Crawford & Company Reviews 

This must be topping the charts in terms of insincerity, obfuscation and nonsense. Ten days after a clear expression of my views on treatment by this company, I get a message saying they want to ‘reach out’ to me so they can better understand customer concerns. If they are not cynical they are very unintelligent, because customer concerns have been clearly set out.
Very clear; the concern is that Crawford has no interest in having the damage done by the insured redressed. Its only interest is minimising the compensation paid to the victim.
If there is a human being involved in this, on Crawford’s part, would he or she please refrain from the nauseating process of ‘reaching out’. I will assume that further reaching out will prove there is no human involved.

If I could give a zero then I would.
I’m so lost for words!
Back in October 2024 it transpired that my beautiful air BnB converted church was being used as a marijuana farm and the guests have trashed it! Holes in the roof for the vents,rain is pouring through, hundreds of pots, watering the plants internally so the mould is off the scale, entire roof space filled with fertiliser and more pots, carpets are ruined, it’s basically destroyed.
Air BnB use Crawfords for their Host protection. All seemed to start off fairly well? Apparently it was quicker if I found contractors to provide 3 quotes, which I did. Quotes came in between £90-120,000 for the repairs.
Finally in February- offer me just over £25,000. I question how on earth I can get the works done for that? Made me feel like I was scamming them?
The scaffolding alone will be not far off that offer figure as being an old church the ceilings are so high!!
No clarification of how they got to that figure, don’t reply to my emails, never answer the question. Air BnB keep saying they will go back to them- never get anywhere and still no details?
Asked why I had to find the contractors? Asked them to deal with it if they think they can find someone to do it for that? Guess what? No replies?
In the meantime it’s costing me £2000 a month, no monies coming in as uninhabitable and before you know it my roof will cave it?
Thanks Crawfords for ruining someone’s life! You don’t even deserve a 1 star.
I will keep fighting!!!!!

Crawfords customer service has been extremely poor. My subsidence claim has been going on for 2 years and 4 months.. the claim has been poorly handled, there has been an extreme lack of communication throughout the whole process. I requested to speak to a manager and they still did not reply 5 weeks after the request despite sending further emails. Appaling service and a complete lack of consideration for the customer.

I cannot Give 0 review which is what Crawford deserves. Crawford were investigating a loss and the loss adjuster that I won’t name just yet went Far and Beyond and I mean literally went out of there way to find something or anything to decline the claim. The claim took months and each time we gave Crawfords what they asked for they asked for something else they were never satisfied. We were told at one point by the insurers Axa the claim transferred to LMG JEWELLERS to conclude a few queries and the report was sent to the insurers by LMG but Crawfords loss adjuster said no they have more queries to verify…..so there investigation went on and on and on until they eventually emailed to tell me that they declined the claim. Crawfords were given every information asked and that was possible to supply then Crawfords asked for an assessment of risk meaning I needed to list every single item in my home and I mean everything when I refused they said I did not supply what they wanted. Basically they wanted to know everything I owned down to my cutlery. Who could or would do this. So something we were insured for got declined and did instructed the insurers what they thought the right decision would be so the claim was declined after months of stress and anxiety….. our worse experience we’ve ever had. I will eventually name the loss adjuster. They use there power to play with people’s lives. Steer clear ….. I will reach out once more to Crawfords customer services as I escalated my complaint to the manager but no change in there agreement with each other.

I can only agree with all of the bad reviews on here. It would take pages and pages for me to document our experience with Crawfords as it has been on going for the past 3 years. I’m amazed that they are still in business, obviously customer satisfaction if not one of their priorities. Have only had replies from them when I have complained to insurance company and as of today, they have a few days to get back to me or the matter will be taken up with management! Do not use this company!

A Company designed to ensure the customer is paid as little as possible, preferably nothing.

