I order a video for my grandchildren. I wasn’t very impressed with the one for my granddaughter and reached out to them about it. The response I received was fantastic. They made me a new version of t... See more
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The visuals are stunning! The CGI is so richly detailed, and beautifully rendered, that it looks like much more than 480p. An Extreme Close Up of your child's face is my recommendation to anyone consi... See more
Company replied
The movies were a big hit! Definitely got Pop Pop points on this project. Customer service is excellent and the songs and coloring pages were a hit also. The stories are wholesome and family values ar... See more
Company replied
It was a great movie that I think she will love ! Just one suggestion....to make the appearance of the child this is for earlier and a little more frequent in the story line ! I'm sure she will love... See more
Company replied
4.6
Excellent
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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It was a great movie that I think she…
It was a great movie that I think she will love ! Just one suggestion....to make the appearance of the child this is for earlier and a little more frequent in the story line ! I'm sure she will love it !
October 19, 2026
Unprompted review
Reply from Craftstory
Hi Barrie,
Thank you for the lovely feedback and the thoughtful suggestion. I understand why you'd like her to appear sooner and more often, especially when seeing herself is such a big part of the surprise. I appreciate you sharing that, and I hope you have a wonderful time watching it together.
Sarah
Great movie
October 19, 2026
Unprompted review
Reply from Craftstory
Hi Shawn,
Thank you for your kind review! I'm really glad you enjoyed the movie, and I appreciate you taking the time to share that.
Sarah
Jacks name is not mentioned and he’s…
Jacks name is not mentioned and he’s not in it much then it stops with no ending
October 19, 2026
Unprompted review
Reply from Craftstory
Hi Marjorie,
I'm sorry Jack's movie didn't feel as personal or complete as you expected. I understand your disappointment about his name, his time on screen and the ending. Please contact us at hello@craftstory.co with your order number so we can review these concerns with you.
Sarah
Just watching with him.
October 19, 2026
Unprompted review
Reply from Craftstory
Hi Peter,
That time watching together is such a lovely part of it. Thank you for sharing your experience. I hope the movie brings you many more happy moments together.
Sarah
Bit disappointed.
I liked it but I’m disappointed that the accent isn’t Australian and the story didn’t concentrate on Bowie’s face more often 🤷♀️I hope I’m not subjecting his face to being used for unscrupulous means ie: child trafficking or pornography. Myself and my family would be horrified and angry.
October 19, 2026
Unprompted review
Reply from Craftstory
Hi Jules,
I'm Sarah, the founder of CraftStory, and I'm a mum too. I completely understand why you want to be certain about how Bowie's photo is used. No, we do not use children's photos for the purposes you mentioned. Your photo is used to personalise the film, and we delete uploaded photos after the film is created. Protecting children's privacy matters deeply to me.
I'm sorry the accent wasn't Australian and that you wanted to see more of Bowie in the story. Those details matter in a personalised gift, and I appreciate you telling me.
Please email hello@craftstory.co with your order number so we can look at your concerns about the film and check the deletion of Bowie's uploaded photo specifically.
Sarah
Founder of CraftStory
Easy to use site
Easy to use site. Purchased 3 videos, but was only able to preview 1
October 18, 2026
Unprompted review
Reply from Craftstory
Hi,
Thank you for your feedback. I'm glad you found the site easy to use, but I understand the confusion about only seeing one preview after purchasing three movies. Please contact us at hello@craftstory.co with your order number so we can check the three adventures with you.
Sarah
great idea!
October 18, 2026
Unprompted review
Reply from Craftstory
Hi Scott,
Thank you! I love the idea of children recognising themselves as the hero of an adventure, so it means a lot to hear that it resonated with you.
Sarah
Movie is very entertaining and my…
Movie is very entertaining and my grandson will love seeing himself as the hero of a movie. The quality of the movie is awesome. Highly recommended.
October 18, 2026
Unprompted review
Reply from Craftstory
Hi Georgia,
Thank you for such a lovely recommendation. I'm delighted you enjoyed the movie and its quality. I hope seeing himself as the hero makes your grandson's first viewing a wonderful surprise!
