Cute designs and good canvas, but thin paints and odd shipping. Takes forever to arrive and two have come creased or damaged.
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Awful. I ordered 2 canvases and 2 premium brush sets. I only received the canvases. I have sent 3 emails and left a voicemail. I am still waiting. Where are my brushes??
I was not expecting much when I ordered but am very happy with what I got. Good quality materials to work with and good packaging. A few tips don’t throw away the reference sheet because if you pain... See more
I’m currently working on my second painting and I have a third one waiting in the bullpen. My experience with this company has been very positive. All three of my paintings were purchased framed. I’m... See more
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Company details
Written by the company
At Crafty by Numbers, we're not just another paint by numbers brand; we're a gateway to an artistic journey with unparalleled quality and creativity at its core. Born out of a passion for art and a mission to make painting accessible to everyone, our brand stands as a beacon for both budding artists and seasoned creatives looking for a refined experience.
Contact info
2093 Philadelphia Pike, 19703, Claymont, United States
- sales@craftybynumbers.com
- craftybynumbers.com
3.1
Average
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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Do not spend your money
Do not spend your money. Waste of time. The order never arrived. Someone should shut this place down. Good reviews are fake.
December 17, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Clayton,
We sincerely apologize for the frustration you experienced. We assure you that we are a legitimate business committed to customer satisfaction, and our support team has already reviewed and resolved your case.
If you have any further questions or need further assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure a positive experience for our customers.
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Complete scam. Most other 5 star reviews are fake.
I’ll keep it civil so you know this is a legitimate review. This is a dishonest business with dishonest practices. Chinese drop shipping company, that pays for a business address here in the US (Delaware) that’s nothing more than a mailbox. Sells cheap, poor quality products for many times the price you can get it elsewhere. Incredibly consumer unfriendly return and cancellation policies (no cancellations or returns, once you get got, you’re stuck). Useless and fake customer service (Rose Mary is not a real person). Do not shop here.
November 25, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Sonny,
We are sorry to hear about your experience. We want to clarify that we are a legitimate business dedicated to providing quality products and customer support. Our support team has already reviewed and resolved your case. While we do ship directly from our warehouse, we strive to ensure a positive experience for all our customers.
If you have any further questions or need assistance, please contact us at sales@craftybynumbers.com. We are always here to help.
Slow enough delivery but worth it
Slow enough delivery but worth the wait! Loved it! Very therapeutic and comes with everything you need
November 1, 2024
Unprompted review
Great products for having me time
Great products for having me time. I ordered 3 or 4 times for different products. It takes time to receive it but I had everything that I ordered. I paint and give as present to all of my friends. Crafty by numbers is my great hobby!
October 22, 2024
Unprompted review
Wonderful product,and is great for…
Wonderful product,and is great for mindfulness
October 20, 2024
Unprompted review
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Relaxing and beautiful
Painting with Crafty by Numbers is super fun and relaxing, and the pictures are very beautiful
October 8, 2024
Unprompted review
I bought a paint by numbers from crafty
I bought a paint by numbers. The tracking is so outdated. It does not give any city name it passes through. It says the company is in Delaware. So why does it show customs in tracking? Delivery was attempted 3 days in a row? Who is Apx mail? It took 3 days for a email reply in which they told me to contact the shipper.They are a horrible company.
September 27, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Ron,
We apologize for the confusion and frustration you experienced with the tracking information. We want to clarify that our support team has already reviewed and resolved your case. While we do our best to ensure smooth and transparent shipping, tracking updates are managed by the courier, and sometimes they may not provide detailed location updates.
If you have any further questions or need assistance, please don’t hesitate to contact us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
Genuinely delighted
Genuinely delighted
I read the reviews after ordering and was expecting the worst but the 4 I've received are really great quality.
The lines and numbers are really clear, the fabric is durable, the brushes (both standard and the free pack you get when you order a certain number) are great and the paintings are quite large too.
Each pack of paints came in a zip lock bag with a small pic of the painting, so you don't mix them up. Each also comes with some sticky numbers to stick over the generic paint codes and the lighter colours, which I always feel are not thick enough to cover the numbers, are really great quality.They took about 3 weeks to arrive, so keep that in mind. I will 100% buy more.
NB, the free easel is not good quality and fell apart as I took it out of the packet. It's also nowhere near big enough to hold the painting, so I'm not really sure what it's use is. But hey, it was free.
September 24, 2024
Unprompted review
This is a SCAM
This is a SCAM. Product never arrives, claimed delivered but not, customer service Rose Mary then says reordered, never arrives, False tracking data provided. Worst experience. Scammed by people who do not tell truth and keep money with no product sent. Even asked for refund several times to no avail. Feel very aggrieved, should have read the reviews first - can only assume the rare good ones are either plants or co does ship to odd few to get a good review, but nos don’t lie. Don’t Do It - £70 wasted on an present that never arrived.
