi Adele,
Thank you for taking the time to share your feedback, and we sincerely apologize for the delay and lack of communication regarding your order. We understand your frustration, and we want to assure you that this is not the standard of service we strive to provide.
We are currently investigating the status of your order with our shipping team to ensure we can provide you with an accurate update as soon as possible. It appears there has been an unfortunate delay in processing, and we deeply regret any confusion this may have caused.
Customer satisfaction is our top priority, and we are committed to resolving this matter promptly. We kindly invite you to reach out to our customer service team at support@crafthub.nl for further assistance. We are more than happy to look into this for you and will do everything we can to resolve it to your satisfaction.
Again, we apologize for the inconvenience, and thank you for your patience and understanding. We value your business and are here to support you every step of the way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.