CREATE Fertility - St Paul's Reviews 

We have been with Create St Paul’s clinic for over 12 months now. We have not yet been successful with our IVF journey and have very mixed feelings with regard to our experience so far and whether or not to proceed with our IVF journey with Create St Paul’s clinic. Anyone undergoing fertility treatment knows how stressful and emotional the journey is and unfortunately for us, having to chase up Create almost every step of the way (multiple times) has only added to the stress of what is already a very painful process. Whilst the medical staff at St Paul’s clinic have all been very good and made the follow up calls when promised, the administration side of the journey with St Paul’s has been absolutely shocking. Perhaps the patient care coordinators are over worked but having to make repeated calls to the call centre for a follow up consultation after a failed treatment is unacceptable. Similarly having to make multiple calls to request pricing information, make payment for treatment and chasing up prescriptions so that you can catch your next cycle in time is particularly poor. This creates so much unnecessary stress and simply should not happen. Waiting on hold for 20 minutes at a time to speak to someone only to be told they can’t reach your patient care co-ordinator and have left yet another message is extremely frustrating. Sadly this has been a regular occurrence for us particularly over the past 6 months. It is a disappointment that simple but important administrative matters are letting Create down and causing it’s patients to suffer unnecessarily. Please sort it out.

Absolutely fabulous service!

I’m so confused how this place has got so many good reviews as sadly this has not been my experience.

I have been with Create for nearly two years (had to have an operation on the NHS after my egg collections which caused a 8 month delay). I had 3 rounds of egg collection and so far 2 FET.

The medical team here are good but the admin is shockingly poor. There is no point having a patient coordinator assigned because you can never get hold of them.

As an example, the latest reason I am trying to get in contact - I had blood tests on 22nd March which will determine my route forward and whether I can have another transfer. I was told they would take 10 days to get back. It’s now 17th April and I have called several times, emailed my patient coordinator (still haven’t even had an acknowledgement of my email) am always promised a call back and never get it. You have to wait on hold for 30-40 minutes before speaking to someone.

With this one most recent example, after having to call them back again today (after being told on Friday they would try to get me an appointment today), the earliest appointment I can now get is at the end of the month.

This has been the case for the duration of my time with them although they have got so much worse of late. I don’t think they realise how important and life changing this process is, put together with how much you pay for this, it’s just not good enough. I am left feeling completely helpless and frustrated with a process that is already incredibly tough.

I have been hesitant writing this review as obviously I’m an existing patient but I wish I had known this at the start so wanted to share my experience.

A number of factors contributed to a very frustrating and stressful journey with this clinic. Clinician’s inexperience led to a failed initial cycle. We witnessed additional dysfunction from the embryology team at CREATE. It was incredibly difficult to communicate with a nurse or clinician in times of need. Also obtaining the appropriate drugs was not always straight forward. All of this culminated in a more expensive, much longer and unnecessarily traumatic experience for my partner and I. Perhaps all this can be contributed to company policy, rather than individual fault? We hope this clinic endeavours to provide a more individual and personal approach to patient care.

After three years of failed treatment attempts, we brought home our beautiful baby boy last week! Our care at Create was so personalised and tailored, given the results our results from previous rounds at another clinic. Thank you so much to the team at Create St Pauls, in particular Dr. Kulkarni, for making our dreams come true!

Friendly staff with a reliable helpline to answer questions when required.

Our experience with Create Fertility was better than we could have imagined. When you think fertility treatment you think stressful and extremely hard. Well, Create made our experience positive and made us feel at ease. They monitor you so often and with such care to ensure your journey is going as it should or to see how they can manage it/change it if it is not going as it should be. I would recommend using Create Fertility to anyone needing this treatment.

Create Fertility came recommended to us from a friend, and I would recommend them to others too. They were amazing with us, they were easily contactable, supportive, slightly more affordable (for our situation) & we had a great result at the end with a lovely baby boy. Now 1 and living his best life! Thank you Clíodhna & the rest of the Create Fertility Team!

No one calls me back or responds to emails. I thought this was just a problem with you not receiving my emails last week, but this week it’s the same thing. I rang up to book a Hycosy and no one called me back. I waited 3 hours and called again, was told again that someone would call me back, but again no one called. Today I’ve rung 3 times to confirm I can proceed with ordering the donor sperm, but again no one calls me back or responds to emails. I have no idea what’s happening! I’ve now booked my Hycosy with the NHS who responded straight away. This is really extremely disappointing.

To all the staff at Create St Paul’s, you’re amazing. Always there to check in on me and answer any questions. Appreciate everything you have done for us and without them this journey would not have been possible. I am officially 7 weeks pregnant and so grateful for everything. Thank you ❤️

I couldn't ask for better treatment with an great team, overall very welcoming experience with the best results .
I have now my healthy 10 month bigg boy 😊 I'm really grateful thank you so much.I WOULD DEFINITELY RECOMMEND TO ANYONE .

Me and my wife decided to do shared motherhood after having a positive consultation with Dr Christos. After baseline scans on us both back in December 2020 it was decided that I would go for the egg collection due to having more follicles than my Wife and she would be the one to try and get pregnant. In March 21 I had the egg collection at St Paul’s. After 6 days I had 4 embryos that made it to blastocyst stage and all were frozen. First FET for my wife in April 21 sadly didn’t work but the experience was good and staff were attentive. Second FET in June 21 also didn’t work and this time my Wife felt that a certain nurse lacked professionalism and was quite rude. After a lot of thought we decided to continue our journey with Create but this time I would be the one doing the FET. I had the transfer in November 21 and we had the amazing news that I was pregnant. I gave birth to a beautiful boy prematurely at 34 weeks in July 22 and although he was sadly born with a rare type of leukaemia and was in hospital for 2 months, he is now in remission and is a happy nearly 7 month old. We will always be eternally grateful for Create helping us make the family we have always wanted. The only reason we are dropping a star is we found the admin side of things very slow and disorganised. We had two coordinaters. First one brilliant second one very hit and miss. We were always chasing. All the Drs were lovely and I had a good egg collection experience and my FET went well and I felt cared for. I have one embryo left in the freezer and in time we may return again. Thank you :-)

Really great clinic. Clean, efficient and kind. Their milder treatments worked for us - we were lucky and our transfer worked first time. Our little boy was born in November. We couldn’t be happier.

Clinicians were excellent and great at communication. Thought it was good that complex cases were discussed in MDT meetings. Easily accessible. Transparent about costs. Really helpful when I was away at a conference and needed a scan in Birmingham despite my usual treatment taking place in London.

I felt completely safe and cared for in their hands. Given how nerve wrecking the process is, this is wonderful.

Excellent care
Excellent communication
Kind and caring

Just to say that the staff at St Paul’s and London Colney were so lovely and supportive. A special mention to Deirdre, her support through our process will never be forgotten.

I am so grateful for the treatment and the care I received from everyone at the clinic! Such an amazing team... This is how I'd always like to be treated in health services

Although my experience at the actual clinic was good, the reason I can’t rate Create Fertility high is because it is nearly impossible to get your treatment booked in. The patient coordinator is always busy, you never get a chance to speak. You need to call and chase repeatedly to ask for next steps and to book your treatment in. I do understand that they are dealing with a high volume of cases but I wonder if they adequately staffed to manage the demand. It also makes me wonder whether they will be able to devote time and attention to carry out our treatment properly or whether it will be rushed. As this is a private fertility clinic I expect better customer care and it is not displayed. Hence the 3 stars.