Crawford & Company Reviews 

Our claim has been going for nearly 10 years with this company despite making lots of noise. Worst company ever. Negligent. Unprofessional. Will now go to ombudsman and initiate legal proceedings.

Have been waiting for a report to be sent to insurance broker relating to a claim on a building I have a property in. Even though my flat is no where near the affected area I need this report.
Have waited almost six weeks for it and still nothing.
Thanks to Crawford I have now lost my buyer due to their utter incompetence at providing the needed information

AVOID!! I would give no stars if possible. This is the worst company I have ever had to deal with -
We have a relatively small claim but we are STILL WAITING for our claim to be resolved after 6 YEARS!!! We have complained to no avail. Crawford & Co contradict themselves and are incapable of answering the most simple of questions and take months to even respond!!!! They can't retain staff and I have had so many case handlers I've lost count. The whole experience to date has been awful!!!

These guys are super unprofessional. They come out to survey but have no clue about the job they have come to survey. They sent out a surveyor who was utterly useless. He came out with a tiny spirit level to check the levels of a patio and when quizzed turned around and said I'm not a builder lol. What a joke. Never use this company you're better off throwing your money in the bin.

All kinds of bad. They think they are legally superior but can't even carry out basic admin. Utter cringe

Daniel was a pleasure to deal with and made the whole experience a pleasure. Would highly recommend. Paul.

Unbelievably slow! In addition, their communication is non-existent. I have currently been waiting for a claim against a housing developer who drilled through my wall, twelve times, for 6 months so far!

I give one because I cant give less, terrible insurance company, they dont cover anything, they always find an excuse to avoid payment, STAY AWAY

Worst company I have dealt with in my whole life, don't know why AXA are still using them as their loss adjusters. Two years later and claim still open and no repairs started.

Avoid this company at all costs they lie, cheat and try to steal money off your claim. This has been on going for 3 years odd kept coming up with various excuses ie was dealing with wrong company, wrong person, not received emails, telephone conversations never happened, will ring you back, person on holiday, need more information but they already have it, health issues, out of office, left early, not in today, train strike, bus strike, car broke down, maternity leave, family bereavement, Covid, computers down, sickness you name it they’ve used it, was waiting for one to say they were on the space shuttle as they have such a vivid imagination and a massive book of excuses. Only to receive an email today to say I’ve not been in contact for over two years so I’ve got to start claim again which is absolute rubbish. I have screenshot every telephone conversation names, dates, exact times over the whole three years plus got every single email that I have made, had contact with them through various sources in excess of 40/50 times. This is obviously a common practice and game plan looking at the hundreds of reviews that are one star but most wanted zero or minus, they even admitted liability but still dodge payment. If you deal with this company be prepared for a long battle and possibly court action to get your money, their morals, business policy and general customer care, plus total lack of knowledge is the worse I have ever seen and should never be in business. Their automated reply is just a joke, put a complaint in nearly two weeks ago also asking they to email me their complaints procedure and not a thing back, this company is an absolute shambles from the bottom to the top.

Service provided by Crawford & Company & my Assessor Daniel, was exceptional from start to finish. Professional, helpful, prompt and understanding and supportive. Helped me through each step of the way. Would throughly recommend.

This company was appointed by our insurers, Nationwide Insurance, to assess and handle our claim for subsidence. That was two and a half years ago, back in January 2022 and the claim is still ongoing.

Technical reports ordered by them were completely wrong, stating that our foundations were only 180mm deep and initially refusing our claim, when they were actually 1.05m. I had to point that out to them as they hadn't checked the trial pit company's report. That company had used the foundation width as the depth, crazy.

Above all though, totally unresponsive to client queries. You are left waiting several weeks before you get an email reply, IF your queries aren't completely ignored.

The only way to get answers is to call, be left hanging on the phone for ages, then they look up your file and give you the answers right away. Why they don't have the courtesy to either reply by email, or call the client back with those answers is beyond comprehension. They simply don't care about the client at all.

On 5 June 2024 I finally got a call to say they are moving to the repair stage and would send me a letter with the options. Still not received 2 weeks later so I had to follow up with a phone call again on 21 June and got it that day. They offered just £625 as a cash settlement, or I could use their Contractor Connections to do the whole job, which they stated would start this coming August and be completed by this October. Well, good luck getting a contractor to complete what is a huge job for £625. You'd be lucky if that paid for 2 days labour, let alone 2 months, and that's without materials costs. What a joke.

