Crazybirdbike Reviews 68

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and design, highlighting its sturdiness and impressive performance. Many people appreciate the smooth riding experience and the power provided by the bikes. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged and in good condition. Reviewers also commend the customer service for being amazing, helpful, and responsive. However, some customers experienced issues with damaged bikes upon arrival or parts failing after a few months. There were also instances where accessories arrived significantly later than the bike itself, sometimes without prior notification of delays. A few people noted that the bikes are heavy, and some found the display not bright enough in sunlight or the mudguards impractical.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its quality, design, and performance.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high standard of... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the efficiency, helpfulness,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy delivery times, with... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the e-bikes easy to set up and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service. Ordered on Bank Holiday Monday and it was delivered on Wednesday. I assembled the bike (seta model) and am impressed with the quality. For the cost it far exceeded what I expected.... See more

Rated 5 out of 5 stars

I bought my Seta about 18 months ago to keep up with my wife who had bought an expensive Dutch model a few months prior. Apart from a puncture I've now covered 1,800 trouble free miles. I'm mid si... See more

Rated 5 out of 5 stars

I watched the videos on YouTube on this bike and decided to take a chance and wow glad I did. It’s a real cracking piece of kit and for the price unbelievable. I must honestly give a fantastic thank y... See more

Rated 5 out of 5 stars

Fantastic Bike! Far better than I thought it would be and for such an excellent price. Love riding it to work and for leisure. Customer service is unbelievably good - super fast responses to queries a... See more

Rated 1 out of 5 stars

***AVOID***. I dislike leaving negative reviews , but please be extremely cautious with this company. Bikes arrived damaged , bearing fail after 4 months . There is no warranty as... See more

Rated 3 out of 5 stars

after receiving the bike all was good no complaints so fare. however im STILL asking when they will get the rack and mud guards, a simple rough date would have done, this is why only 3 stars. crazybir... See more

Rated 5 out of 5 stars

Well packaged , great bike , im in the uk and my bike was set to unlocked when i purchased the 250 motor making it 500 which is not legal in the uk , i did notice and re-attached the clip inside motor... See more

Rated 5 out of 5 stars

The bike is AMAZING. Ive had a couple of pedal assist bikes. But this is another level. The build is solid, the bike is solid, ordered it on a Wednesday and it arrived the following monday. The delive... See more

Rated 5 out of 5 stars

The bike arrived well packaged and in good time. I’m terrible at following instructions but it took me only around 45 minutes of slowly putting the bike together. It was easy. Customer service was... See more

Rated 5 out of 5 stars

My dad loves his bike says they great for the money really enjoying getting around with hith health struggles he didnt think he would ride again but is able too with confidence great too see him happy... See more

Rated 5 out of 5 stars

Ordered 2 Seta bikes for myself & husband and are really pleased with them and the customer service were so helpful and replied quickly . The video showing how to put together was a great help . The... See more

Rated 5 out of 5 stars

Very pleased with my recent purchase of a Crazy bird electric bike. It is very smooth running and the 500w engine provides for a decent level of power. I would also add that this is the third electric... See more

Rated 5 out of 5 stars

Fantastic Service! I'm very impressed with my CrazyBird Jumper e-bike. It's such good fun! It's well made and the power and performance is on point. On my first ride, I travelled about 1... See more

Rated 5 out of 5 stars

I ordered 2 electric bikes , both were delivered on the same day , very well packaged. assembly was very easy (but i am an engineer), all tools supplied. The bikes are a superb quality of build and d... See more

Rated 5 out of 5 stars

Carnt thank this company enough for there great services and delivery times, Realy nice bike and great quality Very easy to put together Rides and goes like a dream weather your peddling or ju... See more

Rated 5 out of 5 stars

Arrived so quick, received tracking details then got a phone call from delivery company when they were on their way. Just waiting for accessories pack to arrive separately. Bike was very easy to assem... See more

Rated 5 out of 5 stars

This bike is amazing value for money Team have been amazing with any problems with came across and communicated in good time with answer too! Not been rode yet as weather hasn't been great but wil... See more

Rated 5 out of 5 stars

I put my order in with crazy birds bikes on Sunday evening only to receive them by Tuesday! Very impressed. The customer service, Lola, was very efficient . Amazing experience all round.