Sarah
I'm sure my grandson will LOVE his…
I'm sure my grandson will LOVE his movie!
October 17, 2026
Unprompted review
Reply from Craftstory
Hi Terri,
Thank you for choosing such a personal surprise for your grandson! I hope his first viewing is a lovely moment for you both. I'd love to hear how it goes.
Sarah
Breathtaking Results!
The visuals are stunning! The CGI is so richly detailed, and beautifully rendered, that it looks like much more than 480p. An Extreme Close Up of your child's face is my recommendation to anyone considering trying these Story Videos - the results speak for themselves. And yes, I will be purchasing additional episodes in the Continuing Storylines.
October 18, 2026
Unprompted review
Reply from Craftstory
Hi Tony,
Thank you for such thoughtful feedback! I'm delighted the detail in the animation impressed you. It's lovely to hear how pleased you are with the result, and I appreciate you sharing your experience with other families. We'd be happy to welcome you back for another adventure.
Sarah
I love the movie but thought it would…
I love the movie but thought it would say tanner's name in the movie. Like when the monkey introduced himself, tanner did not. And noone said anything about tanner just that he helped them
October 17, 2026
Unprompted review
Reply from Craftstory
Hi Gwen,
I'm glad you loved the movie, and I understand why you expected to hear Tanner's name when the characters introduced themselves. I'm sorry that part didn't meet your expectations. Thank you for explaining it so clearly. Please email hello@craftstory.co with your order number if you'd like us to review the personalisation with you.
Sarah
Reply from Craftstory
Hi Simon,
Thank you! I'm so glad you were pleased with how realistic the characters looked. I hope the movies bring plenty of happy viewing time with your grandkids.
Sarah
Good
Good, but couldn’t select the “high-quality” setting during checkout.
October 16, 2026
Unprompted review
Reply from Craftstory
Hi Joe,
Thank you for your feedback. I'm glad you enjoyed the movie, and I'm sorry you couldn't select the quality option you wanted at checkout. Please contact us at hello@craftstory.co with your order number so we can review this with you.
Sarah
Reply from Craftstory
Hi Lisa,
Thank you for your lovely review. I'm delighted you enjoyed the videos, and I really appreciate your support.
Sarah
The quality is outstanding
The quality is outstanding! Just wish the end wasn't so abrupt
October 16, 2026
Unprompted review
Reply from Craftstory
Hi Mark,
Thank you for your kind words about the quality. I'm sorry the ending felt abrupt. A satisfying ending matters, especially for a film you want to enjoy again together. Please email hello@craftstory.co with your order number so we can check the ending of the movie you received.
Sarah
This was very special for our daughter
This was very special for our daughter. She really loves it. It was a great bonding experience for the family and we will cherish forever.
October 16, 2026
Unprompted review
Reply from Craftstory
Hi Paul,
Hearing that your daughter loves her movie and that it brought your family together means so much to me. Those shared moments are what I hoped CraftStory would help families create. Thank you for letting us be a small part of yours.
Sarah
Can hardly wait to show this movie to…
Can hardly wait to show this movie to my Great-Grandson. My only issue was the lack of a real ending. Started talking about could happen and then abruptly ended.
October 16, 2026
Unprompted review
Reply from Craftstory
Hi Mark,
I hope you and your great-grandson have a lovely time watching it together. I'm sorry the story stopped just when you expected a proper ending. Please email hello@craftstory.co with your order number so we can check the movie you received. Thank you for describing what felt unfinished.
Sarah
Reply from Craftstory
Hi Renee,
I'm sorry Kai was referred to as a princess. I understand why you want this changed. Please contact us at hello@craftstory.co with your order number so we can review the adventure you received and your request.
Sarah
Wonderful animation.
Wonderful animation.
Fast delivery. Easy to use format.
October 15, 2026
Unprompted review
Reply from Craftstory
Hi Lorraine and Jerry,
Thank you both! I'm delighted you enjoyed the animation and that delivery and watching the movie went smoothly. I really appreciate you sharing your experience.
Sarah
Reply from Craftstory
Hi Donna,
I'm so happy you loved it! Thank you for taking a moment to share your enthusiasm with us.
Sarah
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