CraftstoneFireplaces Reviews 4

TrustScore 3.5 out of 5

3.7

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3.7

Average

TrustScore 3.5 out of 5

4 reviews

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Rated 1 out of 5 stars

Dreadful service from Craftstone

Dreadful service - cannot be relied upon to complete an order. We have been waiting a year now for a part to be delivered. Gone to the shop in person 4 times and every time they give the same lies that someone will be in touch the next working day. Wouldn't use them again even if they paid me!

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent build quality from a "local" long established firm

Craftstone build our inglenook and installed a stove and twin walled flue up throought the house and out of the roof.

They were extrememely flexible about the work and worked through obsticles without any issie. Nothing seemed too much trouble. They understood what we wanted, relaying the design back to us to ensure there were no misunderstandings.

The 2 day job when exactly to plan with 4 people working flat out to complete on time and to the agreed price.

A great experience.

August 6, 2012
Unprompted review

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