Rated 5 out of 5 stars

I ordered 2 bikes they were very Fast delivery, they are better quality than expected, a number of people have stopped to ask us about them, and to admire them. I have passed on the website details to... See more

Rated 5 out of 5 stars

Delivery was great, lads phoned to say would be with us in the afternoon, hour before delivery called again... Bike well packed, very impressed with how well. Put bike together with no hassle but I do... See more

Rated 4 out of 5 stars

Ordered a pair of folding CU7 bikes to take away in our motorhome. Ordered 1 black and 1 white but sadly 2 black bikes arrived!! Contacted customer services and Lola was quick in responding and res... See more

Rated 4 out of 5 stars

The jumper high step is a great looking bike. It is a bit heavy to get started but once moving you dont notice with the motor assist. Arrived well packed in good condition apart from a couple of press... See more

Rated 4 out of 5 stars

I had an issue with original delivery address but then was contacted by Lola and we came to an agreement. Bike is very good and easy to build. Communication was very good and cant praise Lola enough... See more

Rated 4 out of 5 stars

Decided to go for the Jumper. Ordering easy and super fast delivery and well packaged. Bike is well built and feels solid. Had a minor issue with a light but it was addressed by a great Customer Servi... See more

Rated 4 out of 5 stars

Generally very pleased. A couple of minor niggles for me. I don’t like the half mudguards front and back, they are totally impractical and neither use nor ornament. I would have preferred the rear... See more

Rated 4 out of 5 stars

I purchased the Crazybird Jumper bike from crazybirdbike.co.uk last summer, and I'm generally satisfied with my purchase. The bike arrived quickly and was excellently packaged. Assembly was straightfo... See more

Rated 4 out of 5 stars

Generally all things have been good the bike is very good and well made with delivery as being very good but any accessories you order the delivery is slow, hence the four star the accessories deliver... See more

Rated 4 out of 5 stars

Absolutely great bikes, i have two Jumpers, what's let me down this time is, the carrier giving different delivery dates, but mostly my latest bike doesn't stay in 3rd gear, I have messaged via the w... See more

Rated 5 out of 5 stars

Great service Great product Had a small problem which they delt with straight away good communication This is my second crazybird ebike And possibly getting another one

Rated 5 out of 5 stars

I am 65 and still very strong the bike is solid when put together easily. Me and the misses got one each our bike riding has gone from 5 miles to 20.It’s that good,exercise wise it still gives you a g... See more

Rated 5 out of 5 stars

Simple to assemble, is really fast just on one speed, delivery was perfect, my first electric bike and I am not disappointed bought to work as I can't rely on buses due to timetables

Rated 5 out of 5 stars

I just bought a Seta and so far I am very impressed with it. The bike appears to be very well made and robust, although it is also very heavy, so would not be suitable for most people to carry upstair... See more

Rated 5 out of 5 stars

CU2 model- These bikes are awesome! Order a pair on line and after a little hiccup with the order going through (quickly resolved by Lola at customer service) they were delivered by FedEx. The packagi... See more

Rated 5 out of 5 stars

I was looking for an ebike which sorted my needs, when i say needs I needed to get out more than just doing the mondain things. I am 70 years Old but consider myself to be a young 70 if that makes s... See more

Rated 5 out of 5 stars

First impressions of this bike is 10/10. Rides so smooth and absolutely love it. Also great customer service. Highly recommended

Rated 5 out of 5 stars

If you are thinking of buying a CrazyBird, I will share my thoughts. We purchase 2 bikes as we wanted to get out and ride but not have a heatattack going up the steep hills ! The boxes arrived,... See more

Rated 5 out of 5 stars

So we have been looking for eBikes and found CrazyBird Bikes and so glad we did. The prices are great and the shipping was speedy. I ordered one bike but then found my husband pinched it so I had to... See more

Rated 5 out of 5 stars

This is my 4th crazybird bike I had a problem with the jumper it lost power to the motor but after contacting Lola at support we sorted the problem out quickly so we are up and running again

Rated 5 out of 5 stars

Quick delivery and easy to assemble. Would definitely recommend to friends and family. Enjoyable, comfortable ride and the throttle is a welcome help.