My insurance organised a loss adjuster JP from Crawford & Co. to assess a main cold pipe burst in the wall. The loss adjuster made it out that the leak was from the bath spout and I told him that it was not the bath spout but the main pipe. I came back home and read my policy only to know that the leak from the bathroom or spout is not covered. The house is old build may be in 1985 but in good condition prior to the leak and it has followed the standards of that time but the loss adjuster's comment was "there is no footing and I do not know how the house is standing." "It is a shit house." He did not go under the house to look but because his mind was made up seeing clad walls outside and he was dealing with a stupid women who did not know anything about building industry that he could talk negative and document wrong things which meant 1. I was wrong of the leak and 2. that my claim would not be accepted just because it was an old house. The loss adjuster continuously made negative comments. I live in a house build in 1800 but just because it is old does not mean that it is not suitable to live in. Due to high amount of water and mid -high clay soil, the foundation movement and damages can appear within 24hrs. But once again this loss adjuster's comment was "but you turned the water fairly quickly". So good luck who gets them. Your claim will mostly be rejected as this company is not fair but biased and should be used by the insurance companies. I made a complaint to my insurance com and had them out. We pay insurance for unforeseen circumstances but what is the point when you get people like Crawford & co loss aduster, might as well I keep that money in my home loan, save interest and use the money when it is needed. The loss adjuster tried to get me to agree in changing 2 walls when there is hole in the floor due to water rot, windows and walls cracking and floors where water was leaking and room next to it has started to incline. I will not recommend this company nor will ever use them for anything. If you are treated like shit by companies like Crawford then complain and get them out.

Absolute shambles of a Company. Write my car off without notification! Terrible Customer Service.

In January 2024 a damp hall mat was discovered in the communal hallway.

Crawfords authorised removal of interior walls and flooring to discover source of water ingress.

An accidentally covered drain was discovered in Flat 4 first floor terrace.

Dyed water was placed in the area of the were the accidentally covered drain and the water manifested water came through the cavity wall and into the communal hallway.

Prior to this and on the incorrect assumption that Flat 2 en-suite was the cause of the water ingress contractors smashed through the back wall of the property , the wall and floor tiles were removed , carpeting removed ,
Flooring damaged , soil pipes destroyed etc effectively the flat was made uninhabitable by Crawfords with no input from us.

Further dye tests were carried out once the accidentally covered drain was uncovered and no water was coming through with dye into the communal hallway.

A Plumbing report and other Reports commissioned by Crawfords ,the conclusion was that the accidentally blocked drain was diverting water into the tanked wall at to the rear of the property.

The conclusion was that since the accidentally covered drain water at pressure (Pressure washer) , was being forced into the channel of the UPVC door and then seeping into the cavity of the rear wall damaging the tanked wall.

After the accidentally covered drain being uncovered rainwater still was seeping through the tanking and manifesting in the en-suite of Flat 2.

A damp expert was commissioned by Crawfords who we are told concluded the damp proofing had failed.

The Surveyor at Crawfords appears to have not taken account of the original water ingress or events leading up to the current water ingress and has denied the claim on the basis they have been advised the damp proofing was faulty , when the reality is the tanking has been damaged accidentally by water being pumped into a cavity wall at force as a result of the accidentally covered drain. This would be a fully insured event. The Surveyor visited a few times and had no idea what they were doing or what had happened. No accounts of original reports were taken into Account and a quote of £45000 plus was sent the Tenants inferring the claim was not being allowed (by Crown Property Management of Torquay ). No proper explanation , no reports shown and all tenants in a complete state of shock. Crawfords just are not interested in the claimant and have zero pride in their work.

We asked for clarity and after 45 days we have received no response , no explanation and we are all unable to carry on an enjoyable life.

The support for this is the numerous surveys undertaken since January 2024.

The result is that Crawfords appear to be allowing an elderly disabled lady to reside in a flat they have made unsafe with damp walls and uneven floors , despite numerous attempts to negotiate with Crawfords attempts have recently gone ignored with not even the courtesy of a reply to emails or telephone calls. A complete wall of silence from Crawfords. We feel the way forward is to complain to Axa , go to the Ombudsman , take Court Action and report Crawfords to Social Services. If anything happens to the 85 year old lady such as a fall then Crawfords will be sued.

The Customer relations manager tried to help however even they could not get a response to us to put our minds and rest . A LIVING NIGHTMARE . CRAWFORDS DESTROY PEOPLE LIVES.

The review is 100% genuine.

Crawfords interview process must be, can you put down the phone on customers and pretend the lines gone dead ?
Can you not ever reply to any emails ?
Can you make the customer feel like they are fraudster ?
Can you be patronising and intimidating?
Can you leave after 6 months so the customer has to change case handlers again ?
You can, great welcome to crawfords.

