Cratebrit Reviews 4

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.3

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No more loose connections finally

my old charger tray wobbled and slots never held batteries snug, but here every cell snaps in firm, no shifting even if bumped. i actually trust it will charge all the way now, unlike last one that stopped halfway if touched. nothing fancy, just solid fit for once.

April 9, 2026
Rated 5 out of 5 stars

Alexander Milloy

Hi, I received a metal sign from yourselves which was damaged in transit. I immediately contacted yourselves showing photos of the damage. Happily to say you returned full payment back to my debit card and never asked for the sign back.
Thank you.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 3 bras using the size guide…

I ordered 3 bras using the size guide provided, when the arrived they were too small.
I emailed customer services to organise an exchange, but after seven emails this has not been possible.
I would avoid this company at all costs poor service, no returns ability either.

February 11, 2026
Unprompted review
Cratebrit logo

Reply from Cratebrit

Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@cratebrit.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look