Rated 5 out of 5 stars

I’m very happy with the bike is arrive three days the customer service excellent thank you so much

Rated 5 out of 5 stars

Unfortunately had to cancel an order with Crazybird. Excellent customer service from Lola, could not do enough to help.

Rated 5 out of 5 stars

Bought a new crazybird jumper ebike, bike is great, customer service has been brilliant and responsive with a couple issues I've had

Rated 5 out of 5 stars

Arrived on date told was well boxed didn't take long to put together.just done first ten miles .no problems with ride brilliant bit of kit.one slight niggle getting battery out second lock doesn't re... See more

Rated 5 out of 5 stars

Very nice quality bikecycle, i'm very satisfied didn't expect for that price. Awsome ;)

Rated 5 out of 5 stars

I had to cancel a part and order another. The customer service by Lola was exceptional. The bike is top quality, and I will not go anywhere else to buy my bikes!!

Rated 5 out of 5 stars

This is a smashing bike. My first electric. Quick delivery and I have had a couple of outings to get used to it and so far do good.

Rated 5 out of 5 stars

Just purchased the crazy bird jumper step through in white , arrived on the date specified excellent packaging and easy to assemble purchased this one after my other E bike was stolen communication wi... See more

Rated 5 out of 5 stars

The website was easy to use and the product is great value for money and easy to put together, the riding experience took a bit of sorting out due mainly to my ineptitude but once I got the hang of it... See more

Rated 5 out of 5 stars

Crazybird jumper e-bike absolutely wonderful Crazybird company absolutely amazing ebike amazing quality and design in green beautiful chunky wheels really easy to riide if you're looking for good qual... See more


4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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Rated 5 out of 5 stars

I have had my crazybird jumper for…

I have had my crazybird jumper for about a year now and think its a great bike very sturdy solid and just all round good fun to ride powerfull seamless hill climbing.i have only ever had 1 problem which was caused by me mistakenly changing lock out password on display.i got in touch with lola crom crazybird services and could not fault the service she provided.very patient and understanding and above all extremely helpfull.great service great bike only wish i had bought it at the reduced price it is now.i have seen the price drop by 400 pound which is a steal for such a bike.davey.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Bought 2 crazybird cu7 ebikes great…

Bought 2 crazybird cu7 ebikes great bikes had them seen last June only had one issue the throttle on one of them has started to stick, got in touch with customers service and a couple of emails had a new throttle come in the post great after sales service

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great bike

Great bike, great customer service very responsive, any problems they sort it for you. Highly recommended

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Had the bike a week now I didn’t want…

Had the bike a week now I didn’t want to write a review before using the bike but im very impressed, it has been very easy to set up, brilliant to ride and brilliant customer service from Lola I’m very impressed with it so far. I would highly recommend

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

The jumper high step is a great looking…

The jumper high step is a great looking bike. It is a bit heavy to get started but once moving you dont notice with the motor assist. Arrived well packed in good condition apart from a couple of pressure marks on the saddle which are slowly fading. Needs an 18mm spanner to remove the rear wheel which it doesnt come with. Brakes are set up euro style and you have to swap the hydraulic lines over yourself if you want uk style brakes with front on the right.

April 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Arrived on date told was well boxed…

Arrived on date told was well boxed didn't take long to put together.just done first ten miles .no problems with ride brilliant bit of kit.one slight niggle getting battery out second lock doesn't release very easily luckily can charge on bike

April 4, 2026
Unprompted review
Rated 4 out of 5 stars

Great solid bikes with battery assist.

