Ordered online and got confirmation almost straight away. They said they were shipping using Royal Mail so I was expecting a long wait but to my suprise my goode arrived just two days later & this was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought from Crazy Kangaroo several times recently, and it's always been great service at a reasonable price. The website is clear and easy to use, delivery is fast, it's a good reliable company.... See more
Company replied
Sensible prices for genuine HP ink cartridges. Fast service. Provides label for recycling via email but my computer warns against opening it so haven't.
Company replied
Excellent range of printer cartridges for all makes of printers. The prices beat most places hands down. Orders always arrive quickly. Brilliant service. I have been a customer for many years and ca... See more
Company replied
Company details
Written by the company
At Crazy Kangaroo, we specialize in genuine ink cartridges from top brands like HP, Canon, Epson, and Brother—no refills or remanufactured alternatives. Our products guarantee top performance, compatibility, and network security with original chips and advanced technology. We’re also committed to sustainability with our free ink cartridge recycling service: Download a freepost label to return your used HP and Canon cartridges. Or get free pre-paid recycling bags with every HP and Canon ink order. With fast delivery, great prices, and eco-friendly solutions, Crazy Kangaroo is your trusted partner for all your printing needs.
Contact info
29-33, Devonshire Pl, JE2 3RD, St Helier, Jersey
- support@crazykangaroo.com
- crazykangaroo.com
4.8
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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June 30, 2025
Reply from Crazy Kangaroo
Thank you very much for your positive feedback!
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Excellent Customer Service
The incorrect order was dispatched and the young lady who dealt with my phone call was wonderful and arranged for a free return and the correct order to be dispatched very quickly. Would certainly recommend the company. Good customer service is so important.x
June 27, 2025
Reply from Crazy Kangaroo
Thank you very much for your kind feedback. We're pleased we were able to resolve the issue promptly for you, and remain available 7 days a week should you need any further assistance.
Reply from Crazy Kangaroo
Thank you very much for your positive feedback, we really appreciate it!
Great customer service
Great customer service when I inadvertently used my old address as the delivery address. Immediate response from customer service ….. was my mistake not theirs! Thanks
June 24, 2025
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Reply from Crazy Kangaroo
Thank you for your kind feedback. We're so pleased you were happy with the prompt service and truly appreciate your support
Well informedExcellent service
Well informed. accurate and delivery as expected. Well done. will use you again
June 23, 2025
Reply from Crazy Kangaroo
Thank you for your kind feedback! It’s always great to hear from a satisfied customer, and we’d be thrilled to welcome you back any time!
First class service as always
May 12, 2025
Unprompted review
Reply from Crazy Kangaroo
Thank you so much for your kind words! We're really pleased to hear you're happy with the service, and we truly appreciate your continued support.
Excellent customer service
In error I ordered the wrong cartridges. The return system was easy and the replies to emails were speedy.
I have used this company in the past and will continue to do so.
June 3, 2025
Reply from Crazy Kangaroo
Thank you so much for your kind feedback. We’re delighted to hear that you found the return process straightforward and our customer service responsive. It’s always a pleasure to assist our customers, and we truly appreciate your continued trust in us.
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Freepost ink recycling
Freepost ink recycling, and then discounted genuine NON-EXPIRED HP ink cartridges. What more could you ask for!
June 5, 2025
Reply from Crazy Kangaroo
Thank you so much for your positive review! We are so pleased that you are happy with our special offer.
Reply from Crazy Kangaroo
Thank you for your feedback! We're glad to hear your order arrived promptly. We really appreciate your support and would love the opportunity to serve you again in the future.
Reply from Crazy Kangaroo
Thank you very much for taking the time to leave us a positive review!
As always great service
As always great service, easy to order new ink cartridge which came in a couple of days
May 27, 2025
Reply from Crazy Kangaroo
Thank you so much for your kind words! We're thrilled to hear everything went smoothly and that your new ink arrived nice and quickly. Always a pleasure to have you back!
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Arrived promptly !
June 2, 2025
Reply from Crazy Kangaroo
Thank you for your feedback! Great to hear your order landed quickly and we look forward to serving you again soon!
Horrific experience with this seller
Bought cartridges on Amazon for £128.69. The order didn’t come in the Prime timeline promise and then when it did arrive, they had sent the wrong order!
After 4 days of obfuscating the return process and making me run around finding post boxes that fit the parcel, (blaming this on Amazon, yet Amazon have always offered many different return processes other than Royal Mail!).
The most riduculous part of this experience was when they expected me to print out a return slip (despite the fact I clearly had no printer ink because they had sent the wrong printer ink!)
Only when I raised a complaint with Amazon did they agreed to refund me, and even then it wasnt a simple refund process as £21.45 was withheld without any communication as to why. They also asked me to change my review, which is against Amazon seller policy.
Whilst this case has since been resolved, after Amazon stepped in, I am left having had a very negative experience with this seller.
June 6, 2025
Unprompted review
Reply from Crazy Kangaroo
Thank you for taking the time to share your feedback. We're truly sorry for the initial error in your order and the inconvenience it caused. The wrong ink cartridges were sent due to a warehouse mistake, and we fully acknowledge that this was our responsibility.
We aimed to resolve the issue quickly and with minimal hassle by issuing a full refund without requiring a return. While the refund process was completed correctly on our end, we understand that the way Amazon displays VAT refunds separately can be confusing, and we’re sorry for any uncertainty this may have caused.
We also appreciate your frustration with the Amazon returns process. As sellers, we’re required to work within Amazon’s system, which unfortunately can involve steps like label printing and specific drop-off options. Even so, we did our best to support you and also offered our own freepost return address — after your refund had already been issued — to make things easier.
Please be assured that we would never withhold funds or attempt to influence feedback. We care deeply about transparency and customer satisfaction, and we're genuinely sorry your experience didn’t reflect the high standards we aim for. While this situation was unusual, your concerns have been heard, and we remain committed to learning and improving from all feedback.
yes all was great with my order and I…
yes all was great with my order and I will order again from the Crazy Kangaroo.com and the Canon inks are just fit right I have tried two times before and din not get the right Inks just thanks very much .
June 2, 2025
Reply from Crazy Kangaroo
Thank you so much for your feedback! We're glad to hear everything was great with your order and that the Canon inks fit perfectly. We look forward to serving you again soon!
Excellent range of printer cartridges…
Excellent range of printer cartridges for all makes of printers. The prices beat most places hands down. Orders always arrive quickly. Brilliant service.
I have been a customer for many years and can't recommend them enough. Thank you.
June 2, 2025
Reply from Crazy Kangaroo
Thank you so much for your wonderful feedback and for your continued loyalty over the years!
Knowing that we’ve earned your trust and recommendation is the best compliment we could receive!
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Reply from Crazy Kangaroo
Thank you very much for your kind feedback! We're delighted to hear your order arrived on time and in good condition!
Reply from Crazy Kangaroo
Many thanks for taking the time to leave us a positive review. We are pleased that your order was delivered promptly, and remain available 7 days a week for you.
Price and original product as stated
May 27, 2025
Reply from Crazy Kangaroo
Thank you for your feedback. We're glad to hear you were happy with both the value and authenticity of your purchase. We appreciate your support and hope to welcome you again soon.
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