Crazygamer LTD Reviews 87

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the easy ordering process and the excellent communication received throughout their transactions, including quick responses to inquiries. Many people highlight the fast delivery service, noting that products often arrive swiftly, on release day, and in perfect condition due to careful packaging. The staff is frequently commended for being helpful and going the extra mile to ensure customer satisfaction. However, some customers were not happy with issues related to pre-orders, mentioning difficulties accessing the website or having orders canceled due to allocation cuts. A few other people also felt that the customer service was rude or aggressive, and there were instances where products arrived with damaged packaging, which was not considered faulty by the company despite being a sealed collectible. There were also mentions of issues with order fulfillment.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the excellent condition of items... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward and easy ordering... See more

Service

People report positive experiences with service. Customers praise the great service, quick delivery, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being supportive, fast,... See more

Based on these reviews

Rated 5 out of 5 stars

Couldn’t ask for better service! Have purchased pokemon items from crazygamer a few times, as we collect as a family. Most recently I hadn't been able to secure the phantasmal flames UPC box or booste... See more

Rated 5 out of 5 stars

Great online store. Pre-ordered some Pokemon products through this store. Due to stock issues, they reached out and gave me the option to substitute some items instead. I really appreciate the communi... See more

Rated 5 out of 5 stars

I recently purchased from this store, unfortunately one of my items were delayed (completely out of the hands of crazy gamer) I emailed them just double checking all was fine with my order. I was emai... See more


Company details

  1. Game Store
  2. Children's Toys Store
  3. Electronics Store
  4. Gaming service Provider

Written by the company

At Crazygamer, we're your go-to destination for all things gaming, offering swift, complimentary delivery on orders over £100. After a 10-year hiatus, Crazygamer is back and thriving. Our vast selection includes brand-new Pokémon TCG items, individual cards, gaming merchandise, video games, and cutting-edge computing tech. While our computing items ship directly from trusted suppliers, everything else is dispatched with care from our headquarters. Your support and positive reviews fuel our growth as we prepare for our return to the high street. Choose Crazygamer for all your gaming needs. We can't wait to serve you, and we thank you for being part of the Crazygamer community.


Contact info

4.2

Great

TrustScore 4 out of 5

87 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic Service

I ordered a booster box as a pre-order and CrazyGamer came through with on release date delivery. I had pre-ordered another item for the same game through another site and I am still waiting for delivery, well past the release date.

I wasn't sure about CrazyGamer, as I had never dealt with them in the past, but they were fast and on time - and the price was great too! I will definitely be ordering more from them in the future.

July 7, 2024
Rated 5 out of 5 stars

Fantastic customer experience...

I really can't speak highly enough about the overall service, price point is bang on, delivery time is excellent and the overall communication was just perfect. Highly recommend seller and will be using again in the future. Huge thanks

January 2, 2024
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Rated 5 out of 5 stars

Brilliant customer service quality products …

Brilliant customer service quality products for a good price and they went above and beyond to ensure I had my sons Christmas presents in time for Christmas morning. The owner of the company gave me a fantastic deal and he even wrapped up the products for me and allowed me to pick them up on Christmas morning, I have never had good customer service from a online company. I would definitely recommend using this company.

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great communication. There was a slight problem that was resolved straight away without hesitation. Will use again. Thank you.

December 6, 2023
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Reply from Crazygamer LTD

Thankyou for your kind review, always happy to help. We look forward to serving you again in the future :)

Rated 5 out of 5 stars

Very friendly manager

Very friendly manager. I had to cancel my order due to an unexpected vet bill. The manager was most obliging and nice to chat with.

Edit:

23.09.2023

Came back and preordered some pokemon 151 booster boxes. Very pleased with the timely arrival and condition of the cards. Got some really good pulls to :)

August 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Price excellent and quick delivery

Price was excellent and with speedy delivery, a perfect score. I did wonder if was fake site at first as limited reviews. But on my experience 10/10

April 5, 2023
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Reply from Crazygamer LTD

Thankyou for your review, Indeed being a new company our reviews are just starting to come in and build up slowly. Every review helps to reassure customers so they don't miss out on great prices. Hope to see you again in the near future.

All the best,

Paul

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Rated 5 out of 5 stars

Good comms, quick dispatch, great service

Having left my Christmas shopping to the last minute once again, I found myself in urgent need of a Hello Kitty Tamagotchi.
Crazygamer had one in stock, and I think it might literally have been the last unit available in the UK!
Order placed, great comms, and the item was dispatched the next day.
Delivery charge was a bit steep, and it took longer than I would have liked, owing to the Royal Mail strikes. Using an alternative delivery service provider would probably have been a good idea.
Nonetheless, I'm happy to support small businesses, and my neice got her Tamagotchi. Christmas was saved.

December 23, 2022
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Reply from Crazygamer LTD

This year we had the tough choice of sticking with Royal Mail or changing companies. We chose to stick with Royal Mail as they have supported our buisness over the past 2 years and never let us down. Even with the strikes and bad press covering the strikes we found Royal Mail actually did not fail us on a single parcel. We pay slightly more than we charge customers for the shipping service but it only takes one parcel to be lost to make a difference, a very popular delivery company has had our stock order since the 21st and only delivering it today on the 29th. I'd like to think we made the right call, eventually we hope to have our developer sort out the checkout to allow customers to select which level of postal service they wish to use. I did have a surge on tamagotchi's i had in stock for quite some time that week so you must have been correct about it being the last one left in the uk also :D
Glad to have saved Christmas for you and your niece and I hope you enjoy the rest of your holiday.

All the best,

Paul

Rated 5 out of 5 stars

A little Gem

Can’t fault this place. They were fantastic in me securing the Charizard UPC and also were great with my previous orders from them. Everything, from packing, to emails and sale was on point. They do look after their customers. Great pleasure and will be using them again and again when the need arises.

October 28, 2022
Unprompted review
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Reply from Crazygamer LTD

Happy to be of service Akbar, hopefully the need arises again in the near future as you was a great customer to communicate with. It is very rare someone emails about an order and includes the order number so we can pull it up nice and easy :)

Rated 5 out of 5 stars

Amazing Place to shop

I’ve been using crazy gamer for the last two years and the owner has never let me down on anything that I have brought from him,
More people should use him as he’s an amazing guy!
I hope he gets his shop up and running soon !!!!

October 26, 2022
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Reply from Crazygamer LTD

Thankyou for your review Richard, hopefully more people will in the near future. Great suppliers are in place and with more great customers like yourself our range should carry on expanding. Thankyou for your support :)

Rated 5 out of 5 stars

5-star

Had the pleasure to have communications with Crazygamer and have to say, both of us where on the same level. 5-Star

September 7, 2022
Unprompted review
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Reply from Crazygamer LTD

Thankyou Peter, it's been great to have youlend's support to grow our small home based business and look forward to our next stage of getting into a store being helped in part by yourselves in the near future. Great team!

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