Unfortunately can't leave less than one star.
Absolutely useless company - how they are still in business is a miracle.
Was injured and lost income as a direct result of the westmoreland councils neglect of public footpaths. The rep "dealing" with my situation is Michelle.
Michelle "lost" my photo evidence (sent in the same package as my forms). Michelle "lost" all my completed medical record access forms. Michelle told me it was "impossible" for them to locate where the incident occurred even though I'd provided house number, street address, county, postcode AND photo's.
Michelle told me my claim would be completed by 30th December. We are now in March.
I have requested over 15 times contact details for her manager and been ignored.
It takes 1-2 weeks to get a RESPONSE.
Michelle also LIED to me. Stated someone has been to the site and stated it's not their fault. Sent me the councils records which clearly show no one has attended site in 12+ months. Michelle fabricated evidence or lack thereof.
Now I've had enough and will be plastering this everywhere until such time my claim is correctly resolved. To be clear i was ONLY looking for the income I'd lost while unable to work but that was before i was lied to, ignored, had my time wasted and now I'm coming for the lot!

As other reviews have stated what an absolute scum bag of a company! Had one of admirals insured drivers drive through my garden wall at 3am, they chose to let me deal with Crawford…. What an absolute joke firstly despite quotes to repair the damages caused of approx 4.5-5.5k they offered 1.5k not even enough to buy the materials after 2 weeks of arguing (I’m a time served builder with my own company and over 20 years experience) they offered me 4k after verbally accusing me of lying (committing insurance fraud) amongst other things. Then they showed me google earth pics from 5 years ago stating this is how they now access damage!!! Really so the fact iv spent thousands redoing my garden since then doesn’t matter because google earth from 5 years ago says different !!!! After having enough of arguing with a mr john Simpson I accepted their offer and it was confirmed via email that they had notified admiral to make payment …… what a surprise 2 weeks of chasing him and admiral they’ve finally said Crawford never actually confirmed the bacs payment. So I’m now waiting AGAIN !!! On Crawfords absolute incompetence yet again !!! To even find out what’s going on ! Do not waste your time emailing as it takes them a week to reply and then they just blatantly lie to your face. The worse company iv ever dealt with regarding anything and don’t bother direct replying to this complaint seeing as you can’t respond to emails what’s the point !? Ow because you don’t like the bad press ! How about you sort your staff out and you wouldn’t have constant negative reviews !!!!

Crawfords would regularly ignore all attempts to contact them - on one occasion for three months.

They lied about what had been agreed on phone calls and were eventually replaced by the insurer when I obtained call transcripts to prove what they were saying was false.

I couldn't think of one positive aspect of dealing with them and it was a constant battle to get them to make any progress.

Based on my experience I would ensure that you have every conversation with them in writing and don't hesitate to complain to your insurer as soon as you even vaguely suspect any delay.

The loss adjuster visited us and explained the process clearly and instigated Disaster Care drying works very shortly after the incident. Everything he said would happen, happened as he said it would. He considered the rectification works, advised us on the best way forward and authorised works quickly and promptly. Within two months of the incident, (a flooded kitchen and dining room and ruined oak flooring) works have completed and we are delighted.

Zero stars possible?

“Worst insurance company I’ve ever dealt with. They do everything possible to avoid paying compensation, making the claims process a nightmare. It’s disappointing that reputable companies like Shell choose to work with such an unreliable provider. Avoid at all costs!”

Crawford work with Bikmo and hiscox, they are the worst companies ever, they take your money and they find excuses against you to not pay you with points less prints evils policies against customers always, they put this old jury sneaky to tell you lies and sorry that you have incidents but she will set you up , they are an evils .
Beware ⚠️ of them

High expectations you have a Lough that's why you have a bad reviews in each corner is not just me every one else, very nasty company Crawford.
You should think 💬 about it take a second and reconsider what you just posted, look around you and find out.

Two complaints to the Insurer and a complaint to the ombudsman have been upheld yet their service has only gotten worse. Our claim is now 5 and a half years old, and I still have no idea when it will be resolved. All progress has been driven by us. They are unbelievably poor at communicating.

Awful company , lose adjuster's they send out are un professional rude and treat you like your a scammer especially rude to my disabled elderly mother so if its you oarents dont leave them alone with them. Constantly changing what information they need, even when you provide whats requested they then say its not enough we want this other information. Also if they tell you 10:00 expect them to arrive around 11:30.

Does this company actually exist
Tried so many times to contact them
Admiral insurance you should be ashamed at using this company
Total joke

This company is an absolute shambles, they were appointed by Integra Ins (who are also incompetent until it comes to sharp practice) after we were burgled. 14 months later we are still not settled, I think they must have a high turnover of staff as they recruit from the local bus stop. Two months now trying to get a simple spreadsheet from them which no one seems capable of putting together. My only positive comment on this company would be that we need them because no one else would employ them, which means a further drain on the unemployment purse.