September 21, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Andrew,
We sincerely apologize for the experience you had. We understand how frustrating it can be when an order doesn’t arrive as expected. Our support team has already reviewed and resolved your case, ensuring that the issue was properly addressed.
Please know that we take customer satisfaction seriously, and we are here to help. If you have any further questions or concerns, please reach out to us at sales@craftybynumbers.com. We are always here to assist and ensure your satisfaction.
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Read carefully what you order
Read carefully what you order. I got a print (not a painting) that could be ordered for 20 euro but I paid instead 120. This product is totally misleading and overpriced
August 26, 2024
Unprompted review
Reply from Crafty by Numbers
HI Roman,
We apologize for the disappointment you experienced. We understand how important it is for our customers to receive exactly what they expect. Our support team has already reviewed and resolved your case, ensuring your concerns were addressed.
If you have any further questions or need any assistance, please don’t hesitate to contact us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
Scam business DO NOT BUY
Scam business. Weeks on from order still not received the package. Shocking service do not buy
September 11, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Essex,
We sincerely apologize for the delay you experienced with your order. Our support team has already reviewed and resolved your case, ensuring your concerns were addressed.
If you have any further questions or need assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
Terrible Experience.
Terrible color for lines. Pink? Blue is better to see. Terrible, disappointing paint. I tried, but the paint is clumpy and dries practically on contact. I tried thinning with an extender, and no. difference. Terrible paint quality. Absolutely no flow.
I've worked with paint for years. I thought this would be fun and make a great gift. So disappointing.
I've wasted $100 on 2 paintings. One will go in the garbage and the. other to some unlikely buyer at a charity store.
September 11, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Leigh,
We sincerely apologize for the disappointing experience you had with our paint-by-numbers kit. We understand how important it is for the paints and materials to meet your expectations. Our support team has already reviewed and resolved your case, and we are continuously working to improve the quality of our products.
If you have any further questions or need any assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
Perfect gift idea—my mom loved it!
August 22, 2024
Unprompted review
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Same issue as many others
Same issue as many others. Paid 35 euros for expedited shipping, and the company is refusing to refund the extra fee after the package is set to arrive weeks late.
September 10, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Leslie,
We apologize for the frustration you experienced regarding the delayed delivery despite paying for expedited shipping. Our support team has already reviewed and resolved your case. While we strive to ensure timely deliveries, delays can sometimes occur due to factors beyond our control.
If you have any further questions or need any assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
Paid extra for expedited shipping time…
Paid extra for expedited shipping time that was not met. Misleading refund policy. Don’t purchase from here use a USA company.
September 2, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Julie,
We apologize for the inconvenience you experienced regarding expedited shipping. Our support team has already reviewed and resolved your case. While we strive to provide fast delivery, delays can occasionally occur due to factors beyond our control.
If you have any further questions or need any assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
Reply from Crafty by Numbers
Hi Kieran,
We sincerely apologize for the confusion you experienced with your order. Our support team has already reviewed and resolved your case, ensuring that your concerns were addressed.
If you have any further questions or need assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
Abolsute joke of a company
Do yourself a favour and just don't buy from this company. When you email them about the quality of the paint they will do their best to say it’s your problem, you need to purchase a paint mixer (for a paint by numbrs kit!?) then stop responding. These are available for half their prices on websites like Amazon. Avoid these jokers!
Edit: see the time between review and reply and draw your own conclusion.
July 27, 2024
Unprompted review
Reply from Crafty by Numbers
Hi Steve,
We apologize for the disappointment you experienced with your paint kit. We understand how important it is for the paint quality to meet your expectations, and our support team has already reviewed and resolved your case. Our goal is to provide a positive experience, and we are continuously working to improve our products.
If you have any further questions or need any assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
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The colors are so vibrant
The colors are so vibrant; the finished painting looks amazing!
August 7, 2024
Unprompted review
The quality of the paints in this kit…
The quality of the paints in this kit is top-notch! The colors were rich and vibrant, and the finished painting looks absolutely stunning. I can't believe I did that myself! Crafty by Numbers really knows how to make quality products.
August 6, 2024
Unprompted review
I asked for a refund for a wrong…
I asked for a refund for a wrong purchase but I didn't receive a reply. And when they replied it was too much
August 2, 2024
Reply from Crafty by Numbers
Hi Walter,
We apologize for the delay in responding to your refund request. Our support team has already reviewed and resolved your case. We strive to provide timely assistance, and we are working to improve our response times.
If you have any further questions or need any assistance, please reach out to us at sales@craftybynumbers.com. We are always here to help and ensure your satisfaction.
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