Ordered a pair of folding CU7 bikes to take away in our motorhome. Ordered 1 black and 1 white but sadly 2 black bikes arrived!! Contacted customer services and Lola was quick in responding and resolving getting one bike collected and the 2nd, white bike, dispatched.
Great packaging, easy to put together and bikes seem well constructed and solid looking welding.
Been on 2 trial rides and seem solid on the road and paths with great assistance from the battery, using level 2 +3, and then 5 which is great.
Looking forward to taking these away on our next trip so we can go exploring.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with our purchase

If you are thinking of buying a CrazyBird, I will share my thoughts. We purchase 2 bikes as we wanted to get out and ride but not have a heatattack going up the steep hills ! The boxes arrived, and I have to say the packaging was awesome, we found the final assembly of bikes easy, took about 30mins each ( We bought 2 bikes, Jumpers ).
The bike build and finish is to a high standard, they look great.
These are my first Ebike experience so first ride up the road and back was an experience. The bikes are heavy, I think jumper maybe the wrong name, without the motor assistance turned on they remind me of a Volvo i used to drive. But with motor assist they become a joy to ride.
Having now done 100kms+ I understand the bike, and always ride on assist 1, only once up a very steep hill did i have to switch to assist 2, then 3. The bikes are extemely comfortable due to the fat tyres.
We did have a scuff on the saddle, this was replaced and customer service has been impressive.
Really enjoying riding again, on level 1 ( lowest assist level ) your heart rate increases but without going crazy, ideal for me as i hit my latter years.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing bike

This bike is amazing value for money
Team have been amazing with any problems with came across and communicated in good time with answer too!
Not been rode yet as weather hasn't been great but will happily do another review once my partner has rode

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Crazybird Jumper

I recently bought the Jumper. Got the rack and mudguards too which are quality. Amazing bike. I do a lot of beach fishing, this makes easy work of the soft sand. Incredibly powerful. Lasts all day too, plenty in the battery. Service has been spot on plus, plenty of you tube videos for guidance with anything. Very impressed.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Crazybird Jumper e bike

I purchased the crazybird jumper in green for my husband and wow we are so impressed the tyres are brilliant and really chunky the colour of the frame is a really nice green and really strong chunky frame unlike others we've seen it looks like a really strong bike and looks like it will last a long time we did have an issue with a missing throttle but after speaking to lola this was resolved within hours of initial contact and we will receive the throttle within a week but to be honest even without the throttle my husband says it goes fast enough without it so not to much of an issue he took the bike out yesterday and turned heads everywhere he went excellent customer service I highly recommend this company and this bike to anyone you wont be disappointed

March 24, 2026
Unprompted review
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Rated 1 out of 5 stars

***AVOID***

***AVOID***.

I dislike leaving negative reviews , but please be extremely cautious with this company. Bikes arrived damaged , bearing fail after 4 months .
There is no warranty as they make you pay.

You chase up your parts and our fobbed off by customer service for a further 6 months and then it says parcel delivered but is not!!!

You never see the parts , It’s all very weird on WhatsApp speaking to a technician who fights tooth and nail your bike is fine on the video you had to send him, But if you pay the will send the parts

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Customer service are amazing cannot fault whatsoever. Very quick responding and sorted my issues out straight away. Love the bike looks great rides great and a bargain for the price. Definitely recommend.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great value for money and excellent communications.

I recently purchased the Crazy Bird Jumper e-bike and I can honestly say it has been one of the best buying experiences I’ve had in the e-bike market.

First, the bike itself is fantastic. The build quality is excellent, everything feels solid and well-engineered, and it performs exactly as advertised. For the price, the value for money is outstanding. Having bought several e-bikes from different companies over the past few years, I feel confident saying that the Crazy Bird Jumper offers a level of quality and performance that competes with bikes costing significantly more.

What really sets this company apart, however, is their customer service and communication. From the moment I placed the order, their team kept me regularly updated about the delivery timeline with proactive messages and clear, accurate information. Every update was exactly in line with what actually happened, which gave me a lot of confidence in their integrity and professionalism.

A special mention goes to Lola from the support team, who was incredibly helpful throughout the process. She was polite, responsive, and quick to assist whenever I had a question. It’s rare to find support staff who combine efficiency with genuine friendliness, and she really made the whole experience smooth and reassuring.

I’ve ordered several e-bikes from various companies over the last few years, and I can honestly say that this team sets the standard for how things should be done. Excellent product, exceptional communication, and truly first-class customer service.

Highly recommended.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Masterpiece ;)

Very nice quality bikecycle, i'm very satisfied didn't expect for that price.
Awsome ;)

February 22, 2026
Unprompted review

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