telephoned to say I was one ball…
Cotton Yarn
When I telephoned to say I was one ball short they were most polite and sent it to me within two days with a written apology.Many thanks
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6 Rectory Road, RG23 7LJ, Oakley, United Kingdom
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Cotton Yarn
When I telephoned to say I was one ball short they were most polite and sent it to me within two days with a written apology.Many thanks
All round great experience! I made an order over the weekend and changed my mind before Monday so I sent an email to ask if I could amend my order. They responded swiftly and made all the changes for me and even mentioned different dye lots in my order which I really appreciated. So order was completed on Monday and I was crocheting away by Wednesday. There was even a lovely, hand-written note inside. Will definitely use again! Bee
I found this website as I was trying to find some cute kits with sea creatures to start me off as I've never crochet much before. I found this site and it is absolutely perfect! The kit was exactly what I wanted contained an instruction book and it explained everything, they shipped it very quickly and it was beautifully packaged! They offer a range of different craft items all very affordable, I'm definitely going to shop here again! Thank you for my order x

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