I contacted their customer service to complain 2 weeks ago, and guess what, still no reply to that either. I've lost patience with them now and complained in the strongest terms to Nationwide about their totally inept and ignorant attitude to homeowners as it is surely harming their reputation as well. Terrible, terrible service.

0/5

My insurance was through Lloyds who appointed Crawco as loss adjusters to visit my property for a straightforward visit. I got an email saying they would deal with my claim promptly and keep me informed of the process throughout. This was lies.

After reading other reviews I realise I am lucky that that only ignored me for 6 weeks, ignoring multiple emails to keep me informed, and only got in touch after I contacted Lloyds again - who themselves had to tell them more than once to contact me. They straight out lied about the reason for the delay and had not even reviewed the case and I got the impression minimum effort had been put into resolving this.

Maybe the company is small and took on too much work but the lack of communication was pathetic.

We have a relatively small claim of about £5k for subsidence. It has taken 4 years and 2 complaints to the insurance ombudsman and our claim has yet to be settled. Crawford & Co seem incapable of answering calls and emails from me and our insurance agents. It is surprising a company like RSA is happy to have a company like this handle claims on their behalf.

I only gave a 1 star because I cannot give zero!!!

An utter sham!!! I am a small independent company and unfortunately my business was damaged by a fire next door through to no fault of my own.

I have been left with no money, no repairs and no communications in 6 months!!! They have left my business in tatters!

Utterly disgraceful you can destroy peoples livelihood through no fault of their own and ignore my claim as too small to bother...

You should be ashamed of yourself!!!

"We’re people taking care of people. It’s that simple".
A quote from the Crawford & Company website. If only it were true! I can only echo the other "1 Star reviewers". If I could give zero stars I would. My subsidence claim started in January 2023 with my insurer MoreThan. Rather than dealing with the claim themselves they passed it on to Crawford & Co . . Why they use a company with such an appalling Trust Pilot rating I know not. Surveys were done (by another third party company. Their engineer pointedly told me that their report would be delivered within 2 weeks. I now know why he made that point). For a few MONTHS I heard nothing but they had said it would take months so I thought little of it.. Then an apology in July 2023. "We're sorry it's taking so long. We've now made a decision and are preparing the written paperwork". That is the last, and only, unsolicited communication from this company. Exactly one year later I'm still awaiting a written decision despite repeated requests, begs even, for a WRITTEN decision. How hard can it be? Paper and the printing press were invented hundreds of years ago! I've phoned (they never answer the phone. I wonder why?). I've e-mailed. Nothing. Zip. Zero. My belief is Crawford & Company is a shell company set up by insurance companies to stonewall claims. Crawford & Co, and by default all the insurance companies that use their services, is incompetent, unprofessional and treats their customers with utter contempt. I feel that I have been abused by Crawford & Company. I cannot believe that anyone with a shred of professional integrity would work for such a shoddy useless outfit. You take out insurance to cover the unforeseeable events but clearly home insurance polices aren't worth the paper they're written on. Crawford & Company are a very very sad reflection of the whole home insurance industry and, possibly, the entire insurance industry. A few days after this review I received the first unsolicited email from Crawford and Co in over a year "Dear sir (couldn't even be bothered to look up my name). Please find attached update letter in respect of your recent claim. We'll call you later today to discuss". There was no attachment. The claim is not recent (unless you call 20 months "recent"). They didn't call. Furthermore they haven't responded to 2 follow up emails from me. They really do treat people with complete contempt. Bear in mind here that I'm not even complaining about the decision. It's just that, after 20 months, I'd like to know, in writing, what the decision is. Awful awful company.

The option of no stars is not available, pointless company, no communication, never call or email back, still dealing with a claim for subsidence after 10+ years, my house is actually falling down,

Everything what’s been written here is 100% accurate . Don’t waste your time and money. Better to not do anything than let them handle your case .

Shame you can't give 0/5. Going through a horrific experience with Crawfords not dealing with my claim, and not contacting me, even at agreed times, even despite a complaint underway. Sooooo stressful and it's cost us around £2000 in the loss of a House sale/purchase.